Campaign Circula

IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.
Emissions Service Action
Code: 24AM
Subject:
2008-2012 MY Audi S5 with 4.2L Engine & Manual Transmission
ECM Software
Problem Description
Some vehicles may experience random cylinder misfires
during cold start or warm up which could cause the
Malfunction Indicator Light (MIL) to come on. If the MIL is
on because of this issue, a vehicle will not pass an IM
(emissions) inspection.
Corrective Action
Install improved engine control module (ECM) software.
Affected Vehicles
U.S.A. and CANADA:
2008-2012 MY Audi S5
with 4.2L engine & manual transmission
Verify the open Campaigns/Actions screen in Elsa to determine if
the VIN# applies to this Campaign/Action
NOTE:
•
•
•
•
April 01, 2014
Requirements for Emissions Campaigns Having
Customer Notification (CALIFORNIA ONLY)
The California Air Resources Board and the Department
of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration
renewal. When campaign work is done you must
provide the owner with a signed “Vehicle Emission
Recall – Proof of Correction” certificate (RC
EMISCAVWAU). Certificates can be ordered at no cost
online via the Compliance Label Ordering portal at
www.accessaudi.com.
Campaign Completion Labeling Guidelines
Vehicles repaired under this action must be identified
with a campaign completion label (part number CAMP
010 000). Labels can be ordered at no cost online via
the Compliance Label Ordering portal at
www.accessaudi.com.
Elsa is the only valid campaign inquiry/verification source. Check
Elsa on the day the campaign work will be performed to verify
vehicle eligibility for the repair in order to receive claim payment
consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in Elsa, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
Elsa may also show additional open action(s); if so, inform your
customer - this work can be done while the vehicle is in for this
campaign.
Contact Warranty if you have any questions.
Inventory Vehicle Open Campaign/Action Report
(AIM)
On or about April 01, 2014, affected vehicles will be
listed on the Inventory Vehicle Open Campaign Action
report under My Dealership Reports (found on
www.accessaudi.com & AIM). A list will not be posted
for dealers who do not have any affected vehicles.
Parts Information and Allocation
No parts will be needed for this action; software update
only.
Owner Notification Mailing
On or about April 01, 2014, the customer mailing will
take place. A sample copy of the owner letter is
enclosed.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2014
24AM/L6 Page 1 of 8
Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from
the following chart. The Applicable Criteria ID is shown in Elsa. Claims will only be paid for vehicles that
show this campaign open in Elsa on the day of the repair. To help ensure prompt and proper payment, attach
the screen print to the repair order.
Saga Claim Entry Procedure
Check Elsa to determine if this campaign is open.
Service No.:
Damage Code:
24AM
0099
Parts Manufacturer
Removed part: Use vendor code 002
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Update ECM software.
Repair operation:
2470 23 99
40 T.U.
There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable
Service Number, Customer Information, Dealer Number and Date.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2014
24AM/L6 Page 2 of 8
Customer Letter Example (United States – 49 states)




This notice applies to your vehicle: 
Subject:
Emissions Service Action 24AM/L6
2008-2012 Model Year Audi S5 with 4.2L Engine & Manual Transmission
ECM Software Update
Dear Audi Owner,
As part of Audi’s ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our decision
to conduct an emissions service action on some 2008-2012 model year Audi S5 4.2L engine manual
transmission vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Some vehicles may experience random cylinder misfires during cold start or warm up
which could cause the Malfunction Indicator Light (MIL) to come on. If the MIL is on
because of this issue, your vehicle will not pass an IM (emissions) inspection.
What will we do?
Your authorized Audi dealer will update the engine control module (ECM) software in
your vehicle. This work will take less than an hour to complete and will be performed
for you free of charge. Please keep in mind that your dealer may need additional
time for the preparation of the repair, as well as to accommodate their daily workshop
schedule.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,”
“tuned,” or otherwise modified from original factory specifications
with aftermarket components and/or software, work needed to
repair, replace, or return the ECM to original factory specifications
is NOT covered under this action.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (24AM/L6)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
www.audiusa.com
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Quality & Technical Service
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2014
24AM/L6 Page 3 of 8
Customer Letter Example (United States – California)




This notice applies to your vehicle: 
Subject:
Emissions Service Action 24AM/L6
2008-2012 Model Year Audi S5 with 4.2L Engine & Manual Transmission
ECM Software Update
Dear Audi Owner,
As part of Audi’s ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our decision
to conduct an emissions service action on some 2008-2012 model year Audi S5 4.2L engine manual
transmission vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Some vehicles may experience random cylinder misfires during cold start or warm up
which could cause the Malfunction Indicator Light (MIL) to come on. If the MIL is on
because of this issue, your vehicle will not pass an IM (emissions) inspection.
What will we do?
Your authorized Audi dealer will update the engine control module (ECM) software in
your vehicle. This work will take less than an hour to complete and will be performed
for you free of charge. Please keep in mind that your dealer may need additional
time for the preparation of the repair, as well as to accommodate their daily workshop
schedule.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,” or
otherwise modified from original factory specifications with aftermarket
components and/or software, work needed to repair, replace, or return the
ECM to original factory specifications is NOT covered under this action.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as
soon as possible to schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you
have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner
Reply card and mail it to us so we can update our records.
Important information for California regulations require that this campaign be completed prior to the time you renew your
California Vehicle Owners vehicle registration. Therefore, please make sure that this campaign is completed prior to
the renewal of your vehicle registration, and that you furnish proof of completion to the
– California Regulations
Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order, including
a signed “Proof of Correction” certificate. You obtain this from your dealer after the campaign
has been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter, the
enclosed form explains how to request reimbursement. We would be pleased to review your
reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (24AM/L6)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
www.audiusa.com
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Quality & Technical Service
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2014
24AM/L6 Page 4 of 8
Customer Letter Example (CANADA)




