ZH1_Toyota POL17

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Warranty Policy Bulletin
No.:
POL17-06
Date: 09/15/2017
Page:
1 of 4
REVISED 10/18/2017
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZH1):
WARRANTY EXTENSION FOR TORQUE CONVERTER
SHUDDER ON CERTAIN 2013–2015 MY RAV4 VEHICLES
Background
Toyota has received reports of customer concerns in which the vehicle may
exhibit a brief intermittent shudder during torque converter flex lock up. This
shudder may be observed while driving under light throttle conditions between
approximately 25-50 mph.
Applicability
The Torque Converter is covered by Toyota’s New Vehicle Limited Warranty* for
5 years or 60,000 miles (whichever occurs first). However, Toyota is announcing
a Warranty Enhancement Program to cover repairs related to a brief intermittent
shudder during torque converter flex lock up.
Primary Coverage offers the Warranty Enhancement until April 30, 2018, with
no mileage limitation.
After the Primary Coverage period ends, the Secondary Coverage is applicable
for eight (8) years from the date-of-first use, or 150,000 miles, whichever
occurs first.
Verify VIN applicability for this Warranty Enhancement by checking TIS
(Technical Information System) before completing any repairs.
Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this
policy may result in a claim debit.
*This Warranty Enhancement Program is subject to all of the terms and
conditions set forth in the Toyota New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism, or
repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited
Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17,
“What Is Not Covered by the Toyota New Vehicle Limited Warranty”.
Toyota Warranty Policy Bulletin
POL17-06
09/15/17
REVISED 10/18/2017
2 of 4
Applicability (Continued)
Covered Vehicles
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this warranty enhancement by checking TIS before completing
any repairs.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently
hold at least one of the following certification levels:
 Expert Drivetrain Technician
 Master Technician
 Master Diagnostic Technician (MDT)
Claims for repairs that were performed by non-qualified technicians are subject
to debit.
Claim Submission
Claim Type: Repair Program
Opcode
Applicable
Model
OFP
AHGA4D
2WD
32000-73011,
32000-06050
AHGA4E
AWD
32000-73011,
32000-06050
AHGA4F
2WD
32000-73011,
32000-06050
AHGA4G
AWD
32000-73011,
32000-06050
Description
Labor Time
6.4 hr./vehicle
Replace the torque
converter assembly
7.0 hr./vehicle
Replace the torque
converter assembly
+
Reprogram the engine
ECU
6.7 hr./vehicle
7.3 hr./vehicle
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-06
09/15/17
REVISED 10/18/2017
3 of 4
Sublet
The cost of the AT fluid (5.3L per vehicle) will be reimbursed under sublet type
‘FL’ at a max of $51.03.
Rental
The rental car cost will be reimbursed for the rental period of maximum 2 days at
rental rate of maximum $35/day.
When submitting claims with rental, use “RT” sublet type and “LNM” as the
sublet reason code.
A rental invoice MUST be attached to all rental claims. These claims may be
subject to debit if rental invoice is not attached.
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Part Number
Description
Quantity
32000-73011,
32000-06050 (Previous),
04004-48106 (New)
Converter Assy Kit, Torque
1
00289-ATFWS
ATF WS
5.4 U.S. qts
(5.1 liters)
90521-78004 (2WD)
90521-75002 (AWD)
Ring, Hole Snap
(for Drive Shaft Bearing Bracket)
2
90119-10461
Bolt
(for Drive Shaft Bearing Bracket Setting No.1)
2
90080-17238
Nut (for Front Axle Shaft)
2
90468-14016
Clip
1
17451-0D150
Gasket, Exhaust Pipe, No. 1
1
90917-A6002
(TMMC Vehicles Only)
Gasket, Exhaust Pipe
1
90917-06078
(Shokki Vehicles Only)
Gasket, Exhaust Pipe, No. 2
1
00451-00001-LBL
Authorized Modification Labels
1
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Warranty Policy Bulletin
POL17-06
09/15/17
REVISED 10/18/2017
4 of 4
Technical Instructions (Repair Procedures)
For Rav4, technical instructions can be found in T-SB-0023-15. Please refer to
TIS for additional information.
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.