A911590 2040406-

Technical Service Bulletin
91 MMI3G+ GPS navigation location inaccurate or navigation takes a very long time to acquire location
91 15 90 2040406/2 June 5, 2015. Supersedes Technical Service Bulletin Group 91 number 15-87 dated May 18,
2015 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A5, A5
Cabriolet, RS 5, RS
5 Cabriolet, Q5, A6,
A7, and A8
2013 - 2014
All
MMI3G+
A4
2015
A5
2015
000001 - 029734
MMI3G+
RS 5
2015
900001 - 900909
MMI3G+
A5 Cabriolet
2015
000001 - 005135
MMI3G+
RS 5 Cabriolet
2015
900001 - 900262
MMI3G+
Q5
2015
000001 - 066126
MMI3G+
A6 & A7
2015
000001 - 031274
MMI3G+
RS 7
2015
900001 - 999999
MMI3G+
A8
2015
000001 - 023803
MMI3G+
A000001 - A063835
N000001 - N020338
MMI3G+
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Condition (Added list of affected models)
Revised Service (Removed steps)
Revised Warranty (Removed labor operation)
1
5/18/2015
© 2015 Audi of America, Inc.
Initial publication
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
• When the vehicle is started, the GPS location or vehicle
direction indicated on the MMI navigation map does not
match the vehicle’s actual location or direction of travel for a
long period of time (often as long as 10 minutes):
• The issue occurs in open sky, with no large buildings
obstructing the sky view.
• The issue is intermittent, but it can occur for long periods
of time during a single day.
• The issue typically happens on very warm days when the
HVAC system blower is at a medium to high setting (auto
or manual), with air being directed out of the panel vents.
Figure 1. No satellite reception.
• When the issue occurs, the GPS navigation system
satellite reception shows 0 satellites. Due to the
infrequency of the issue, this might not be verifiable. (To
view the number of satellites being received, go to Nav >>
Route >> Select Current Position (first item in list) and
scroll up (Figure 1)).
• No DTCs related to the GPS antenna or MMI system are
present.
• The vehicle is an A4 (including S4 and allroad variants), A5
(including Cabriolet, S5, and RS 5 variants), A6 (including S6
variant), A7 (including S7/RS 7 variants), A8 (including long
wheelbase, S8, or W12 variants) or Q5 (including SQ5 and
hybrid variants). Q7 and Q3 vehicles are not affected by this
condition.
Tip: If the sky view is blocked because the vehicle is in a parking structure, below ground, or next to large
buildings, it is normal for the GPS location or vehicle direction indicated on the MMI navigation map to not match
the vehicle’s actual location or direction of travel. The blocked sky view prevents the vehicle from receiving
satellites, and the system may be temporarily lost until four satellites can be received. This is a normal condition,
and is not related to the condition described above. Replacing the MMI main unit will not change this behavior.
Technical Background
A potential failure in the internal hardware of the MMI main unit can cause the GPS signal to be blocked, even if
good reception is available. The failure can happen at start-up or while the vehicle is being driven. The issue
typically starts when the vehicle is driven on curvy or circular roads, driven in circles (such as when driven around
a parking lot), or driven on or off an expressway.
Production Solution
New hardware and MMI software was introduced in production starting with calendar week 45 of 2014.
© 2015 Audi of America, Inc.
Page 2 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
1. Update the MMI software using ZUG K0814 (see TSB 2030465: 91 MMI 3G+ Various technical Issues (K0814
ZUG update; supersedes K0715 update)).
Tip: This update ensures that the MMI control panel (E380) will be able to communicate with the new
MMI main unit (J794). If the update is not performed, the MMI control panel button LED lights will flash
constantly to indicate a software incompatibility in the MMI main unit.
2. Perform the required SVM feedback according to the instructions in TSB 2030465. The required SVM code is
included in the ZUG K0814 update medium.
3. Temporarily install the replacement MMI main unit (infotainment control unit 1), J794 (address word 5F).
4. Check the software level of the original main unit. If the software level shown in the “Setup MMI” screen shows
“P0814” or “K0814”, proceed to step 6. (To view this in the car, allow the MMI to initialize then select Menu >>
“Setup MMI” >> “Version information”).
5. If the software level is less than “0814”, repeat step 1 only and proceed to step 6 after the software update is
complete. Do not perform any SVM at this point.
6. Install the original MMI main unit (J794) in the vehicle, then start Guided Fault Finding (GFF). Perform the
replacement test plan for the MMI main unit (infotainment control unit 1), J794 (address word 5F). When
asked, indicate that the original main unit is installed. This critical step will allow ODIS to pull all adaptations
from the original main unit.
7. When prompted by ODIS, install the replacement MMI main unit (infotainment control unit 1), J794 (address
word 5F), and complete the GFF replacement test plan. Ensure that the transfer of adaptations, new coding,
new parameterization, component protection removal, and the recovery activation (for navigation activation)
are all completed successfully before returning the vehicle to the customer.
8. If the SVM communication fails with a “check hardware” response, and the DTC for “Checking Software
Version Management” is in the 5F fault memory, contact the Technical Assistance Center (TAC). If the lights
flash after the repair is complete, try a hard reset by pulling the quad lock connector from the main unit while
ignition is on and reconnect. If this doesn’t resolve the concern, contact the Technical Assistance Center
(TAC) for further assistance.
© 2015 Audi of America, Inc.
Page 3 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
9196
Damage Code:
0040
Labor Operations: ECM information display control head replace
9196 55XX
See Elsa
9196 2599
120 TU
Update MMI software of original main unit and
replacement main unit
9196 2699
180 TU
GFF – Checking and clearing fault codes included in
existing labor operations
No allowance
0 TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Update MMI software of original MMI main unit
OR
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2040406/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
For vehicles without Audi connect (9W0, 9ZX or 9ZF):
Vehicle:
MMI main unit (infotainment control unit 1), J794 (5F):
Update medium:
A4, A5, A5
Cab, Q5
8R1.035.664.G
8R0.906.961.DN
A6, A7
4G0.035.664.H
8R0.906.961.DM
A8
4H0.035.664.M
8R0.906.961.DM
© 2015 Audi of America, Inc.
Page 4 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
For vehicles with Audi connect (9ZW):
Vehicle:
MMI main unit (infotainment control unit 1), J794 (5F):
Update medium:
A4, A5, A5
Cab, Q5
8R1.035.746.G
8R0.906.961.DN
A6, A7
4G0.035.746.H
8R0.906.961.DM
A8
4H0.035.746.J
8R0.906.961.DM
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2030465, 91 MMI 3G+ Various technical Issues (K0814 ZUG update; supersedes K0715 update)
All parts and service references provided in this TSB (2040406) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2015 Audi of America, Inc.
Page 5 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.