PDI - 2014 Q5-Q5

PERFECT DELIVERY INSPECTION (PDI)
2014
Q5/Q5 hybrid/SQ5/Q5 TDI
Client
Stock No.
Audi Delivery
Guidelines
Delivery Date
VIN
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
FF     Enroll customer in Audi connect Services
(http://MyAudiconnect.com)(if equipped and Audi connect
Request to Initiate Services and T-Mobile T&C are signed)
FF     Deactivate the connection prompts for the online services (TEL
function button > Settings >
Connections > Data Connection > select Without request)
FF     Inspect exterior for damage, dings, dents and surface scratches
FF     Check interior for cleanliness, grease marks and damage.
Repair all defects prior to customer delivery
FF     Verify vehicle is equipped as specified and all accessories are
installed
FF     Check front/rear floor mats are locked in
Customer Priority Topics
1.____________________________________________________________________________________________________________________________________________________________
2.____________________________________________________________________________________________________________________________________________________________
3.____________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today?_______________________________________
Priority Delivery Topics
Personalize Vehicle Settings
FF     Audio and Entertainment
System Controls
FF     Bluetooth: Connect customer’s Bluetooth phone and assist in copying and accessing
phonebook entries. Ensure connection will occur automatically upon re-entry if desired.
Refer to www.audi.com/bluetooth for compatible phone list. Click on appropriate country.
FF     HVAC (Heating, Ventilation,
Air Conditioning) Controls
FF     Adjust mirrors, seats, and steering column to customer preference
FF     Hands-Free Communications
FF     Assist with radio station presets
FF     Cruise Control and Operation
FF     Show how to connect iPod/MP3. Demonstrate AMI, SD cards and Aux-in jack (if equipped)
FF     Navigation System
Bluetooth Capability
Voice Controls
FF     Pair the customer’s phone with the vehicle
FF     Demonstrate voice commands, including navigation voice
controls and POI
FF     Demonstrate making a call via voice and steering wheel
commands
FF     Demonstrate how to answer, ignore and end calls
FF     Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
FF     Refer to www.audi.com/bluetooth for compatible phone list.
Click on appropriate country
FF     Demonstrate conference calling (enable in the MMI under
Telephone > Call Options menu)
Effective 10-1-2013
Version 1.0
FF     Demonstrate the voice command feature (i.e., accessing
“Help,” dialing a phone number, calling a contact, using the
steering wheel voice command button, etc.)
FF     Have the customer complete the speech training to allow the
Voice Recognition System to learn and adapt to the customer’s
voice (Main Menu > Setup MMI > Voice Recognition > Individual
Speech Training)
FF     Radio station, CD/DVD, or Jukebox
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Introduce MMI Navigation System
Media Overview
FF     Review the MMI controls and basic functionality (buttons:
function, on/off, arrow control, and back)
Radio (AM/FM/SAT)
FF     Input letters, numbers, symbols, add a space, delete a character
FF     Moving a map and adjusting the sound distribution
Audi connect (if equipped) (USA ONLY)
FF     Activate services prior to customer arrival and provide overview
of features
FF     Ensure customer has requested activation of Audi connect
• Explain the purpose of setting up a myAudi account at
my.audiusa.com/Audiconnect
• Explain trial period for Audi connect and how to extend service
• Explain Wi-Fi hotspot capabilities
Have the customer set up their Wi-Fi password Via TEL >
Settings > Wi-Fi Settings > Select “Password.” Ask the
customer to enter an easy way to remember the password of
at least 8 characters. Then Select “Apply settings” to save it
FF     Show how to program preferred radio stations (press and hold
knob)
FF     Explain the scanning/tuning functions
FF     Walk the customer through the steps to program favorite radio
stations (press and hold knob). The customer should do this
with your guidance
FF     Show the customer the manual seek feature. Select the FM
Band > Functions. Turn control knob to Tuning/Channels and
press the knob.
FF     Explain the settings for the Bang & Olufsen® system (if
equipped)
Audi Music Interface and CD/DVD Media
FF     Show the location of the AMI interface and standard iPod cable
FF     Explain the different available cable options for different media
(i.e. iPod, USB, Aux, etc)
FF     Point out that the Audi connect Brochure (located in the glove
box) contains additional information for customer review after
delivery
FF     Explain CD/DVD loading/unloading
FF     Show traffic reports (via your 4 year SiriusXM subscription), fuel
updates, weather information, and real-time news feeds
FF     Capacity (20 GB/up to 3,000 songs)
Navigation
FF     Show how to input an address and a POI as the destination
using the MMI and voice commands (use Online Destinations if
equipped with Audi connect)
FF     Show how to enter a stopover
FF     Demo how to “cancel” route guidance using voice commands
(“Cancel route guidance”) and the MMI (NAV > Destination >
Cancel)
Jukebox – Hard drive
FF     Supported file extensions and formats per MMI manual
FF     Demonstrate importing and sorting from SD Card/Retail Audio
CD. See owner’s manual for supported file formats and
maximum bitrates
Video Capability (MMI3G+)
FF     Demonstrate Video Playback using the SD media, Jukebox,
& DVD media
FF     Explain acceptable video formats
FF     Show how to store a destination
Interior
FF     Show how to customize route “criteria” (e.g., avoid toll roads)
and “Settings” (e.g., 3D map and Map Orientation, and Google
Earth Mapping [with Audi connect services enabled])
FF     Demonstrate climate control functions and how to activate
heated seats and mirrors (if equipped)
FF     Show how to manipulate the map (zoom, scroll map area)
FF     Demonstrate multifunction steering wheel functions (toggle,
scrolling, menu button)
FF     Show how to repeat the last navigation announcement using
the iNav steering wheel button
FF     Explain wiper (front/rear)/washer system/rain sensor
FF     Show how to set the ambient lighting in the vehicle interior (if
equipped)
FF     Demonstrate how to adjust the seats and the seat memory
function (if equipped)
FF     Explain Tire Pressure Monitoring System and how to reset in
the MMI
FF     Demonstrate glovebox function
Effective 10-1-2013
Version 1.0
FF     Demonstrate sunroof and sunshade operation (if equipped)
FF     Show Homelink® location and setup (if equipped)
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Interior (continued)
Owner’s Documents
FF     “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of
position”
FF      Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
FF     Trip computer/Driver info display: Explain toggle function via
“RESET” on stalk. Reset “Trip Comp 1 and 2” prior to delivery!
