A871234 2024644-
Service Bulletin Details
Public Details for: A871234 2024644-
Supersedes technical service bulletin group 87 number 12-31 dated september 5, 2012. Moisture in the driver or front passenger foot well. Due to a faulty and / or incorrectly installed condensation drain hose, condensation from the evapora
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Technical Service Bulletin 87 Moisture in driver or front passenger footwell 87 12 34 2024644/5 November 9, 2012. Supersedes Technical Service Bulletin Group 87 number 12-31 dated September 5, 2012 for reasons listed below. Model(s) Year A4 2009-2013 A5 2008 - 2013 A5 Cabriolet 2010 - 2013 Q5 2009 - 2013 VIN Range Vehicle-Specific Equipment All Not Applicable Condition REVISION HISTORY Revision Date Purpose 5 - Revised header data (added model years) Revised Technical Background and Service 4 9/5/2012 Revised header data 3 3/26/2012 Revised header data 2 3/31/2011 Revised Warranty 1 01/13/2011 Original publication Moisture in the driver or front passenger foot well. Technical Background Due to a faulty and / or incorrectly installed condensation drain hose, condensation from the evaporator could enter the front foot well areas through a gap between the body and the sealing surface of the drain hose. Page 1 of 6 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Production Solution Improved condensation drain hoses and improved installation process in production. Service 1. Expose both condensation drain hoses and inspect for incorrect installation, kinks or obstructions that could compromise proper removal of the condensation from the A/C system water drain. Refer to ElsaWeb >> Heating, Ventilation and Air Conditioning >> 87 Air Conditioning >> Removal and Installation >> Condensation Water Drain Hose. 2. Inspect both drain hoses to identify if they are incorrectly assembled. An incorrectly assembled condensation drain hose is one where the locating tab is pointing up as seen in Figure 1. The correct orientation for this locating tab should be pointing down. Figure 1. Incorrectly assembled drain hose, with locating tab pointing up. Page 2 of 6 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin When the snap ring is installed upside down, it allows condensation to leak out through a hole at the bottom of the snap ring (Figure 2). The water can then migrate into either of the front footwell carpeted areas. Figure 2. Hole in snap ring. 3. Should the snap ring have been incorrectly installed to the body of the vehicle, do not repair the condensation drain hose assembly. Replace the hose using the repair procedure in ElsaWeb >> Heating, Ventilation and Air Conditioning >> 87 Air Conditioning >> Removal and Installation >> Condensation Water Drain Hose. Improper installation at the factory may have damaged the snap feature (opposite the locating tab), thus creating a poor seal to the body. Service parts have been checked, but it is still possible to receive unchecked parts. Corrected parts will be marked in white on the locating tab. This tab must be pointing down (Figure 3). Figure 3. White mark on locating tab. Page 3 of 6 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 4. If the locating tab on the new part is in the wrong position (pointing up), then use a small set of needle nose pliers to gently pull the snap ring out of the rubber hose and align it in the correct position (pointing down). Dipping the end of the hose in soapy water may make the process easier. 5. Reinstall the snap ring in the correct position indicated by Figure 4. Figure 4. Snap ring installed in the correct position. 6. Connect the hose to the body before connecting it to the A/C system water drain. Insert the locating tab (bottom of the hose) into the body hole and press the top portion of the snap ring into place. There should be an audible click to indicate the hose has made a firm connection. 7. Inspect the seal by gently tugging on the hose to ensure it is completely seated. 8. Connect the top of the hose to the A/C system water drain. Ensure that when installed there is no kink or twist in the hose. If necessary, install a tie wrap at the A/C system water drain end of the hose if a more secure connection is required. 9. Repeat for the other side. Page 4 of 6 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 8791 Damage Code: 0050 Labor Operations: Remove and install 2 water drains 87 91 20 00 110 TU Snap ring adjustment 2 water drains 87 91 99 99 10 TU GFF No allowance 0 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Diagnostic Time: Technical diagnosis at dealer’ s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2024644/5 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part Number Part Description Quantity 8K0 260 113 C Water Drain Hose 2 Page 5 of 6 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Additional Information All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. Page 6 of 6 © 2012 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.