15-198-16R

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2016 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY:	2015-2016MY Legacy and Outback
2015-2016MY Impreza and XV Crosstrek
2016MY Forester
2016MY WRX
NUMBER: 15-198-16R
DATE: 05/02/16
REVISED: 06/22/16
SUBJECT:	Reprogramming File Availability to Address
Operational Concerns with “Gen 2” Fujitsu-TEN
(F10) Navigation and 7” Display Audio Units
Introduction:
This bulletin announces reprogramming file availability and the software installation procedure
to address a group of operational concerns received from the field listed below involving “Gen 2”
F10 Navigation and Display Audio units with 7” display. The procedure will involve downloading
the applicable software update files from Subarunet then loading them onto a flash drive for audio
unit installation. It is important to read through and understand this information completely before
proceeding.
•
Logic change to provide a “_” (underscore) character on the keyboard.
•
Logic change to match the engine oil maintenance remaining mileage on the maintenance
reminder screen to the odometer meter value on the combination meter when mileage unit is
set to read in “KM”.
•
Logic change to insure the Vehicle Mode indicator on the Vehicle Monitor screen matches the
actual vehicle status. Example: The wheel indicators on the vehicle monitor screen no longer
stay illuminated indicating VDC is “active” after VDC activation is complete.
VDC “Inactive”
•
VDC “Active”
Logic change to address improper calculation used by the head unit to determine Average
Lifetime Fuel Consumption displayed on the ECO monitor.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-198-16R; Revised: 06/22/16
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1
•
Logic change to address Voice Recognition error when user says “Radio” or “Music”.
•
Logic change to address the radio (audio) not resuming play automatically after a Bluetooth
call is ended.
•
Logic change to address FM radio station presets resetting to 87.5MHz intermittently when
cycling the ignition OFF to ON.
Logic change to address AM radio station presets resetting to 513KHz intermittently and
possible switch from AM to FM if a 513KHz preset is selected.
•
Production Change Information:
The new logic was incorporated into production during mid-March, 2016 on all the models listed
above EXCEPT for WRX when the change took place during late February, 2016. Actual VIN break
information was not available at the time of this writing.
VERY IMPORTANT: Each of the “new” files listed in the tables below contain ALL the updates
referenced in prior TSBs 15-182-15R and 15-183-15R in addition to update files for the 8 conditions
referenced in the Introduction above.
Update File Applicability / Information:
Model
Legacy &
Outback
Model NAVI / Faceplate ID
Year
DA
Number
FB664US
NAVI
FB644US
2015
FB664UM
DA
FB644UM
FB685US
NAVI
FB695US
2016
FB685UM
DA
FB695UM
2015
Impreza &
XV Crosstrek
2016
DA
WRX
OU9014_USB_2nd.zip
NU9308_USB_1st.zip
NU9308_USB_2nd.zip
OU9307_USB_1st.zip
OU9014_USB_2nd.zip
2016MY FORESTER w/ F10 NAVIGATION Update File #1
2016MY FORESTER w/ F10 NAVIGATION Update File #2
2016MY FORESTER w/ F10 7" DISPLAY AUDIO Update File #1
OU9909(US)_USB_1st.zip OU9909(US)_USB_2nd.zip
2016MY FORESTER w/ F10 7" DISPLAY AUDIO Update File #2
FM664UM
NAVI
Forester
OU9014_USB_1st.zip
FF687US
FF667US
FF687UM
FF667UM
DA
DA
NU9015_USB_2nd.zip
FM675UH
FM655UH
FM705UM
FM685UM
FM634US
NAVI
NU9015_USB_1st.zip
Subarunet Link Title
2015MY Legacy & Outback w/ F10 NAVIGATION Update File #1
2015MY Legacy & Outback w/ F10 NAVIGATION Update File #2
2015MY Legacy & Outback w/ F10 7" DISPLAY AUDIO Update File #1
2015MY Legacy & Outback w/ F10 7" DISPLAY AUDIO Update File #2
2016MY Legacy & Outback w/ F10 NAVIGATION Update File #1
2016MY Legacy & Outback w/ F10 NAVIGATION Update File #2
2016MY Legacy & Outback w/ F10 7" DISPLAY AUDIO Update File #1
2016MY Legacy & Outback w/ F10 7" DISPLAY AUDIO Update File #2
2015MY Impreza & XV Crosstrek w/ F10 NAVIGATION Update File #1
2015MY Impreza & XV Crosstrek w/ F10 NAVIGATION Update File #2
2015MY Impreza & XV Crosstrek w/ F10 7" DISPLAY AUDIO Update File #1
OU9109(US)_USB_1st.zip OU9109(US)_USB_2nd.zip
2015MY Impreza & XV Crosstrek w/ F10 7" DISPLAY AUDIO Update File #2
2016MY Impreza & XV Crosstrek w/ F10 NAVIGATION Update File #1
NU9406_USB_1st.zip
NU9406_USB_2nd.zip
2016MY Impreza & XV Crosstrek w/ F10 NAVIGATION Update File #2
2016MY Impreza & XV Crosstrek w/ F10 7" DISPLAY AUDIO Update File #1