This notice applies to your vehicle: 
Subject:
Emissions Service Action 24AM/L6
2008-2012 Model Year Audi S5 with 4.2L Engine & Manual Transmission
ECM Software Update
Dear Audi Owner,
As part of Audi’s ongoing commitment to our environment, and in cooperation with Environment Canada, we are
informing you of our decision to conduct an emissions service action on some 2008-2012 model year Audi S5
4.2L engine manual transmission vehicles. Our records show that you are the owner of a vehicle affected by this
action.
What is the issue?
Some vehicles may experience random cylinder misfires during cold start or warm up
which could cause the Malfunction Indicator Light (MIL) to come on. If the MIL is on
because of this issue, your vehicle will not pass an IM (emissions) inspection.
What will we do?
Your authorized Audi dealer will update the engine control module (ECM) software in
your vehicle. This work will take less than an hour to complete and will be performed
for you free of charge. Please keep in mind that your dealer may need additional
time for the preparation of the repair, as well as to accommodate their daily workshop
schedule.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,”
“tuned,” or otherwise modified from original factory specifications
with aftermarket components and/or software, work needed to
repair, replace, or return the ECM to original factory specifications
is NOT covered under this action.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi Canada
Attn: Customer Relations (24AM/L6)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-2834
www.audi.ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Quality & Technical Service
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2014
24AM/L6 Page 5 of 8
Campaign Work Procedure
24AM Emissions Service Action
If there are questions regarding the work procedure:
• U.S. dealers, contact Warranty
• Canadian dealers, open an ATA ticket using concern group “Compliance_Recall Assistance (C)”
Work Procedure
Tip: If Campaign Completion label is
present, no further work is required
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
Tip: On the date of repair, print this
screen and keep a copy with the
repair order
⇐ Ensure that the Status is “Open”

⇐ Note the Applicable Criteria ID
 for use in determining the
correct work to be done and
corresponding parts associated
Continue to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2014
24AM/L6 Page 6 of 8
Section B – SVM Update Instructions
Note: If the Bluetooth wireless VAS 5054A
transmitter head is used in
conjunction with a VAS tester, the
transmitter head MUST BE
connected with a USB cable to the
tester.
Warning: The Bluetooth function of the
scan tool MUST BE
PHYSICALLY SWITCHED OFF
prior to performing this update.

•
Open the hood
•
Attach an appropriate battery charger to
the vehicle battery.
•
Attach the scan tool to the vehicle.
•
From the home screen of the scan tool
select Flash.
•
Follow the on-screen prompts
•
Enter SVM code 24AMA001.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2014
24AM/L6 Page 7 of 8
•
When prompted on “How do you want to
perform the program?” select:
o
•
-2- Automatic sequence (Audi
Flashing)
Follow the on-screen prompts
Continue to Section C
Section C – Campaign Completion Label and
Parts Return/Disposal
Install Campaign Completion Label
• Open the hood.
•
Fill out and affix Campaign Completion
label, part number CAMP 010 000, next to
the vehicle emission control information
label
Tip: Ensure Campaign Completion label
does not cover any existing label(s)
• Close the hood.
Work Complete
California Only – Continue to Section D
Section D – CALIFORNIA ONLY Requirements
for Emissions Campaigns Having
Customer Notification
The California Air Resources Board and the
Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed
prior to vehicle registration renewal. When
campaign work is done you must provide the
owner with a signed “Vehicle Emission Recall
– Proof of Correction” certificate (RC
EMIS_CAL VW). Certificates can be ordered at
no cost can be ordered at no cost online via the
Compliance Label Ordering portal at
www.accessaudi.com.
Tip: Ensure owners are aware of the
importance of retaining the completed
certificate for their records. It should be
mailed to the California DMV only upon
request.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2014
24AM/L6 Page 8 of 8
Frequently Asked Questions (FAQ)
Emissions Service Action 24AM
SUMMARY
 Campaign Code: 24AM
 Affected Vehicles: 2008-2012 MY Audi S5 with 4.2L engine & manual transmission
Problem Description: Some vehicles may experience random cylinder misfires during cold start or warm up which could
cause the Malfunction Indicator Light (MIL) to come on. If the MIL is on because of this issue, a vehicle will not pass an IM
(emissions) inspection.
Corrective Action: Install improved engine control module (ECM) software.
California Dealers: When this repair is completed, you must provide the owner with a signed “Vehicle
Emission Recall – Proof of Correction” certificate (RC EMISCAVWAU). Additionally, you must affix a
Campaign Completion label to vehicle. See the campaign circular for additional information.
Is a loaner vehicle being covered under this action?
No. A loaner vehicle is not being covered under this action.
Is towing being covered under this action?
No. Towing is not covered under this action.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Audi Public Relations.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 1 of 1
24AM/L6