6-368USA2

UPDATE PRIOR TO SALE H046: INCONTROL©
TOUCH PRO™ UPDATE
25-OCT-17
NO.: 6-368USA
(ISSUE 2)
SEC.: GENERAL
SERVICE BULLETIN
MKT.: USA
INFORMATION
CHANGES ARE HIGHLIGHTED IN BLUE
DESCRIPTION OF ISSUE
In response to customer feedback on the performance of the InControl© Touch Pro™ system, Jaguar Land Rover
has developed a software update designed to enhance the robustness of the following features and functions on a
limited number of vehicles within the listed Affected Vehicle Range:
-
System unable to read Compact Discs (CD) and/or Digital Versatile Discs (DVD), with an error message
may be displayed on the Touchscreen.
Touchscreen does not refresh.
Touchscreen fails to reboot after recently being turned OFF.
CD folder names are titled incorrectly as random numbers and the audio track identification numbers are
displayed in the incorrect order.
Media Player - when ripping CDs to the Solid State Drive (SSD), the files are stored and playback is in the
order that they are ripped in and not sequential by track ID.
No sound while operating the Global Navigation Satellite System (GNSS) with the Touchscreen.
Voice - poor performance.
Internet - no response.
This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any
vehicle already in use may continue to be driven and any repair instructions deemed necessary will be
communicated through a separate Field Action or Technical Bulletin.
AFFECTED VEHICLE RANGE
NOTE: Changes are limited to the removal of F-TYPE (X152) vehicles from the Affected Vehicle Range. FTYPE is being temporarily suspended from this program until further notice.
NOTE: not applicable to vehicles with Rear Seat Entertainment (RSE).
F-PACE (X761; with InControl© Touch Pro™)
Model Year: ............... 2018
VIN: ................................ 099558-099607; 899128-899997; 240011-onwards
XE (X760; with InControl© Touch Pro™)
Model Year: ............... 2018
VIN: ................................ P16870-onwards
XF (X260; with InControl© Touch Pro™)
Model Year: ............... 2018
VIN: ................................ Y53235-onwards
Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of 24 October 2017).
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
SERVICE PROGRAM / REWORK ACTION
Retailers will update the InControl© Touch Pro™ software to the latest level (phase 3.0). There will be no charge to
owners for this action under this program.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin UPS7917-1bNAS, Update Prior to Sale: InControl Touch Pro Update, for detailed repair
instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 22 September 2018
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
H046
B
H046
C
DESCRIPTION
SRO
TIME
(HOURS)
PARTS /
SUNDRY CODE*
QTY. /
VALUE*
InControl Touch Pro - Software Update Phase 2.5 To Phase 3.0
87.01.50
2.50
-
-
InControl Touch Pro - Software Update Phase 2.5 To Phase 3.0
87.01.50
2.50
-
-
-
-
Drive in/drive out
10.10.10
0.20
Normal Warranty policies and procedures apply.
CUSTOMER COMMUNICATION
Should this Program mean that you are unable to deliver an affected vehicle to a customer at an agreed handover
date, please advise the customer of the following:
‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality, complete
with the very latest hardware and software. Our vehicles are continually evolving, with our Engineering and
Design teams constantly looking for new and innovative ways to further enhance and develop our vehicles.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle, and have
instructed us to complete this action prior to handing the vehicle over to you. Jaguar Land Rover apologize
that this upgrade may delay the delivery of your new vehicle but are committed to ensuring customers
benefit from the very latest technology to ensure your ownership experience is the best one possible.’
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle; this is
at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the launch of any
Update Prior to Sale program.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to
offer goodwill to customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be
specifically for a customer whose vehicle delivery has been delayed due to this specific activity to acknowledge
the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first instance for
help and support.