OU9405_USB_2nd.zip
OU9405_USB_1st.zip
2016MY Impreza & XV Crosstrek w/ F10 7" DISPLAY AUDIO Update File #2
NAVI
2016
Update Software File Name
Update File #1 Name
Update File #2 Name
NU9110(US)_USB_1st.zip NU9110(US)_USB_2nd.zip
NU9910_USB_1st.zip
NU9910_USB_2nd.zip
NAVI
FV631US
NU9207_USB_1st.zip
NU9207_USB_2nd.zip
DA
FV651UM
OU9207_USB_1st.zip
OU9207_USB_2nd.zip
2016
2016MY WRX w/ F10 NAVIGATION Update File #1
2016MY WRX w/ F10 NAVIGATION Update File #2
2016MY WRX w/ F10 7" DISPLAY AUDIO Update File #1
2016MY WRX w/ F10 7" DISPLAY AUDIO Update File #2
NOTE: Software Version Numbers (as referenced in the Service Procedure below) are included in
the Update Software File names. Example: NU9015 and OU9604 are Version Numbers.
Materials Required:
2 empty 2GB, USB 2.0 storage devices (flash drives) will be needed to
perform these updates. The devices should be dedicated to storing and
transferring these updating files only. They also need to be no more than
4GB in size and contain a FAT32 file format before downloading update
files onto them. Do NOT use any USB Drives which contain or require
the use of file management, encryption, file backup or other software to
function.
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 2
Service Procedure / Information:
IMPORTANT REMINDER: Read through and understand this procedure COMPLETELY before
proceeding further.
Step 1: Version Check Procedure
Before proceeding with any updates, the currently installed software version must be determined.
If the latest software version (or later) is already installed, no updates are necessary. The Version
ID numbers for this procedure are found in the Update File Applicability / Information table shown
above. If the Version ID numbers identified during the Version Check procedure are prior to (or lower
than) those shown on the table, proceed with the remainder of the software update beginning with
Step 3.
Press “AUDIO/TUNE” button 5 times
•
Switch the unit into “Diagnosis Mode” by pressing and holding the HOME button while pressing the “AUDIO/TUNE” button 5 (five) times.
•
Press “Service Information”
•
Press “Version Information”
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 3
•
Press “Push” next to DA (or AVN for Navigation units)
•
Verify the current versions according to the Update File Applicability / Information table shown
table shown on page 2. Use the down arrow to scroll to the bottom of the list for complete verification.
•
If the software version is current, press and HOLD the HOME button to exit the Diagnostic
Mode and complete the procedure as no updates are necessary. If no updates are necessary,
continue your diagnosis of the customer concern. If the Version ID numbers are prior to (lower
than) those shown in the table above, proceed with Step 2, preparing the USB memory (Flash
Drives) then Step 3, the software update procedure.
NOTE: If updates are necessary, the Version Check procedure will need to be performed again after
each update installation to confirm the procedure was successful.
After performing the Version Check procedure, if updates are determined to be necessary, the 2 USB
flash drives will be needed to download the Update Files onto. All the F10 update files are accessible
for downloading from Subarunet under: Service>>Forms / Downloads>>Downloads for Audio/Navi
page then clicking on the applicable hyperlink:
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 4
Click Here to Access the Downloads for Audio/Navigation Information on Subarunet
The Subarunet page shown above will display which contains links to the update files 1 & 2 for each
model head unit. Do not download any files at this point. The file download procedures are supplied
later in this bulletin. The 2 flash drives must be formatted before the Update Files can be downloaded
onto them as outlined in Step 2 below.
Step 2: Prepare the USB Memory (flash drive)
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash
drives you are using are not infected with any virus.
The flash drives will need to be formatted for FAT32
following the steps below.
USB Flash Drive Formatting Procedure:
•
•
Install a flash drive into an available USB port
on your PC.
Click Start (this is located in the lower left
corner of the desktop screen) then, in the
Search programs and files box, type
“explorer”.
Start Button
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 5
NOTE: On SDS Notebook you may also press the My
Documents button on the GUI Home Screen.
