Customer Letter
Service Bulletin Details
Public Details for: Customer Letter
Customer letter - your 2015?16 tlx previously had the transmission replaced because of a leaking 9-speed automatic transmission fluid (atf) warmer. As the issue was under investigation when the transmission was replaced, your vehicle needs
Models from 2016
2016 ACURA TLX |
Models from 2015
2015 ACURA TLX |
November 2017 VEHICLE IDENTIFICATION NUMBER ► This notice applies to your vehicle: Product Update: TLX 9-Speed Transmission Warmer (Transmission Previously Replaced for Transmission Warmer Leaking) Dear Your 2015–16 TLX previously had the transmission replaced because of a leaking 9-speed automatic transmission fluid (ATF) warmer. As the issue was under investigation when the transmission was replaced, your vehicle needs further action before it is completely repaired. What will Acura do? Contact any authorized Acura dealer for an appointment to have your vehicle repaired. The radiator and all of the rubber coolant hoses and O-rings will be replaced. This work will be done for FREE. Please plan to leave your vehicle at the dealer for at least a day to allow them flexibility in scheduling. Additionally, there is a chance the engine was damaged because of the leaking ATF warmer. The dealer will diagnose the vehicle, which may result in the replacement of the engine. This work will be done for FREE. Lessor Information Please forward a copy of this notice to the lessee. What to do if you feel this notice is in error Our records show that you are the current owner or lessee of a 2015–16 TLX involved in this product update. If this is not the case, or the name/address information is not correct, please fill out and return the enclosed, postage-paid Information Change Card. We will then update our records. If you have questions. If you have any questions about this notice, or need assistance with locating an Acura dealer, please call the American Honda Customer Support & Campaign Center at 1-888-234-2138. U.S. clients can also locate a dealer online at www.myAcura.com. Clients in U.S. territories, please contact your local dealer/distributor. We apologize for any inconvenience this campaign may cause you. Sincerely, American Honda Motor Co., Inc. FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #17-012 ,, KG5