ZH2_Region Lette

INTEROFFICE MEMORANDUM
Original Publication Date: October 30, 2017
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Bob Waltz
Group Vice-President, Product Quality and Service Support
Subject:
Customer Support Program ZH2
Certain 2005 – 2011 Model Year Tacoma
Coverage for Propeller Shaft Universal Joints
Specific information for Region support is provided below.
Condition
Toyota has received a number of reports regarding Propeller Shaft Universal Joints on certain 2005 – 2011 model
year Tacoma vehicles. In these reports, customers have indicated that there is a drivetrain vibration and/or drivetrain
noise. If the vehicle continues to be driven with the aforementioned condition, there is risk of severe damage to the
propeller shaft.
Although the Propeller Shaft Universal Joints are covered by Toyota’s Powertrain Limited Warranty for 5 years or
60,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is now
providing coverage for repairs related to this condition.
The following information is provided to inform you and your staff of the program notification schedule and your degree
of involvement.
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on October 30, 2017.
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2017 Toyota Motor North America