• As you type the word “explorer”, search results will
start to appear. In the results, click on the “Windows
Explorer” option under the Programs section.
•
In the next window, choose the Computer section on the left. Locate “Removable Disk”
NOTE: Always
confirm the device
you are formatting
is the USB Flash
Drive. This drive may
have various names
assigned to it by the
manufacturer of the
device and may not
reflect the drive name
given in this example.
• Right click
the picture for
“Removable Disk”
then select
“Format”.
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 6
•
When the “Format” dialog box appears, make sure that the option labeled “File System” is
set to FAT32 and the Quick Format box is checked as well. Then, click the “Start” button.
•
Click “OK” when the following window appears.
•
The drive will start formatting and display this window when it is finished. Click
“OK” to complete the process.
•
Repeat the procedure above for the second flash drive
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 7
Step 3: File Download Procedure
After formatting the 2 flash drives is complete, the two Update Files must be downloaded, one to
each flash drive. Label them Drive “1” and Drive “2”. Download the Update Files to your PC from
the Subarunet links. The updates must be installed in order, Drive “1” first followed by drive “2”.
NOTE: Each downloaded Update File may contain 1 to 3 individual files. The screenshots below
will take you through the steps required to get the selected Update Files onto the flash drives and
ready to use. Update File sizes are quite large and depending on the speed capabilities of the computer, may take some time to complete the download.
PLEASE BE PATIENT!
Double-click on the file you want to download
and it will begin the transfer to your computer
automatically.
Downloading
You may receive the
warning below during the
file download. Click on the
drop down next to Discard
and Keep the file.
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 8
Once the downloads are complete, you will need to locate the Update File, unzip it and save the
unzipped version to your USB flash drive (Update File #1 onto Drive “1”, Update File #2 onto Drive
“2”).
NOTE: If not already done, follow the procedure (Step 2) for formatting (removing any existing
files) your flash drives. Plug the “clean” flash drive into your computer.
•
Go to your Windows Start screen, select “Computer” (or click on My Documents if you are
using the SDS Toughbook) and click on “Downloads”.
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 9
•
Once your list of downloaded files opens, locate and click on the downloaded Update Files
(in this example, “OU9103_USB…” ) you are looking for. TIP: If you click on Date
Modified you can sort the downloaded files by the date they were added which will bring the
newest file to the top.
•
Double clicking the Update File will bring up a dialogue box with a security warning, click
on “Run” to continue.
•
Click on “Browse”
•
As shown below, click on “Removable Disk” which is your USB flash drive where you want
the unzipped file(s) to be saved. Click “OK” then click on “Unzip”.
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 10
The Update File will unzip and be saved to your flash drive.
•
Confirm the Update File (and flash drive) is ready to use by going back to Start > Computer
(or My Documents on the SDS Toughbook) and double clicking on “Removable Disk” to
display the drive’s contents as shown in the examples below. Some Update Files will consist
of just 1 item but others may list 3. All of the files will have a “.kwi” extension at the end of
their file name. If OK, proceed with Step 4: Update Software Installation below.
REMINDER: There can only be ONE Update File stored on each flash drive or the update procedure will not work. If you see more than one Update File stored, start over by re-formatting the flash
drive again and reloading the Update File you are trying to install.
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 11
IMPORTANT NOTES:
• Do not change the Update File names after downloading them.
• Do not save any other version Update Files onto the flash drives.
Step 4: Update Software Installation
NOTE: Because of the time it takes to perform these updates, Subaru of America, Inc. (SOA) highly
recommends connecting the Subaru Midtronics GR8 Diagnostic Battery Charger to the vehicle and
utilizing the Power Supply Mode feature anytime a vehicle control module is being reprogrammed.
Follow the procedure as outlined in document GR8-1100 on STIS for use of the GR8’s Power Supply
Mode:
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are
all switched OFF before setting up for Power Supply Mode.
•
Select the correct battery type (Flooded, AGM or AGM Spiral).
•
Select the CCA which matches the vehicle’s battery (NOTE: OE and replacement batteries
have different CCA ratings. Always confirm the battery rating before proceeding.)
•
If the “Charge Battery” WARNING appears, the battery MUST be charged before attempting reprogramming.
•
DO NOT connect the DSTi or SDI until the GR8 Power Supply mode has completed its battery test mode and the Charging Voltage has dropped to a steady 13.5 Volts on the display.
•
If the GR8 “beeps” or the Status Light flashes, a diagnostic charge should be performed on
the battery before proceeding further.
