A911633 2037809-

Technical Service Bulletin
91 How to update MMI MIB navigation map - potential customer concerns
91 16 33 2037809/2 March 17, 2016. Supersedes Technical Service Bulletin Group 91 number 14-54 dated July
30, 2014 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2015 - 2018
All
With navigation
A6, A7, TT
2016 - 2018
All
With navigation
A4, Q7
2017 - 2018
All
With navigation
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header data (Added models and model years)
Revised Technical Background (Completely revised)
1
07/30/2014
Initial publication
The customer complains of one of the following concerns:
• The navigation map does not show the latest roads or points of interest.
• The map download provided by the myAudi web site (my.audiusa.com) cannot be performed.
• The customer does not know how to obtain the data or cannot perform the update after downloading the data.
• The MMI is slow to respond or freezes during the map update.
• For vehicles with MIB2, the MMI over-the-air (OTA) map update does not allow for a full map update and
shows greyed-out regions.
• The customer is concerned that the OTA map update will consume too much data from the Audi connect data
subscription.
© 2016 Audi of America, Inc.
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Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
The new MIB navigation system is the first system that allows the customer to update the vehicle’s navigation
system on their own. The map data is available on the myAudi website (my.audiusa.com) for download or
available in the MMI via an OTA update. For the 2015-2016 Audi A3 with MIB1, there is no OTA option in the
MMI.
For MIB2 infotainment systems (A6PI/A7PI/TT3/Q7NF/R8NF/B9 A4):
• Over-the-air navigation map updates are also available in the MMI system. Audi has designed the OTA system
to track the data used separately from the data used in customer’s existing Audi connect subscription.
• For model year 2016 A6 and A7 Product Improvement vehicles with MIB2 Navigation, the update can be
accessed in the MMI by going to Menu>>Setup MMI>>System Update>>Online Update.
• For all other vehicles with MIB2 Navigation, the update can be accessed in two different areas of the MMI:
• Menu>>Audi connect>>Online map update>>Start map update now>>Online update.
• Menu>>Settings>>Left Option>>System maintenance>>System update>>Online update.
• The customer will not be billed for the data used when performing the OTA map update.
• The OTA update for MIB2 is designed only to allow a limited number of regions to be updated in the vehicle. To
perform a complete NAR (North American Region) update, the customer or dealer will always need to
download the complete data using a computer. For certain updates, the complete NAR map update may also
be available through the service SD card. This SD card can be ordered with the part number listed in ETKA for
the North American Region (NAR). No SVM activation is required because the MMI is already pre-activated for
a 2½ year period, or five consecutive updates, from the production date of the vehicle. After this period (even if
no updates were performed), an SVM activation will be required to update the Navigation database. The
customer will need to purchase the activation documentation.
For all MIB infotainment systems, map updates via myAudi are available for download.
• The customer must register with the myAudi web site (my.audiusa.com).
• The customer will need to add the vehicle VIN that supports MIB navigation to their myAudi profile on the web
site in order to access the “Map update service” (Figure 1).
© 2016 Audi of America, Inc.
Page 2 of 7
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Figure 1. Map update service on the myAudi web site (my.audiusa.com).
• The vehicle must have MIB navigation for the option in the myAudi web site to be activated. Vehicles with
MMI3G+, for instance, will not show this option in the myAudi portal.
• To download the full map update, the customer must have an SD card that indicates it has at least 16GB of
usable space when viewed within the PC file system. The full update is typically 14GB - 16GB in size. An SD
card larger than 16GB will most likely be required.
• The customer can also choose a partial map update (only a limited number of US states). When doing so, the
customer can use an SD card with less available space, as a typical partial update is 3GB - 4GB in size.
Tip: A blank 16GB SD card may actually contain slightly less than 16GB of usable space, so it is possible
that a larger SD card will be needed for a full map update.
• The SD card must be formatted to FAT/FAT32/exFAT. Mac-formatted SD cards will not work in the MMI MIB
main unit. SD card types are:
• 4GB and less: SD (FAT/FAT32)
• 4GB/8GB/16GB: SDHC (FAT/FAT32)
• 16GB/32GB/64GB and higher: SDXC (exFAT only; will work with MIB but not with MMI3G+)
© 2016 Audi of America, Inc.
