Email - Counterf
Service Bulletin Details
Public Details for: Email - Counterf
On october 10, 2012, the national highway traffic safety administration released a press release regarding the potential for some vehicles to be at risk for containing counterfeit airbags if the airbags in the vehicle were replaced at inde
Models from 2007
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Models from 2006
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From: Sent: Subject: Audi Communications Wednesday, October 10, 2012 5:16 PM Audi of America dealership communications regarding counterfeit airbags issue Importance: High October 10, 2012 Read if Red DEALER PRIN GENERAL MGR From: Audi Communications SALES MGR CPO MGR SERVICE MGR Action Required: No PARTS MGR WARRANTY MGR F&I MGR Deadline: N/A Audi of America dealership communications regarding counterfeit airbags issue Situation On October 10, 2012, the National Highway Traffic Safety Administration released a press release regarding the potential for some vehicles to be at risk for containing counterfeit airbags if the airbags in the vehicle were replaced at independent repair shops that are not Audi dealerships or Audi certified. The Audi vehicles listed by NHTSA as at risk vehicles for the potential of containing counterfeit airbags if the airbags have been replaced are MY 2006-2009 A3, A4, A6, A8, Q5, and Q7 vehicles. If a Customer purchased their vehicle new, or if the vehicle is Certified pre-owned and a CARFAX report shows the airbag has never been replaced, there is no issue. Response Audi dealership and repair center partners should refer customers with additional questions to the Audi Customer Experience Center call line at 1-800-822-AUDI (2834). As a course of action for the Customer Experience Center if the consumer feels they may be at risk they should be urged to contact their insurer or the service provider that repaired their vehicle. # of ATTACHMENT(S): 0 Dealer personnel will receive this material via email by 10 a.m. EDT on Thursday, October 11. 1