•
Once Power Supply Mode reaches a steady 13.5 volts, connect the DSTi or SDI to the OBD
connector and initiate the reprogramming process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage
rises beyond 14V while programming is in process, the procedure will abort. This can indicate a need to test or charge the vehicle battery before any further attempt at programming.
IMPORTANT:
This information is applicable to the Midtronics GR8 Diagnostic Battery Charger ONLY. It does
not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the GR8 and its
Power Supply Mode feature has been tested and approved by SOA.
Once the GR8 is connected to the vehicle, as long as the battery is fully charged, it takes less than
3 minutes to boot-up the charger, select Power Supply Mode, and have the battery voltage stabilized
and ready for reprogramming.
REMINDER: If the GR8 indicates the vehicle’s battery must be charged, charge the battery using
the GR8 before proceeding to reprogram the vehicle.
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 12
Version Update Procedure
• Turn the ignition / key (ACC) “ON”.
•
Press the “AUDIO/TUNE” button.
The Select Audio Source screen will appear.
Install Drive “1” (or Drive “2” after successful
installation of Drive “1” update is confirmed) into the
vehicle’s USB port. After the flash drive is recognized,
the USB icon will illuminate.
• Once the USB icon is illuminated, switch the unit
into “Diagnosis Mode” by pressing and holding the
HOME button while pressing the “AUDIO/TUNE”
button 5 (five) times.
			
• Press “Service Information”
		 •
		
Press “Program Update” then follow the sequence
shown in the screen shots on the next page
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 13
Press “OK”
Wait for “OK” to activate
(turn black)
Press “SELECT”
NOTE: The “OK” button will not activate (turn black) if the wrong Update File(s) are on the flash
drive. Re-format the flash drive and reload the proper Update Files starting from the beginning of
Step 2.
Press “OK”
Once the updating starts, the status bar
may need to complete more than once
and could take up to about 15 minutes.
Turn off ACC
If the progress bar stops, please wait 15 minutes. If the progress bar does not change even if after
15 minutes, turn ACC OFF and back ON again then, restart the update procedure from Step 4.
IMPORTANT: Do not turn the ACC (ignition / key) off or disconnect the flash drive from the USB
port during updating.
•
Once the update completes
successfully, turn the ACC off,
WAIT 30 SECONDS then turn it
back on again.
•
After the unit boots back up, the
“Updating software” screen and its
status bar will be displayed. This
update may take up to 5 minutes
to complete.
Bulletin Number: 15-198-16R; Revised: 06/22/16
Continued...
Page 14
When the Software Updates complete, the unit will restart automatically. Once the STARLINK
opening screen is displayed, remove the flash drive from the USB port and turn the ignition off.
Before proceeding further, perform Step 1 (Version Check Procedure) again to confirm the updated
software installation from Drive “1” was successful. When the update is successful, the new software
version number will be displayed. If OK, proceed with installation of the Drive “2” update (repeat
Step 4, Update Software Installation). If the updated versions are not displayed, Step 4 using Drive
“1” must be repeated. Once the software and CAN version updates are confirmed, insert Drive “2”
and repeat Step 4.
Step 5: Version Check Procedure
As mentioned earlier, once both update software installations are complete, the Version Check procedure (Step 1) must be performed again to confirm all of the updates have been installed successfully.
Step 6: Memory Clear Procedure
After confirming both software updates have been installed successfully, the Memory Clear procedure must be performed to complete the update procedure.
NOTE: All presets will likely be lost and will need to reset after performing this procedure.
After pressing “Back”, the following screen will be displayed:
•
Press “Memory Initialization”
•
Press and HOLD the “OK”
button until the screen shown
below is displayed (5 to 10
seconds).
Continued...
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 15
This screen will be displayed for about 1 minute while the unit restarts. After restart, the Loading
screen and its status bar will be displayed. After the status bar completes, the Main Menu screen will
be displayed. To complete the updating procedure, you must go through the series of Initial Setup
screens, reset the radio station presets and re-pair any mobile devices (where applicable).
NOTE: After confirming the updates are complete, remove the labels and re-format both flash
drives to clear any remaining files so they are ready for use the next time. This reduces the chances
of inadvertently combining files the next time the drives are used. It also ensures that every repair
receives the very latest software as these files will be updated from time to time whenever a newer
version is released.
Warranty / Claim Information:
For vehicles within the Basic New Car Limited Warranty period or covered by a Subaru Added
Security Gold plan, this repair may be submitted using the following claim information:
NOTE: Up to $12.00 may be claimed ONE TIME in sublet to cover the cost for the 2 USB Flash
Drives ($6.00 each).
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-198-16R; Revised: 06/22/16
Page 16