AWA-13-01

Warranty Policies and Procedures Bulletin
Number: AWA-13-01
Date: Feb 27, 2013
Audi Warranty
Subject: Applicable to Engine Codes CATA, CBEA, CNRB: 2009MY
and forward TDI® Clean Diesel Vehicles Using Biodiesel Blended
Fuels: Registered in the state of Illinois only
This document modifies the
Audi Warranty Policies and
Procedures Manual.
Dealers: US, Puerto Rico Dealers
This Warranty Bulletin is applicable to certain 2009MY and forward Audi TDI® Clean Diesel Engine vehicles (with
Engine Codes CATA, CBEA, or CNRB) registered in the State of Illinois only.
Review the Audi Care Communication (included in this bulletin) for more details of the Illinois biodiesel topic.
Warranty Coverage Verification!
Biodiesel blends up to B20 may be used in the Illinois-registered TDI® Clean Diesel vehicles.
Due to Illinois state tax incentives for biofuels, biodiesel blends of B5 or less may not be available in
Illinois. Audi will continue to honor the terms and conditions of the Audi Limited Warranties that came with
these vehicles.
Claim Coding for Audi Care:
To substantiate that an Illinois-registered 2009MY and forward Audi TDI® Clean Diesel engine vehicle (with engine
code CATA, CBEA, or CNRB) is eligible for interim oil change coverage under Audi Care, attach a copy of the
Illinois vehicle registration to the repair order.
Audi Care Plus
Audi Care
Plan
Mileage
Claim Code
Service Number
5,000-15,000
S10
0311
15,000-25,000
S10
0321
25,000-35,000
S10
0330
35,000-45,000
S10
0344
45,000-55,000
S10
0351
55,000-65,000
S10
0360
65,000-75,000
S10
0370
Labor Op
Labor
Parts
03050085
80 TU
Oil
Oil Filter
Included with this Bulletin are the following documents:
1. Audi Care Communication
2. FAQ relative to subject
3. Customer letter sent by Audi of America
Page 1 of 1
©2013 Audi of America
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Special Bulletin
15k–45k and 55k–75k
Vehicle Service Plans
Illinois TDI® Clean Diesel customers with
Audi Care are eligible for extra oil changes
at no charge (engine codes CATA, CBEA,
and CNRB).
• Due to Illinois state tax incentives for biofuels, biodiesel blends of B5 (5%)
or less may not be available in Illinois.
• Using biodiesel blends up to B20 in Audi TDI® powered vehicles (especially
those that regularly do a lot of short-distance or stop-and-go driving) may
require additional oil changes.
• Vehicles covered by Audi Care or Audi Care Plus will receive these oil changes
at no charge, and AoA will reimburse Audi Dealers for providing them.
•Only TDI® Clean Diesel engine vehicles registered in Illinois and covered by
Audi Care Plans are eligible for these additional no-cost oil changes.
• Eligible customers are being notified via first-class mail by AoA.
• There is no set schedule for the additional oil changes. Eligible customers
are being advised to check oil frequently when using biodiesel blends up to
B20. If they notice a marked increase in the oil level, they are advised to
take their vehicle to an Audi Dealer for an oil change.
• Illinois-registered vehicles covered by this bulletin must be serviced by any
Audi Dealer in the U.S. that receives such a request.
Audi will continue to honor the terms and conditions of Audi Limited
Warranties that came with these vehicles. Please refer to Warranty Policies
& Procedures Bulletin AWA 13-01 for additional information.
© 2013 Audi of America, Inc. “Audi,” “Truth in Engineering”
and the four rings logo are registered trademarks of AUDI AG.
TDI
Frequently Asked Questions (FAQ)
Using Biodiesel Blend Fuels in 2009-2013 Model Year Audi TDI® Clean Diesel Vehicles
Registered in the State of Illinois
Why are only customers with 2009-2013 model year Audi TDI® Clean Diesel engine vehicles registered in the State
of Illinois receiving this information?
2009-2013 model year Audi TDI® Clean Diesel engine vehicles were originally designed to run on “ULSD” – Ultra Low
Sulfur Diesel No. 2 – fuel that complies with ASTM D-975 specifications and permits up to a maximum blend of 5%
biodiesel (B5).
Due to Illinois state tax incentives for biofuels, biodiesel blends of B5 or less may not be available in Illinois. We want to
assure our customers with 2009-2013 model year Audi TDI® Clean Diesel engine vehicles registered in Illinois that, even
though Illinois state tax incentives for biofuels limit their diesel fuel choices, we will continue to honor the terms and
conditions of the Audi Limited Warranties that came with their vehicle.
What is biodiesel fuel?
Biodiesel is a domestically produced, clean-burning and renewable partial substitute for conventional (petroleum) diesel
fuel.
How does biodiesel differ from ULSD diesel fuel?
Biodiesel can attract water and also deteriorate with age. Small amounts of biodiesel can get into the engine oil, but unlike
petroleum diesel, it does not evaporate over time. This can cause the oil level in the engine to rise and affect the quality of
the oil.
When a customer uses biodiesel blends in their Illinois-registered TDI® Clean Diesel engine vehicle, what do they
need to remember?
