A961364 2029384-

Technical Service Bulletin
96 Garage door opener intermittently loses programming
96 13 64 2029384/2 June 20, 2013. Supersedes Technical Service Bulletin Group 96 number 12-32 dated April
27, 2012 for reasons listed below.
Model(s)
Year
Q7
2009-2013
C6 A6
2009-2011
C7 A6/A7
2011-2013
D4 A8
2011-2013
TT
2007-2013
R8
2007-2013
A4
2009-2013
A5 & CAB
2008-2013
Q5
2009-2013
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Condition (clarified complaint)
Revised Production Solution (updated to reflect current solution)
Revised Service (added service steps; added images)
Revised Warranty (added warranty table)
Revised Required Parts and Tools (added parts table)
1
04/27/2012
Initial publication
• The customer is able to program one or more of the Homelink buttons using their garage door remote, but after
a few days or weeks, one or more of the programmed Homelink buttons no longer function.
• The LED on the Homelink button that is no longer functioning now flashes slowly, indicating that no
programming is stored.
• The customer’s transmitter operates at 295Mhz.
© 2013 Audi of America, Inc.
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Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
• No DTCs are stored in any control units.
• At the workshop, the Homelink system can be programmed to the workshop garage door successfully. No
trouble is found.
Technical Background
The garage door opener control module, J530, was designed with an operational frequency range in which the
295Mhz frequency works correctly during the initial programming of the system. Over time, the transmitting
frequency can drift out of range (especially in warmer climates), causing the system to lose its programming.
Production Solution
Optimized design and introduced into series production.
Service
Identify the operating frequency of the remote
1. Identify the operating frequency of the original remote that the customer used to program the Homelink system.
The operating frequency can be identified in a number of ways:
• Model number (Figure 1 and Figure 2)
Figure 1. Sentex Transmitter (back view) with model
number KR295, where “295” denotes the operational
frequency.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Figure 2. Stingray Transmitter (back view) with model
number 295SEPC1K, where “295” denotes the
operational frequency.
• FCC ID (Figure 3)
Figure 3. FCC ID is listed as “SU7295SEPC1K”, where
“295” indicates the transmitting frequency.
• Circuit board component identification (Figure 4)
Figure 4. Circuit board component with stamped
frequency of “315”, indicating the transmitting
frequency. This unit is not affected by this condition
because it operates at 315Mhz.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
2. If the transmitting frequency is found to be 295Mhz, the garage door opener control module needs to be
replaced. Proceed to “Replace the garage door opener control module”, below.
If the transmitting frequency is not found to be 295Mhz, this TSB does not apply. Continue analysis on the
issue.
Replace the garage door opener control module
1. Ensure that the Parts Manager uses the ETKA FI Search to find the correct part number, as there are multiple
service parts numbers available. The required service part number may vary based on vehicle build date, and it
may be different than the original part number taken from the vehicle.
2. Confirm that the new service part has the appropriate
TGS level (Figure 5):
• If the vehicle requires part number 8K0907410C,
the improved part will have a TGS level of 06S or
higher.
• If the vehicle requires part number 4G0907410A,
the improved part will have a TGS level of 03S or
higher.
• If the TGS level is lower than expected, reorder the
part. If an older part is sent again, contact the
Technical Assistance Center.
Figure 5. Locating the TGS level on the part label. This
example shows part number 8K0907410C, with TGS
level 06S.
3. Replace the garage door opener control module, J530, using the instructions in ElsaWeb: Repair
Manual>>Electrical System>>Electrical Equipment>>96 Interior Lights, Switches>>Removal and
Installation>>Roof Trim Lamps and Switches>>Garage Door Opener Control Module –J530-.
4. Program the customer’s remote to the Homelink system by using the instructions in the owner’s manual.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
9679
Damage Code:
0040
Labor Operation:
For All Models:
ECM Homelink garage
opener remove+reinstall
9679 1950
XX TU (See ElsaWeb)
6329 1900
XX TU (See ElsaWeb)
Program Homelink
system
9679 9999
10 TU
GFF
0150 0000
Time stated on diagnostic
protocol (Max 30 TU)
Road test prior to service
procedure
No allowance
0 TU
Road test after service
procedure
No allowance
0 TU
And, only if applicable:
Front bumper cover
remove+reinstall
And:
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2029384/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
4G0907410A
Control unit for radio controlled garage door opener
As needed (See ETKA)
8K0907410C
Control unit for radio controlled garage door opener
As needed (See ETKA)
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.