08-009-16

NUMBER:
GROUP:
DATE:
08-009-16
Electrical
January 26, 2016
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-114-15 REV. B, DATED
DECEMBER 18, 2015, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL
REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDING 2015
BU VEHICLE.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 15-115. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS
AVAILABLE BY SELECTING “HELP” THEN “HELP CONTENTS” AT THE TOP OF
THE wiTECH DIAGNOSTIC APPLICATION WINDOW.
THE wiTECH SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE
PERFORMING THIS PROCEDURE.
SUBJECT:
Radio Software Enhancements
OVERVIEW:
This bulletin involves updating the radio's software.
CAUTION: Confirm the correct radio flash file to the applicable model and family
vehicle before flashing.
MODELS:
**2015** - 2016
(BU)
Jeep Renegade
2016
(UF)
Chrysler 200
2016
(KL)
Jeep Cherokee
2016
(DS)
Ram 1500 Pickup
2016
(DJ)
Ram 2500 Pickup
2016
(D2)
Ram 3500 Pickup
2016
(DD)
Ram 3500 Cab Chassis
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2016
(DP)
Ram 4500/5500 Cab Chassis
2016
(DF)
Ram 3500 <10K LB Cab Chassis
2016
(DX)
Ram Truck (Mexico)
2016
(LA)
Dodge Challenger
2016
(LD)
Dodge Charger
2016
(FF)
Fiat 500
NOTE: This bulletin applies to vehicles within the following markets/countries:
NAFTA, LATAM, EMEA, and APAC.
NOTE: This bulletin applies to BU vehicles built on or before November 19, 2015
(MDH 1119XX) equipped with UConnect 5.0 AM/FM/BT (**Sales Code RA2,
RG2, or RJ2).**
NOTE: This bulletin applies to FF vehicles built on or before December 06, 2015
(MDH 1206XX) equipped with UConnect 5.0 AM/FM/BT (sales code RA2, RJ2,
RK2, or RL2).
NOTE: This bulletin applies to D2, DD, DF, DJ, DP, DS, DX, KL, LA, LD and UF
vehicles built on or before November 17, 2015 (MDH 1117XX) equipped with
UConnect 5.0 AM/FM/BT (sales code RA2, RG2, RJ2, RK2, RL2, or RM2).
SYMPTOM/CONDITION:
A customer may experience one or more of the following:
•
•
•
•
•
Radio display screen intermittently may go blank.
Radio display screen may lock up.
Back up display may not turn off.
Loss of radio memory for skipped channels or incorrectly displaying skipped
channels in the menu list.
Korean language was not supported (APAC - Korea only).
Additional Enhancements:
•
•
Removed the charging schedule from showing in the setting menu (FF BEV only).
Adding Korean language support (APAC - Korea only).
DIAGNOSIS:
Use a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available to verify if
DTCs are set. If DTCs or symptom conditions, other than the ones listed above are
present, record the issues on the repair order and repair as necessary before proceeding
further with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe a symptom/condition listed above, perform the Repair Procedure.
NOTE: Software updates are now available for download to USB on the Uconnect
website.
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08-009-16
REPAIR PROCEDURE:
1. Is the radio functional?
a. Yes >>> Proceed to Step #2.
b. No >>> The Radio is not functional. The radio is locked up and will not recover. This
bulletin does not apply. Replace the Radio in accordance with Service Information
and under normal warranty process and procedures.
2. Has the USB flash drive been created?
a. Yes >>> Proceed to Step #4.
b. No >>> Proceed to Step #3.
3. Go to DealerCONNECT>Service>UCONNECT Information & Utilities> Uconnect
Dealer software downloads to download the files. Follow the instructions on the
website to create the USB flash drive.
NOTE: Three versions of Radio software are available in order to service all vehicles
covered in this bulletin. The specific software version required is determined
by the vehicle line and radio sales code. Each of the three software versions
must be installed to a separate BLANK USB drive. Once the USB drive has
been prepared it may be used to service multiple vehicles of the same
model/radio type.
NOTE: If the dealer cannot download the software, make sure you have proper
security access. If not have the Service Manager or Shop Foreman download
the software update.
4. Turn the ignition on and check if the vehicle is still in Ship Mode. This will be displayed
in the Electronic Vehicle Information Center (EVIC).
5. The vehicle must be in Customer Mode to update the radio. Is the vehicle in Ship
Mode?
a. Yes >>> Proceed to Step #6.
b. No >>> Proceed to Step #7.
6. Use the scan tool (wiTECH) to put the vehicle into Customer Mode.
7. With the ignition on and radio powered up, insert the USB flash drive with new
software into USB hub.
CAUTION: Confirm the correct radio flash file to the applicable model and family
vehicle before flashing.
8. The next screen display will have the old and new software levels. The radio will be
updated to one of the following levels:
• D2, DD, DF, DJ, DP, DS, DX, KL, LA, LD, and UF = 11.01.00.00.
• BU = 10.00.27.00.
• FF = 11.00.09.00.
9. Is the radio software level at or higher than the update to level?
a. Yes >>> This bulletin does not apply, normal diagnostics needs to be performed.
Use Inspection Only LOP 18-60-02-HX to close the RRT.
b. No >>> Proceed to Step #10.
10. Press the soft key “Yes” to start the update.
11. The update may take 15 minutes, no other actions will be needed.
NOTE: If the software update process is interrupted/aborted, the process should be
restarted.
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NOTE: Do not cycle the ignition or touch the radio during the update process.
NOTE: During this process the screen will go blank 2 times. Once in the beginning
and once at the end of the re-flash process.
12. After the update is done downloading, the screen will display “Update successful”
please remove USB flash drive.
13. Do not turn off the ignition, the update is not completed. Wait until the normal radio
display screen is appears, this will take about 40 seconds.
NOTE: Use the wiTECH to put the vehicle back into Ship Mode if needed.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description
Skill Category
Amount
18-60-02-HX
Radio, Inspection Only
(0 - Introduction)
6 - Electrical and
Body Systems
0.2 Hrs.
18-60-02-HY
Radio, Check Software Level
and Perform Software Update
(0 - Introduction)
6 - Electrical and
Body Systems
0.4 Hrs.
18-60-02-HW
Radio Software, Create USB
Flash Drive (First Time Only)
(0 - Introduction)
6 - Electrical and
Body Systems
0.2 Hrs.
NOTE: The “First Time Only” LOP is used one time per dealer when downloading
the software onto a USB flash drive.
NOTE: The expected completion time for the flash download portion of this
procedure is approximately 20 minutes. Actual flash download times may be
affected by vehicle connection and network capabilities.
FAILURE CODE:
The dealer must choose which failure code to use. If the customer came in with an
issue and the dealer found updated software to correct that issue, use failure code
CC, for all other use failure code RF.
•
•
If the customer’s concern matches the SYMPTOM/CONDITION identified in the
Service Bulletin, failure code CC is to be used.
If an available flash is completed while addressing a different customer concern,
failure code RF is to be used.
CC
Customer Concern
RF
Routine Flash