•
Routinely check the engine oil level. A good time to do this is when you refuel, especially if you regularly do a
lot of short distance or stop-and-go driving. This will help you see if the engine oil level is getting higher. (A
rising oil level beyond the maximum indicator means an oil change is needed due to the dilution of the oil in
the system; a potential characteristic of biodiesel use.) See your Owner’s Manual for additional information on
checking the engine oil level in your vehicle.
•
If you ever notice that the engine oil level has risen or is above the maximum indicator, contact your authorized
Audi dealer or Audi Customer Experience to schedule an oil change – regardless of the time or mileage that
has elapsed since you last had an oil change performed.
•
Continue to follow the oil change intervals found in the maintenance booklet that came with your vehicle, and
use only engine oil that expressly complies with Audi quality standard VW 507 00.
•
Refuel only at trusted, commercial fueling stations that are located near main highways. These stations are
more likely to have “fresh” biodiesel fuels that have not aged significantly.
•
When your vehicle will be in storage (or not driven) for several weeks or months, please completely fill the fuel
tank. If possible, fill the tank with Ultra Low Sulfur Diesel fuel (ASTM D975 standard Grade No. 2 D S15).
A customer with a subject vehicle registered in the State of Illinois concludes that their vehicle needs an oil
change because they believe that the oil level in their vehicle is getting higher due to biodiesel fuel use. Will the
oil change be covered under Audi Care even if the vehicle has not yet reached the official oil change interval (as
per the maintenance booklet)?
This situation may arise in very rare cases. Customers with subject vehicles inquiring on such cases should be advised that
yes, the additional oil change can be performed at no cost, as long as the vehicle is within the time/mileage parameters of
Audi Care.
FAQ AUDIBioD.IL
02/2013
Audi of America, Inc.
Audi of America, Inc.
3800 Hamlin Rd.
Auburn Hills, MI 48326
www.audiusa.com




Vehicle Identification Number (VIN): 
Subject: 2009-2013 Model Year Audi TDI® Clean Diesel Vehicles Registered in Illinois
Using Biodiesel Blend Fuels
Dear Audi TDI Clean Diesel Owner,
As a valued Audi customer, your satisfaction is our utmost priority. Because we support the
development and use of renewable fuels (such as biodiesel fuel blends) we are writing to customers
who have Audi TDI® Clean Diesel engine vehicles registered in the State of Illinois in order to share
some important information about using biodiesel fuel blends in these vehicles.
What is biodiesel?
Biodiesel is a domestically produced, clean-burning and renewable
partial substitute for conventional (petroleum) diesel fuel.
Why is it important for
me to know about
biodiesel fuel blends?
Your vehicle was originally designed to run on “ULSD” - Ultra Low Sulfur
Diesel No. 2 – fuel that complies with ASTM D-975 specifications and
permits up to a maximum blend of 5% biodiesel (B5).
Due to Illinois state tax incentives for biofuels, biodiesel blends of B5 or
less may not be available in Illinois. However, we want to assure you that
Audi will continue to honor the terms and conditions of the Audi Limited
Warranties that came with your vehicle.
Biodiesel blends (up to B20) may be used in your Illinois-registered TDI®
Clean Diesel vehicle; however please be aware that biodiesel has
characteristics that are different from other kinds of fuel, especially
petroleum-based fuels.
How does biodiesel
differ from ULSD
diesel fuel?
Biodiesel can attract water and also deteriorate with age. Small amounts
of biodiesel can get into the engine oil, but unlike petroleum diesel, it
does not evaporate over time. This can cause the oil level in the engine
to rise and can affect the quality of the oil.
AUDI BioDIL
When I use biodiesel
blends in my Illinoisregistered Audi TDI®
Clean Diesel vehicle,
what should I
remember?
Can we assist you
further?
•
Routinely check the engine oil level. A good time to do this is when
you refuel, especially if you regularly do a lot of short distance or
stop-and-go driving. This will help you see if the engine oil level is
getting higher. (A rising oil level beyond the maximum indicator
means an oil change is needed due to the dilution of the oil in the
system; a potential characteristic of biodiesel use.) See your
Owner’s Manual for additional information on checking the engine oil
level in your vehicle.
•
If you ever notice that the engine oil level has risen or is above the
maximum indicator, contact your authorized Audi dealer or Audi
Customer Experience to schedule an oil change – regardless of the
time or mileage that has elapsed since you last had an oil change
performed.
•
Continue to follow the oil change intervals found in the maintenance
booklet that came with your vehicle, and use only engine oil that
expressly complies with Audi quality standard VW 507 00.
•
Refuel only at trusted, commercial fueling stations that are located
near main highways. These stations are more likely to have “fresh”
biodiesel fuels that have not aged significantly.
•
When your vehicle will be in storage (or not driven) for several
weeks or months, please completely fill the fuel tank. If possible, fill
the tank with Ultra Low Sulfur Diesel fuel (ASTM D975 standard
Grade No. 2 D S15).
If you have additional questions about your Illinois-registered TDI®
Clean Diesel vehicle, please call or write to us at:
Audi of America, Inc.
Attn: Customer Experience
3800 Hamlin Road, Auburn Hills, MI 48326
1-866-892-AUDI (2834)
Please keep this letter with your Warranty booklet for future reference, and deliver it to any new
owner, along with the owner’s manual.
We hope you are enjoying the exceptional performance and fuel economy of your TDI® Clean
Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for your continued
loyalty!
Sincerely,
Audi Product Quality & Technical Service