A911387 2024683-
Service Bulletin Details
Public Details for: A911387 2024683-
Supersedes technical service bulletin group 91 number 10-68 dated october 26, 2010. The mmi control knob joystick is loose or has fallen off. Only vehicles with navigation and without mmi touch are affected.
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Technical Service Bulletin 91 MMI 3G/3G+ Navigation Joystick Fallen Off or Loose 91 13 87 2024683/2 June 19, 2013. Supersedes Technical Service Bulletin Group 91 number 10-68 dated October 26, 2010 for reasons listed below. Model(s) Year VIN Range A4 / S4 2010 - 2015 All A5 / S5 / RS5 2010 - 2015 All A5 / S5 / RS5 Cabriolet 2010 - 2015 All A6 / S6 2010 - 2011 All Audi Q5 / Audi SQ5 2009 - 2015 All Audi Q7 2010 - 2015 All Vehicle-Specific Equipment MMI 3G/3G+ with Navigation (without touch) Condition REVISION HISTORY Revision Date Purpose 2 - Revised header data (added model years) 1 10/26/2010 Initial publication • The MMI control knob joystick is loose or has fallen off (Figure 1). • Only vehicles with navigation and without MMI touch are affected (PR # 7T6). Figure 1. Control knob with missing joystick. Technical Background Not applicable. © 2013 Audi of America, Inc. Page 1 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Production Solution Not applicable. Service Tip: Do not replace the MMI control panel (E380). With this control panel type, only the small joystick can be replaced separately; the knob itself cannot be removed. 1. Obtain repair kit 8K0998068. The kit contains three pieces: gloss finish joystick, matte finish joystick, and rubber boot (Figure 2). Figure 2. Contents of the 8K0998068 repair kit. 2. Install the rubber boot (Figure 3). Figure 3. Control knob with rubber boot. © 2013 Audi of America, Inc. Page 2 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 3. Install the appropriate joystick (Figure 4). Figure 4. Control knob with joystick installed. Warranty Joysticks damaged due to outside influence are not covered by any Audi warranty. Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9195 Damage Code: 0010 Labor Operations: Replace MMI control knob joystick 9195 1999 15 TU Diagnostic Time: GFF No allowance 0 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2024683/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part Number Part Description Quantity 8K0998068 Repair kit for MMI control knob with joystick 1 © 2013 Audi of America, Inc. Page 3 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Additional Information All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2013 Audi of America, Inc. Page 4 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.