Dealer Letter-Da

VOLKSWAGEN DEALERSHIP COMMUNICATION – USA ONLY
Date:
February 04, 2016
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Customer Satisfaction Campaign 91N9 – USA Only
MIB2 MQB Radio (Modular Infotainment System) Software
Certain 2016 MY Volkswagen Vehicles with the MIB2 MQB Radio (Modular Infotainment System)
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
On February 05, 2016, Update code 91N9 will become a Customer Satisfaction Campaign with
customer notification. Please refer to the attached Campaign Data Sheet for additional information.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery
to consumers.
If you have any questions or require additional assistance, please contact Warranty. As always, any
press inquiries should be directed to Volkswagen Public Relations.
Volkswagen Customer Protection
Attachment: Campaign Data Sheet (1)
91N9/7X-USA
CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION
Customer Satisfaction Campaign
91N9
United States Only
Certain 2016 MY Volkswagen Vehicles with the MIB2 MQB Radio
(Modular Infotainment System)
MIB2 MQB Radio (Modular Infotainment System) Software
This customer satisfaction campaign has been proactively released to
prevent one or more of the following infotainment-related symptoms:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
CORRECTIVE ACTION
App-Connect malfunctions or is inoperative
Infotainment display goes blank or dark
Infotainment system freezes or reboots
Infotainment system turns off without input
Display screen turns blue with “Emergency Download” error
message displayed
Bluetooth is unavailable or inoperative
Navigation system malfunctions or is inoperative
Voice Recognition malfunctions or is inoperative
Settings in menu are not stored or missing
Audio source changes without input after key cycle
SD card malfunctions or is inoperative
Loss of paired Bluetooth device
Language settings change without input
Loss of radio presets
Announcement volume changes or fluctuates without input
Loss of audio output
Install software to update the infotainment system to current production
standards.
CUSTOMER NOTIFICATION DATE
On or about February 05, 2016
ELSA VISIBILITY DATE
On or about February 05, 2016
OMD Web VISIBILITY DATE
On or about February 05, 2016
TOTAL AFFECTED VEHICLE COUNT
APPROXIMATE REPAIR TIME
USA: 8,772
CANADA: 0
Up to 110 TU
PARTS REQUIRED
NONE - Software only. See campaign circular for SD card ordering
information.
EXPIRATION DATE
December 31, 2018
ADDITIONAL INFORMATION
Dealers must ensure that every affected inventory vehicle has this
campaign completed before delivery to consumers.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.