VWC-17-06

Warranty Information
Number: VWC-17-06
General Communication
Subject: In-Service Date Processing for New, Unsold Model
Year 2015 Volkswagen 2.0L TDI Vehicles in Dealer
Stock with Over 1,000 Miles
Date: Apr. 12, 2017
This document conveys
Volkswagen Warranty general
information.
It has been identified that some Model Year 2015 Volkswagen 2.0L TDI vehicles in dealer stock have over
1,000 miles on them and have never been delivered. Without an in-service date for these vehicles,
Campaign or Sales Preparation Program (Step 2) SAGA claims cannot be processed.
Please Note: Reimbursement will not be provided for Steps 3 and 4 of the Sales Preparation
Program for vehicles over 1,000 miles.
To support dealers with these vehicles, the following in-service date process has been established:
1. Perform Step 1 (23Q3 Emissions Recall and utilize the In-Form tool) and Step 2 (Mandatory Sales
Preparation Services) of the Sales Preparation Program
2. Perform any other open Recalls or Service Actions
3. Upload the repair order with the 23Q3 Emissions Recall and any other Recalls or Service Actions
performed to WISE > Operations > Doc-IT
a. Enter TDI Sales Prep into the Doc-IT Claim Number box to expedite the processing of the
in-service date (example below)
4. Upon receipt of valid documentation, Volkswagen of America, Inc. (VWoA) will process an inservice date of 04/10/2017 for all Model Year 2015 Volkswagen 2.0L TDI vehicles in dealer stock
with greater than 1,000 miles
5. Validate that the in-service process has been initiated and a date is displayed in Elsa; this should
occur approximately 48 to 72 hours after the repair order has been uploaded in Doc-IT
6. Submit the Recall claim(s) and Sales Preparation Step 2 claim into SAGA for reimbursement
a. With the vehicle now active with an in-service date, the Recall(s) must be submitted in
SAGA with a 710 claim type and the mandatory sales preparation services (Step 2) must be
submitted with a 1SP claim type
VWoA will only provide reimbursement for the 23Q3 Emissions Recall (Step 1 of the Sales Preparation
Program) and Mandatory Sales Preparation Services (Step 2 of the Sales Preparation Program).
Questions
For any questions regarding this communication, please contact the Warranty Helpline at 1-866-306-8447
or [email protected].
Page 1 of 1
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.