A571400 2027353-
Service Bulletin Details
Public Details for: A571400 2027353-
Supersedes technical service bulletin group 57 number 11-52 dated august 17, 2011. The exterior door handle touch sensors (audi advanced key) are inoperative on one or several doors. The key blade can be used to lock or unlock the vehicle m
Models from 2010
2010 AUDI A4 |
2010 AUDI A5 |
2010 AUDI A5 CABRIOLET |
2010 AUDI Q5 |
Models from 2009
2009 AUDI A4 |
2009 AUDI A5 |
2009 AUDI Q5 |
Models from 2008
2008 AUDI A5 |
Technical Service Bulletin 57 Door handle touch sensors (Audi advanced key) inoperative 57 14 00 2027353/2 January 21, 2014. Supersedes Technical Service Bulletin Group 57 number 11-52 dated August 17, 2011 for reasons listed below. Model(s) Year VIN Range A4 2009 All A4 2010 A000001 - A169802 N000001 - N065315 A5 2008 - 2009 All A5 2010 000001 - 077701 A5 Cabriolet 2010 000001 - 024403 Q5 2009 All Q5 2010 000001 - 104008 Vehicle-Specific Equipment Audi advanced key Condition REVISION HISTORY Revision Date Purpose 2 - Revised header data (Added DTCs) Revised Service (Revised for clarity) Revised Required Parts and Tools (Parts supersession) 1 8/17/2011 Initial publication • The exterior door handle touch sensors (Audi advanced key) are inoperative on one or several doors. • The key blade can be used to lock or unlock the vehicle mechanically, and the key remote buttons can be used to lock or unlock the vehicle electronically. • One or more of the following DTCs may be stored in the access and start authorization control module, J393 (address word 05): • DTC 03285 (Left front exterior door handle touch sensor - short circuit to ground or incorrect signal) • DTC 03286 (Right front exterior door handle touch sensor - short circuit to ground or incorrect signal) • DTC 00192 (Left rear exterior door handle touch sensor - short circuit to ground or incorrect signal) • DTC 00192 (Right rear exterior door handle touch sensor - short circuit to ground or incorrect signal) © 2014 Audi of America, Inc. Page 1 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background Concept-related restrictions: • Audi advanced key functions can be disabled by interference from nearby transmitters (such as cell phones, wireless headphones, other vehicle keys, etc.) that are using the same frequency range, as no positive identification is possible. • If the customer attempts to lock the vehicle by touching the lock sensor on the outer side of the handle, but reaches into the door handle simultaneously (triggering the unlock sensor) the door will not lock (Figure 1). When lock and unlock signals are sent from the lock sensor and the unlock sensor at the same time, the unlock signal has a higher priority. Figure 1. Reaching into door handle while touching the lock sensor. • The Audi advanced key system needs a short response time for key identification. If the handle is grabbed then quickly pulled, the key may not yet be identified and the door may not unlock. • The door cannot be unlocked for a short period following the door being locked. This allows the customer time to pull the handle to check that the door has locked. • To reduce power consumption, the door handle touch sensors are deactivated when the vehicle has been parked for a few days. To reactivate the sensors, the customer must awaken the vehicle by pulling the handle twice to open the door. • If the vehicle battery is discharged, the energy management system gradually deactivates unnecessary convenience functions, which may include deactivation of Audi advanced key. System component issues: • The magnet under the cap of the door handle may not be installed. • The system may be intermittently inoperative after water (from heavy rain or car wash) has entered the door handle touch sensor rubber sleeve. • Incorrect touch sensors may be installed. Tip: If a DTC for any one of the door handle touch sensors is permanently stored into the access and start authorization control module, J393 (address word 05), the Audi advanced key feature will not work for all of the doors. © 2014 Audi of America, Inc. Page 2 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Production Solution Optimized door handle touch sensors. Service 1. Explain the concept-related restrictions to the customer. If the customer issue is not related to these concept-related restrictions, proceed to step 2. 2. Review measured value block 43 in the access and start authorization control module, J393 (address word 05). Check the second bit from the right of the affected door handle (Figure 2) and proceed with the appropriate section below. Figure 2. Second bit from the right in MVB 43. If the second bit from the right of the affected door handle is always 1: The handle must be checked for an installed magnet: 1. Pull the affected door handle open and check if the magnet is installed (indicated as “Position 8” in ETKA illustrations) (Figures 3, Figure 4, and Figure 5). 2. If the magnet is missing, install the magnet. Figure 3. Magnet location in ETKA illustration. © 2014 Audi of America, Inc. Page 3 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Figure 4. Door handle cap with an installed magnet. Figure 5. Location for magnet in door handle cap. © 2014 Audi of America, Inc. Page 4 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin If the second bit from the right of the affected door handle is not always 1: 1. Use Guided Fault Finding to check the wiring of each door handle for which a DTC is logged in the J393 control module. 2. If there are no problems with the wiring, check in Measured Value Block 43 the locking and unlocking function using Audi advanced key for every door handle. 3. If a door handle does not respond properly, remove the touch sensors (Figure 6) from the door handles to check the part number (Figure 7). During the removal make sure that the sensor is pried out using a screwdriver according to the repair manual. 4. Replace all door handle sensors with part number 8K0927753 or 8K0927753A. Part numbers 8K0927753B, 8K0927753C, 4G8927753 and 4G8927753A are optimized; do not replace them. Figure 6. Removal of touch sensor. Figure 7. Door handle touch sensor part number. © 2014 Audi of America, Inc. Page 5 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 5711, 5811 Damage Code: 0040 Labor Operations: Lock cylinder remove+reinstall (magnet) 5709 1900 20 TU Remove and install passenger magnet 5711 1999 20 TU Remove and install 2 front magnets 5711 2099 30 TU Remove and install magnet (rear) 5811 1999 20 TU Remove and install 2 magnets (rear) 5811 2099 30 TU Door handle remove+reinstall (sensor) 5711 1950 10 TU 2 Door handle remove+reinstall (sensors) 5711 2050 20 TU Door handle remove+reinstall (sensor) 5811 1900 20 TU 2 Door handle remove+reinstall (sensors) 5811 2000 30 TU GFF – Checking and clearing fault codes 0150 0000 Time stated on diagnostic protocol (Max 100 TU) Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Diagnostic Time: Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2027353/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. © 2014 Audi of America, Inc. Page 6 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Required Parts and Tools Part Number Part Description Quantity 4G8927753 Door handle touch sensor – from MY09 A4, A5, A5 Cabriolet, Q5 1 per door handle 4G8927753A Door handle touch sensor – MY08 A5 1 per door handle 8T0837343 Door handle magnet 1 per door handle Additional Information All parts and service references provided in this TSB (2027353) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2014 Audi of America, Inc. Page 7 of 7 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.