A961354 2033313-

Technical Service Bulletin
96 ACC function restriction warning message (DTC 3263 or VAS03263)
96 13 54 2033313/1 March 15, 2013.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4/S4/allroad
2013
000001-999999
Adaptive Cruise Control
A5/S5/RS 5
2013
000001-999999
Adaptive Cruise Control
CAB
2013
000001-999999
Adaptive Cruise Control
Audi Q5
2013
000001-999999
Adaptive Cruise Control
Condition
• Adaptive Cruise Control (ACC) does not work.
• The message "ACC no sensor vision" appears in the cluster.
• One of the following DTCs are logged in the distance regulation control module, J428 (13):
• VAS PC: DTC 3263 (Function restriction)
• ODIS: DTC VAG03263 (Function restriction)
Tip: The DTC description in the diagnostic log may be blank when using VAS PC depending on the Audi
Brand version being used.
Technical Background
Adaptive Cruise Control (ACC) is deactivated when the radar sensor does not see any objects for an extended
period of time (varies based on environmental conditions). The most common cause for this type of deactivation is
that the field of vision of the radar sensor is blocked. Any of the following conditions could cause the ACC to switch
off:
• Leaves, snow, strong water spray, or dirt in the field of vision of the radar sensor. This is mainly related to poor
weather conditions. The ACC can be switched off even in dry weather conditions if the radar sensor is covered
by salt or dirt.
• The radar sensor can be pulled out of its plastic mounting clips in a minor collision which produces no visible
external damage. This type of impact may distort the sensor viewing angle enough to create a limited view
condition.
• When the vehicle is driven through a long tunnel, the reflection off the walls to the radar can lead to ACC
deactivation.
© 2013 Audi of America, Inc.
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
No change.
Service
• An ACC shutdown because of dirt is unavoidable and should not be claimed under warranty. Clean the sensor
and the system will be reactivated.
• Minor collisions with no visible exterior damage can damage the plastic mounting clips. Use the available repair
kit with new clips (see ETKA) and recalibrate the ACC system. Repairs due to outside influence cannot be
claimed under warranty.
• If the ACC system is deactivated during a drive in a long tunnel, then the system is performing as
designed. Please explain to the customer this condition and ensure the customer understands the system is
operating as designed.
Avoid any unnecessary replacement of the radar sensor.
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
9163
Damage Code:
0018
Diagnostic Time:
GFF
0150 0000
Time stated on
diagnostic
protocol (MAX 50
TU)
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB # 2033313/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
© 2013 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.