NTB17-111

Classification:
EL17-032
Reference:
Date:
NTB17-111
October 24, 2017
2018 ROGUE; NEXT GENERATION NISSANCONNECT
OVER THE AIR UPDATE FEATURE
APPLIED VEHICLES:
2018 Rogue (T32)
SERVICE INFORMATION
The next generation NissanConnect now has the ability to update its system’s software
through a Wi-Fi connection.
These updates can now be applied by the customer, using their home Wi-Fi network,
without the vehicle having to return to the dealer. Updates allow the customer to take
advantage of:


New features as they become available
Continuous quality and performance improvements
In some cases the customer may not have access to a secured WiFi network and will need
to return to the dealer to perform any available updates.
The Service Procedure in this bulletin contains the instructions to perform updates via a
Wi-Fi connection.
IMPORTANT:

To update the software by Wi-Fi the vehicle must be within range and connected
to a secure Wi-Fi network.

A password protected Wi-Fi network with WPA2 security is required to secure the
update download.
WARNING: During the update process, the vehicle should be kept in a well-ventilated
area to avoid the exposure to Carbon Monoxide. Do not breathe exhaust gases; they
contain colorless and odorless carbon monoxide. Carbon Monoxide is dangerous. It can
cause unconsciousness or death.
NOTE: When diagnosing a NissanConnect issue, always confirm that the latest
available software is installed in the AV unit before starting a diagnosis.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
Wi-Fi Connection
1. Push the MENU hard button.
Figure 1
2. Select Connections.
Figure 2
3. Select the Wi-Fi tab to display the
available networks within range of the
vehicle.
4. Select the network to which you wish to
connect.
NOTE: Figure 3 is only an example and
uses “My network” in place of dealer
network name.
Figure 3
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5. Enter the network Passphrase
(password) for the selected network and
then select OK to connect to the chosen
network.
NOTE: Figure 4 is an example only and
uses “MyPASSPHRASE” in place of
dealer password.
Figure 4

Once the connection has been
established, the connection status
will display “Connected” under the
selected network (Figure 5).
Connection
status

Connection details can be accessed
by selecting the “ i ” information
icon.

The vehicle will automatically
connect to the selected network once
it is in range.
Information
icon
Figure 5
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Update System Software by Wi-Fi
6. Start the engine.
7. Push the Menu button.
Figure 6
8. Select the Info icon for info menu.
Figure 7
9. Select System Information to access
the vehicle update menu.
Figure 8
10. Select Software Update to access
Software Update menu.
Figure 9
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11. Select Start Software Update to begin
software update.
Figure 10
12. Select Check for an Update.

The vehicle will connect to the server
and check for software updates.
NOTE: This can take up to a minute to
complete.
Figure 11
13. If an update is available, proceed to step
16 on page 7.
14. If currently installed software is up to
date, a corresponding notification will be
displayed as shown in Figure 12.
15. Select OK to back out of the software
update, and then delete the Wi-Fi
network as follows:
Figure 12
a. Push MENU hard button.
Figure 13
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b. Select Connections from the HOME
screen.
NOTE: Connections can also be
selected from the Settings Menu.
Figure 14
c. Select the Wi-Fi tab to display the
available networks (Connections)
within range of the vehicle.
Figure 15
d. Select the “ i “ information icon for
the network you connected to.
Information
icon
Figure 16
e. Select Delete.
f. Turn engine OFF; no further action is
needed.
Delete
connection
Figure 17
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16. Select Download to begin the download
process.

The update will begin automatically
and the screen in Figure 19 will be
displayed once the download is
complete.
Figure 18
NOTE:

If the update download process is
interrupted, it will continue once
the connection to the server is reestablished.
17. Upon the completion of the software
update, a message will be displayed to
turn the vehicle OFF and then restart the
vehicle.
Figure 19
a. Select OK.
b. Turn the engine OFF and then open
and close the driver's door.

Confirm that all other doors are
also closed.
c. Wait five (5) minutes.
NOTE: The engine does not need to be
running for the next steps.
Figure 20
d. Turn the vehicle ON and wait for the
Nissan logo to appear.

If the Nissan logo does not
appear (this might take up to 30
seconds), start over from Step
17b.
e. After the Nissan logo appears, wait
about one (1) minute.

f.
The message “The software
update was successfully
completed” will be displayed.
Figure 21
Select OK.
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18. Delete the Wi-Fi network as follows:
a. Push MENU hard button.
Figure 22
b. Select Connections from the HOME
screen.
NOTE: Connections can also be
selected from the Settings Menu.
Figure 23
c. Select the Wi-Fi tab to display the
available networks (Connections)
within range of the vehicle.
My network
Figure 24
d. Select the “ i “information icon on
the network drive that was connected
to.
Information
icon
Figure 25
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e. Select Delete.
Delete
connection
Figure 26
19. Turn the vehicle OFF.
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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
Perform Update System Software
OP CODE
RX5VAA
10/10
SYM
ZE
DIA
32
FRT
0.3
NTB17-111