PDI - 2015 Q5-Q5

PERFECT DELIVERY INSPECTION (PDI)
2015
Q5/Q5 hybrid/SQ5/Q5 TDI
Client
Stock No.
Audi Delivery
Guidelines
Delivery Date
VIN
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
 Enroll customer in Audi connect Services
(http://MyAudiconnect.com)(if equipped and Audi connect
Request to Initiate Services and T-Mobile T&C are signed) (USA
ONLY)
 Deactivate the connection prompts for the online services (TEL
function button > Settings > Connections > Data Connection >
select Without request) (USA ONLY)
 Inspect exterior for damage, dings, dents and surface scratches
 Check interior for cleanliness, grease marks and damage.
Repair all defects prior to customer delivery
 Verify vehicle is equipped as specified and all accessories are
installed
 Check front/rear floor mats are locked in
Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priority Delivery Topics
Personalize Vehicle Settings
 Audio and Entertainment
System Controls
 Bluetooth: Connect customer’s Bluetooth phone and assist in copying and accessing
phonebook entries. Ensure connection will occur automatically upon re-entry if desired.
Refer to www.audi.com/bluetooth for compatible phone list. Click on appropriate country.
 HVAC (Heating, Ventilation,
Air Conditioning) Controls
 Adjust mirrors, seats, and steering column to customer preference
 Hands-Free Communications
 Assist with radio station presets
 Cruise Control and Operation
 Show how to connect iPod/MP3. Demonstrate AMI, SD cards and Aux-in jack (if equipped)
 Navigation System
Bluetooth Capability
Voice Controls
 Pair the customer’s phone with the vehicle
 Demonstrate voice commands, including navigation voice
controls and POI
 Demonstrate making a call via voice and steering wheel
commands
 Demonstrate how to answer, ignore and end calls
 Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
 Refer to www.audi.com/bluetooth for compatible phone list.
Click on appropriate country
 Demonstrate conference calling (enable in the MMI under
Telephone > Call Options menu)
Effective 4-14-2014-US
Version 1.0
 Demonstrate the voice command feature (i.e., accessing
“Help,” dialing a phone number, calling a contact, using the
steering wheel voice command button, etc.)
 Have the customer complete the speech training to allow the
Voice Recognition System to learn and adapt to the customer’s
voice (Main Menu > Setup MMI > Voice Recognition > Individual
Speech Training)
 Radio station, CD/DVD, or Jukebox
1 of 4
PERFECT DELIVERY INSPECTION (PDI)
2015 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Introduce MMI Navigation System
Media Overview
 Review the MMI controls and basic functionality (buttons:
function, on/off, arrow control, and back)
Radio (AM/FM/SAT)
 Input letters, numbers, symbols, add a space, delete a character
 Moving a map and adjusting the sound distribution
Audi connect (USA ONLY) (if equipped)
 Activate services prior to customer arrival and provide overview
of features
 Ensure customer has requested activation of Audi connect
• Explain the purpose of setting up a myAudi account at
my.audiusa.com/Audiconnect
• Explain trial period for Audi connect and how to extend service
• Explain Wi-Fi hotspot capabilities
Have the customer set up their Wi-Fi password Via TEL >
Settings > Wi-Fi Settings > Select “Password.” Ask the
customer to enter an easy way to remember the password of
at least 8 characters. Then Select “Apply settings” to save it
 Point out that the Audi connect Brochure (located in the glove
box) contains additional information for customer review after
delivery
 Show traffic reports (via your 4 year SiriusXM subscription), fuel
updates, weather information, and real-time news feeds
Navigation
 Show how to input an address and a POI as the destination
using the MMI and voice commands (use Online Destinations if
equipped with Audi connect)
 Show how to enter a stopover
 Demo how to “cancel” route guidance using voice commands
(“Cancel route guidance”) and the MMI (NAV > Destination >
Cancel)
 Show how to store a destination
 Show how to customize route “criteria” (e.g., avoid toll roads)
and “Settings” (e.g., 3D map and Map Orientation, and Google
Earth Mapping [with Audi connect services enabled])
 Show how to manipulate the map (zoom, scroll map area)
 Show how to repeat the last navigation announcement using
the iNav steering wheel button
 Show how to set the ambient lighting in the vehicle interior (if
equipped)
 Explain Tire Pressure Monitoring System and how to reset in
the MMI
 Show how to program preferred radio stations (press and hold
knob)
 Explain the scanning/tuning functions
 Walk the customer through the steps to program favorite radio
stations (press and hold knob). The customer should do this
with your guidance
 Show the customer the manual seek feature. Select the FM
Band > Functions. Turn control knob to Tuning/Channels and
press the knob.
 Explain the settings for the Bang & Olufsen® system (if
equipped)
 Explain to the customer that they have a 3 month free subscription to Sirius Satellite Radio and demonstrate how to get
to the satellite band. Show them the SiriusXM Satellite Radio
insert from the glove box, point out the station guide list, and
demonstrate presetting a station of their choice for them.
