Dealer Letter-Da

VOLKSWAGEN DEALERSHIP COMMUNICATION - USA ONLY
Date:
December 14, 2015
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming Update 91N9 – MIB2 MQB Modular Infotainment System Software
2016 MY Volkswagen Golf, GTI, Golf SportWagen
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
This is to inform you of an upcoming Update that will be visible in Elsa and ServiceNet on or about
December 15, 2015.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update applies to each
specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing Updates, Volkswagen is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in writing of recalls
and service actions.) Each vehicle should be completed when it is in to the dealer for maintenance or
any other service visit. Dealer stock vehicles cannot, however, be delivered to consumers until the
Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the OMD Web system.
Dealers must ensure that every affected vehicle gets the update before delivery to consumers. Your
effort is integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Customer Protection
Attachment: Update Data Sheet (1)
91N9/7X
UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
CODE VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
VEHICLE COUNT
TOTAL AFFECTED
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
ADDITIONAL INFORMATION
91N9
United States
2016 MY Volkswagen Golf, GTI, Golf SportWagen
On or about December 15, 2015
MIB2 MQB Modular Infotainment System Software
Customer complaints of infotainment-related symptoms.
Software level 0613 is available to enhance infotainment system
functionality.
NVLW
USA: 12,110
Up to 40 TU
SEE UPDATE TECHNICAL BULLETIN
NONE – SOFTWARE UPDATE ONLY
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.