A571385 2017082-

Technical Service Bulletin
57 Remote control key inoperative
57 13 85 2017082/12 March 4, 2013. Supersedes Technical Service Bulletin Group 57 number 13-82 dated
February 5, 2013 for reasons listed below.
Model(s)
Year
Q5
2009 – 2015
R8
2008 – 2015
A6
2000 – 2015
A8
2000 – 2015
Q7
2007 – 2015
A4
2000 – 2015
A3
2005 – 2015
TT
2000 – 2015
allroad
2000 – 2005
A5
2008 – 2015
A5 Cab
2010 – 2015
A7
2012 – 2015
© 2013 Audi of America, Inc.
VIN Range
Vehicle-Specific Equipment
All
Not applicable
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Condition
REVISION HISTORY
Revision
Date
Purpose
12
-
Republished to correct Elsa display error
11
2/5/2013
Revised header data (Added A6 (4G) and model year
2015 for all vehicles)
Revised Service (clarified model codes)
10
8/22/2011
Revised header data (Added model year 2012 – 2014)
Revised Service
9
2/8/2010
Revised header data (Added model year 2011)
Revised Service
8
11/9/2009
Revised header data (Added models)
7
6/15/2009
Revised header data (Added Q5)
6
3/30/2009
Revised header data
5
12/9/2008
Revised Title to include Repair Group
Central locking via remote control does not work either sporadically or permanently. The locks can still be
operated manually.
Technical Background
• Missing synchronization between the remote control key and vehicle because the battery has been
disconnected or the battery of the remote control has been replaced.
• If other senders operate in the same frequency range (mobile phones, TV stations, wireless headphones, baby
monitors, other vehicle remote controls, etc.), the remote control key may have been temporarily switched off
because a clear identification of the remote control key is not possible. This is necessary to prevent an
unintentional unlocking of the vehicle by other unrelated senders.
Production Solution
Not applicable.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
1. Perform the synchronization between each remote control key and the vehicle according to
the following instructions.
A4 (8D, 8E, 8H) 2000 - 2008:
a.
Open the vehicle mechanically with the key.
b.
Press the unlock button of the remote control key.
c.
Insert the key into the ignition lock and switch on the ignition.
d.
Switch the ignition off again and remove the key.
e.
Press the unlock button or the locking button of the remote control key.
f.
Model year 2002 or later: If the synchronization procedure was not successful, adapt
the remote control key(s) to the comfort system central control module, J393 (46),
using the VAS Scan Tool. Follow test plan J393-central control module for comfort
system, adapting remote control key via adaptation (channel 21). Sometimes
following the “erase all memory positions first” test plan produces better results.
R8, TT, TTR, A3 (8P and 8V), A6 (4B):
a.
Press one of the buttons of the remote control key.
b.
Lock or unlock the vehicle once mechanically with the key.
c.
Press one of the buttons of the remote control key again.
d.
The complete process must not take longer than 30 seconds.
e.
Up to and including model year 2009, if the synchronization procedure was not
successful, adapt the remote control key(s) to the comfort system central control
module, J393 (46), using the VAS Scan Tool. Follow test plan J393-central control
module for comfort system, adapting remote control key(s). Sometimes following the
“erase all memory positions first” test plan produces better results.
From model year 2010, if the synchronization procedure was not successful, adapt the
remote control key(s) to the BCM2 vehicle electrical system control unit, J519 (09),
using the VAS Scan Tool. Follow test plan J519-Vehicle electrical system control
module, adapting remote control key(s). Sometimes following the “erase all memory
positions first” test plan produces better results.
© 2013 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
A4 (8K) 2009 – 2015, A5 (8T) 2008 – 2015, A5 Cabriolet (8F) 2010 – 2015, Audi Q5 (8R)
2009 – 2015, A8 (4H) 2011 – 2015, A6 and A7 (4G) 2012 – 2015:
a.
Press a button on the remote key within the range of the vehicle.
b.
If necessary open the vehicle with the emergency key on the door lock.
c.
Switch the ignition on and off.
A6 (4F), A8 (4E), Audi Q7:
a.
Open the vehicle mechanically with the key.
b.
Insert the key into the ignition lock and switch on the ignition.
c.
Switch the ignition off again.
2. If the synchronization does not help, check the battery of the remote control. The battery
voltage must be 3.0 V or above.
3. If the battery voltage is below 3.0 V, replace the battery and perform the synchronization
again.
4. Check whether there are any interfering senders nearby.
5. Check whether there are any interfering senders in the vehicle.
6. If interference was responsible for the condition, explain the technical background to the
customer.
7. If the synchronization procedure was not successful, adapt the remote control key(s) to the
comfort system central control module, J393 (46), using the VAS Scan Tool. Follow test
plan J393-central control module for comfort system, adapting remote control key via
adaptation (channel 21). Sometimes following the “erase all memory positions first” test
plan produces better results.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.