Page 3 of 7
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
• During the map update process, the
performance of the MMI system may be slow,
with lagging or freezing during screen
transitions or after a selection is made. These
performance limitations should only occur
during the map update, and no repairs should
be made to correct them. A file transfer icon
appears when the map update is running the
background (Figure 2).
Figure 2. The background map update is indicated by the file
transfer icon.
Production Solution
Not applicable.
Service
1. The map download is performed with a Java-based
download manager (Figure 3). Ask the customer if
the latest version of Java is installed on his or her
computer. If the latest version of Java is not
installed, it is possible that the map update cannot
be performed.
Figure 3. Download manager
2. If the error message pictured at right (Figure 4)
appears, it is because the Java download client
cannot initiate a connection to the download site,
which is indicative of a local issue with the
customer’s PC or ISP.
If this error message appears, ask the customer to
do the following:
Figure 4. Error message
• Turn off all anti-virus software, which could be
blocking the java application. Or, add the
program to the exception list for the anti-virus
software.
• Turn off any firewalls in the PC or in the router
© 2016 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
hardware.
• Try connecting the PC directly to the cable or
DSL modem with the Ethernet cable, to bypass
the router.
• Have the customer contact his or her ISP or
local IT support.
3. After the map download client is successfully downloaded to
the customer’s computer, the map download client will start
the map download process. The download client will ask
where the data should be stored. Advise the customer to save
the data to the root directory of the SD card. If the data is
saved inside of a folder on the SD card, the update may not
be seen by the main unit in the vehicle.
If the computer loses its internet connection, the customer will
be required to reenter his or her myAudi password to restart
Figure 5. Login prompt for my.audiusa.com
the download (Figure 5). The map download client
automatically saves all progress if the computer loses its
internet connection.
4. After the map data has successfully downloaded to the SD
card, the SD card should be inserted into the MMI main unit.
Once the SD card is inserted into the MMI main unit, the
customer must initiate the download (Figure 6) function in the
MMI.
For A3/A6/A7:
MENU >> Setup MMI >> System Update
For TT3/R8NF/Q7NF/B9 A4:
MENU>>Settings>>Left Option>>System
maintenance>>System update
Figure 6. MMI option for customer map update
The update does not start automatically when the SD card is
inserted.
5. If the data was downloaded to the SD card correctly, the SD
card will be highlighted in white (Figure 7). If no SD card is
highlighted, ask the customer to troubleshoot the issue
(Check formatting and verify that all the data is in the root
directory of the media).
Figure 7. SD card that contains the map
update data
© 2016 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
6. The new version of the map data will be indicated in the
MMI screen. Selecting “Start update” begins the update
(Figure 8).
The MMI will automatically perform the update in the
background, which is indicated by the file transfer icon in the
lower left-hand side of the MMI screen (Figure 9).
Tell the customer that the vehicle can be shut off during the
update process, but the SD card (or other update media)
should never be removed from the MMI main unit. If the
vehicle is turned off during the update process, the MMI will
continue to perform the update in the background for
approximately 30 minutes. The update will automatically
begin again on the next ignition cycle. The complete
process can take about 60-90 minutes with an SD card. If
the customer choses to use a DVD or a USB drive via AMI,
then the update may take considerably longer.
Figure 8. Selecting “Start update”
Figure 9. The background update is indicated
by the file transfer icon
7. After the update is complete, the icon in the lower left-hand
side of the MMI screen will disappear. Additionally, a
confirmation can be seen in the MMI system update
screen(Figure 10).
Figure 10. Successful update screen
8. The update can be verified under the MMI Version
Information screen (Figure 11).
For A3/A6/A7:
MENU >> Setup MMI >> Version Information
For TT3/R8NF/Q7NF/B9 A4:
MENU>>Settings>>Left Option>>System
maintenance>>Version Information
The MMI system will allow the same map data to be
overwritten at any time, which means that if the customer
puts the same SD card with the same map data into the
main unit after a successfully-completed map update, the
MMI will still indicate that a map update is available. This
© 2016 Audi of America, Inc.
Figure 11. The updated map regions will be
indicated by the calendar year listing under the
region. In this figure, only “USA, Region 6” was
updated.
Page 6 of 7
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
does not directly indicate the map update was incomplete;
the customer must review the “Version Information” data
and verify that the latest calendar year listing is shown
under each region (Figure 11).
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB (2037809) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2016 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.