V911511 2042467

Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Golf, GTI, Golf
Sportwagen
2016
All
All
All
All
Condition
91 15 11 November 24, 2015 2042467
MIB2 MQB Composition Media Modular Infotainment System Malfunctions
Note:
This bulletin only applies to vehicles equipped with PR code 7Q0
Technical Background
This procedure corrects the concern(s) specified below by updating the MIB2 Infotainment System software to the
latest level 0613.
The customer may complain of one or more of the following symptoms:
System requests an “activation key” for included features
App-Connect malfunctions or is inoperative
Infotainment display goes blank or dark
Infotainment system freezes or reboots
Infotainment system turns off without input
Display screen turns blue with “Emergency Download” error message displayed
Bluetooth is unavailable or inoperative
Voice Recognition malfunctions or is inoperative
Settings in menu are not stored or missing
Audio source changes without input after key cycle
SD card malfunctions or is inoperative
Loss of paired Bluetooth device
Language settings change without input
Loss of radio presets
Announcement volume changes or fluctuates without input
Loss of audio output
Page 1 of 9
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Production Solution
Not applicable.
Service
Note:
This technical bulletin must be read in its entirety before attempting the software update.
Software Update Procedure
Connect Midtronics InCharge 940 (INC 940) or GRX3000VAS Tester/Charger to the vehicle’s battery.
Switch the ignition to the ON position.
Switch on the MIB radio.
Check the software version by pressing the “Menu” hard key on the infotainment display.
Scroll over through the touch screen menu using the tuner knob and stop on “setup”.
Press “Setup” on the touch screen menu.
Press “System information” on the touch screen menu.
 If the currently installed “Software” level is lower than
0613, proceed with this Technical Bulletin.
 If the currently installed “Software” level is greater
than or equal to 0613, this work procedure does not
apply.
 Insert the applicable software update SD card into the 5F module SD card reader located in the glove box.
 Press “Update software” on the touch screen menu.
Page 2 of 9
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
 Press “Next” on the touch screen menu.
 The screen shown here will be displayed temporarily.
 After this screen is displayed, the Infotainment system
will reboot and return to the normal mode.
 If the unit does not restart within 2 minutes, turn the
unit on using the ON/OFF button (Volume knob).
Tip:
The Infotainment system may reboot one or more times during the update process. This is normal and
not indicative of a malfunction.
 Once the Infotainment system turns back on, enter “Service Mode” by pressing and holding the “Menu” hard
key button on the Infotainment display for 10 seconds.
 Once Service Mode is displayed, press “Software
update/versions” on the touch screen menu.
Page 3 of 9
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
 Press “Update” on the touch screen menu.
 Press “SD card” on the touch screen menu.
 Press “MST2_US_VW_P0504D” on the touch screen
menu.
 Press “Start” on the touch screen menu.
Page 4 of 9
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
 Press “Next” on the touch screen menu to begin the update.
 Press “Cancel” on the touch screen menu.
 The SD card update portion of the work procedure is now complete; remove the SD card from the 5F module
in the glove box.
 Connect the diagnostic tester to the vehicle’s DLC (Data Link Connector).
Note:
Prior to launching the ODIS application and starting this procedure, confirm the tester screen saver and power
settings in accordance with Special Tools and Equipment – Service Information Circular # VSE-08-18. Failure to
do so may result in the tester entering power save mode during data transfer, and subsequent control module
failure.
When using VAS 6150/x & VAS 6160X tester in conjunction with a VAS 5054A wireless transmitter head for a
flash procedure, please connect a USB cable between the transmitter head and the tester. Failure to do so may
lead to errors during the flash procedure.
 Launch the ODIS application.
 Begin Guided Fault Finding (GFF) by clicking on “Starting Diagnosis”.
 Allow GFF to complete interrogation of the vehicle’s control modules.
 Once the GFF interrogation of the control modules has been completed click on the “Control modules” tab and
scroll down the list of modules to locate “5F Information Control Unit 1”.
 Right click on the 5F Information Control unit 1 and select “Guided Functions”.
Page 5 of 9
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
 Select “5F – Information electronics 1, replace.
 Click “Perform”.
 Select option 2, “new control module”.
 Click “No” on the screen shown here.
Page 6 of 9
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
 Select option 1, “Software configuration (recommended)”.
 Follow the remainder of the test plan as directed.
 Enter Geko ID whenever prompted.
 When requested, restart the Infotainment system by pressing and holding the ON/OFF button (volume knob)
for 10 seconds.
 Press the ON/OFF button once to turn the Infotainment system back on.
 The update is now complete.
 Exit Guided Fault Finding.
Page 7 of 9
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual 1)
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range From
VIN Range To
Golf, GTI, Golf
Sportwagen
2016
All
All
All
All
SAGA Coding
Claim Type:
Use applicable Claim Type 1)
Service Number:
Damage
Code
9130
0039
Parts Manufacturer
HST
Damage Location
(Depends on Service No.)
--
Use applicable when
indicated in Elsa (L/R)
Golf, GTI, Golf Sportwagen
Labor Operation 3) : Update Software
91302599 = 40 TU
Labor Operation 3) : Update Software
See GFF time expenditure
Labor Operation 3) : Charge Battery
27068950 = 10 TU
Causal Part: Select labor operation
01500000
DE2 2)
Diagnostic Time 4)
GFF Time expenditure
01500000 = 260 TU max.
Road Test
01210002 = 00 TU
01210004 = 00 TU
Technical Diagnosis
01320000 = 00 TU max.
YES
NO
NO
Claim Comment: Input “As per Technical Bulletin 2042467” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
Page 8 of 9
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
4)
Documentation required per Warranty Policies and Procedures Manual.
Required Parts and Tools
No special parts required.
Tool Description
Tool No:
Midtronics Battery Tester/Charger
InCharge 940 (INC-940)
Or
GRX3000VAS
VAS Diagnostic Tool
VAS 6150/X & VAS 6160/X with:
ODIS Service 2.2.7 or higher with current online
updates
SD Card:
SW0613UD
MY 2016 Golf, GTI, Sportwagen infotainment system
software update
Tip:
Additional copies of the SD cards may be ordered from Volkswagen Technical Literature Ordering Center at
www.vw.techliterature.com.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 9 of 9
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.