Explain Audi efficiency program
FF     Show how to set the clock, daylight savings time and time zone
manually
FF     Point out thermo cup holder (if equipped)
FF     Review the Start-Stop-System information card with the
customer. Explain the system functionality (if equipped)
FF     Review the hybrid operation (if applicable). Explain the status
message “hybrid ready” in the IP cluster and needle in the
power meter that points to “READY” (Audi Q5 hybrid only)
FF     Explain EV mode function and limitations (Audi Q5 hybrid only)
FF     Show the energy flow display in the instrument cluster and
MMI display and the consumption display in the MMI (Audi Q5
hybrid only)
Video Tutorials
FF     Point out that Video Tutorials can be viewed in the following
ways:
• Via the USB launcher found in the “Quick Questions
& Answers Guide”
• Via www.auditechnology.com
• Via www.audiusa.com/help/video-tutorials
Exterior
FF     Demonstrate locking/unlocking vehicle with Standard Intelligent Key/Advanced Key (if equipped).and programming of keys
(2 master, 1 emergency, 1 valet)
FF     Demonstrate how to operate the power tailgate via the remote
control master key, driver’s door, and tailgate
FF     Demonstrate trunk lid functionality, including the height
adjustment. Adjust the height to customer preference
FF     Show how to open fuel door – push / pull release (show AdBlue
fill – TDI only)
FF     Explain the misfuel inhibitor feature on the fuel tank (TDI only)
FF     Explain AdBlue and messages shown if AdBlue level is low or
empty (TDI only)
FF     Advise the customer to only use oil that meets Audi 502.00
standards
FF     Advise the customer that Audi recommends using Top Tier
Detergent Gasoline with a minimum octane rating of 91AKI
(95 RON)
Effective 10-1-2013
Version 1.0
FF     Explain the USB launcher use
FF     ABS should insert their business card in the slots available next
to the USB launcher
FF     Explain the “text to phone” features for viewing tutorials on a
smart phone or at the Audi Technology website:
www.auditechnology.com
FF     Owner’s Manual, MMI Manual and other manuals as equipped
FF     Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the
vehicle trunk to the inside cover of the Warranty
& Maintenance Booklet prior to delivery
FF     Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
FF     Tire Warranty Booklet: Explain coverage from tire manufacturer
FF     License/insurance/registration/title (if applicable)
FF     24-Hour Roadside Assistance information; ask customer to
program number in their phone
FF     Provide Audi Care Information
FF     Lemon Law Rights Booklet or Lemon Law Notice as required by
law (USA ONLY)
Orientation Drive
FF     Explain when key fob is in ignition, start button is disabled.
To remove key fob from ignition/dashboard, push key once to
release and wait 0.5 seconds before removing the key from
ignition/dash
FF     Discuss that foot must be on brake when starting/stopping
FF     Show how to set electromechanical parking brake
FF     Hybrid only: Demonstrate hybrid operation. Explain the
extended Electric Vehicle mode function and limitations
FF     Explain Audi drive select and how to select/change modes (if
equipped)
FF     Demonstrate Audi parking system plus with rear view camera
(if equipped)
FF     Explain the purpose of Start-Stop (fuel economy/CO2)
FF     Demonstrate the engine Start-Stop-System (on applicable
models)
FF     Explain what happens during start-stop system transitions
(feels and sounds)
FF     Show how to enable and disable the start-stop system
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Orientation Drive (continued)
End the orientation drive in the service write-up area
FF     Set the Start-Stop function to the customer’s preference
FF     Demonstrate cruise control/ACC (if equipped)
Service Introduction
FF     Explain Audi side assist functionality (if equipped): Point out
the side assist button on the driver’s side door. Show how to
adjust the side assist light brightness in the MMI.
Only works at speeds over 19 mph (30 km/h)
FF     Tour service department and introduce to Service Manager and
Service Consultant
FF     Activate and demonstrate navigation system with real-time
traffic (if equipped)
FF     Set up first service appointment
FF     Ask customer if you can program service department’s phone #
in their phone
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
FF     No
FF     Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 10-1-2013
Version 1.0
Date
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