A571278 2031413-

Technical Service Bulletin
57 Remote key memory not active
57 12 78 2031413/1, October 26, 2012.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6
2005-2011
All
NA
Q7
2007-2014
All
NA
Condition
Customer Complaint:
The seat memory does not work.
The MMI displays that the memory
function is not active (Figure 1. Screen capture is an English
translation and contents may not
exactly match vehicle in service.)
Figure 1. MMI message: “ Remote keyless entry
memory not active” .
Technical Background
The seat memory control unit can be deactivated due to voltage fluctuations in the vehicle’ s power system, or
from a large static discharge through the seat cover.
If the seat memory control unit is deactivated due to the above mentioned influences, the control unit cannot be
reactivated through any vehicle controls, vehicle keys, or through the normal GFF test plans. It can only be
reactivated with special test plans within the tester.
Production Solution
Not Applicable.
Page 1 of 3
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
Service
1. Start GFF, and then select Go to
>> Complaint Report
>>Technical product information
>> Body >> Function >> Remote
control key memory cannot be
activated (Figure 2.)
Figure 2. Special test plan activation procedure.
2. Follow the test plan to reactivate the seat memory control unit.
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
7293
Damage Code:
0040
Labor Operations:
Perform test plan to reactivate seat memory
7293 1999
30 TU
No Allowance
0 TU
control unit
Diagnostic Time:
GFF/guided functions
Technical diagnosis at dealer’ s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2031413/1
Page 2 of 3
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
Page 3 of 3
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.