Audi Music Interface and CD/DVD Media
 Show the location of the AMI interface and standard iPod cable
 Explain the different available cable options for different media
(i.e. iPod, USB, Aux, etc)
 Explain CD/DVD loading/unloading
Jukebox – Hard drive
 Capacity (20 GB/up to 3,000 songs)
 Supported file extensions and formats per MMI manual
 Demonstrate importing and sorting from SD Card/Retail Audio
CD. See owner’s manual for supported file formats and
maximum bitrates
Video Capability (MMI3G+)
 Demonstrate Video Playback using the SD media, Jukebox,
& DVD media
 Explain acceptable video formats
Interior
 Demonstrate climate control functions and how to activate
heated seats and mirrors (if equipped)
 Demonstrate multifunction steering wheel functions (toggle,
scrolling, menu button)
 Explain wiper (front/rear)/washer system/rain sensor
 Demonstrate sunroof and sunshade operation (if equipped)
 Demonstrate how to adjust the seats and the seat memory
function (if equipped)
Effective 4-14-2014-US
Version 1.0
2 of 4
PERFECT DELIVERY INSPECTION (PDI)
2015 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Interior (continued)
Exterior (continued)
 Demonstrate glovebox function
 Show how to open fuel door – push / pull release (show AdBlue
fill – TDI only)
 Show Homelink® location and setup (if equipped)
 “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of
position”
 Trip computer/Driver info display: Explain toggle function via
“RESET” on stalk. Reset “Trip Comp 1 and 2” prior to delivery!
Explain Audi efficiency program
 Show how to set the clock, daylight savings time and time zone
manually
 Explain the misfuel inhibitor feature on the fuel tank (TDI only)
 Explain AdBlue and messages shown if AdBlue level is low or
empty (TDI only)
 Advise the customer to only use oil that meets Audi 502.00
standards
 Advise the customer that Audi recommends using Top Tier
Detergent Gasoline with a minimum octane rating of 91AKI
(95 RON)
 Point out thermo cup holder (if equipped)
 Review the Start-Stop-System information card with the
customer. Explain the system functionality (if equipped)
 Review the hybrid operation (if applicable). Explain the status
message “hybrid ready” in the IP cluster and needle in the
power meter that points to “READY” (Audi Q5 hybrid only)
 Explain EV mode function and limitations (Audi Q5 hybrid only)
 Show the energy flow display in the instrument cluster and
MMI display and the consumption display in the MMI (Audi Q5
hybrid only)
Owner’s Documents
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the USB launcher use
 ABS should insert their business card in the slots available next
to the USB launcher
 Explain the “text to phone” features for viewing tutorials on a
smart phone or at the Audi Technology website:
www.auditechnology.com
In Car Video Tutorials
 Owner’s Manual, MMI Manual and other manuals as equipped
 Show the customer how to view the In Car Video Tutorials.
Select the Car function button > Owner’s Man. control button
and follow the prompts.
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the
vehicle trunk to the inside cover of the Warranty
& Maintenance Booklet prior to delivery
 Point out these videos can also be viewed in the following ways:
• Via the USB launcher found in the “Quick Questions
& Answers Guide”
• Via www.auditechnology.com
• Via www.audiusa.com/help/video-tutorials
Exterior
 Demonstrate locking/unlocking vehicle with Standard Intelligent Key/Advanced Key (if equipped).and programming of keys
(2 master, 1 emergency, 1 valet)
 (If equipped with Keyless entry) Explain to the customer that
the vehicle is set from the factory to unlock only the door that
is approached. Show them in the MMI under vehicle settings,
where they can select their central locking preference and
adjust it to “all doors” if preferred.
 Demonstrate how to operate the power tailgate via the remote
control master key, driver’s door, and tailgate
 Demonstrate trunk lid functionality, including the height
adjustment. Adjust the height to customer preference
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 License/insurance/registration/title (if applicable)
 24-Hour Roadside Assistance information; ask customer to
program number in their phone
 Provide Audi Care Information
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law (USA ONLY)
Orientation Drive
 Explain when key fob is in ignition, start button is disabled.
To remove key fob from ignition/dashboard, push key once to
release and wait 0.5 seconds before removing the key from
ignition/dash
 Discuss that foot must be on brake when starting/stopping
 Show how to set electromechanical parking brake
Effective 4-14-2014-US
Version 1.0
3 of 4
PERFECT DELIVERY INSPECTION (PDI)
2015 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Orientation Drive (continued)
Orientation Drive (continued)
 Hybrid only: Demonstrate hybrid operation. Explain the
extended Electric Vehicle mode function and limitations
 Activate and demonstrate navigation system with real-time
traffic (if equipped)
 Explain Audi drive select and how to select/change modes (if
equipped)
 If equipped with front and rear park sensors, show the customer
how they can customize the volume through the MMI under
“Driver Assist>Parking Aid”.
 Demonstrate Audi parking system plus with rear view camera
(if equipped)
 Explain the purpose of Start-Stop (fuel economy/CO2)
 Demonstrate the engine Start-Stop-System (on applicable
models)
 Explain what happens during start-stop system transitions
(feels and sounds)
 Show how to enable and disable the start-stop system
 Set the Start-Stop function to the customer’s preference
 Demonstrate cruise control/ACC (if equipped)
End the orientation drive in the service write-up area
Service Introduction
 Tour service department and introduce to Service Manager and
Service Consultant
 Set up first service appointment
 Ask customer if you can program service department’s phone #
in their phone
 Explain Audi side assist functionality (if equipped): Point out
the side assist button on the driver’s side door. Show how to
adjust the side assist light brightness in the MMI.
Only works at speeds over 19 mph (30 km/h)
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 4-14-2014-US
Version 1.0
Date
4 of 4