V961402 2028844
Service Bulletin Details
Public Details for: V961402 2028844
Technical bulletin (rear cargo lamp loose or falls out when closing rear lift gate): rear cargo lower lift gate trim panel cargo light opening is too large. Rear cargo light fasteners weak and do not hold light in place. The product sol
Models from 2012
2012 VOLKSWAGEN ROUTAN |
Models from 2011
2011 VOLKSWAGEN ROUTAN |
Models from 2010
2010 VOLKSWAGEN ROUTAN |
Models from 2009
2009 VOLKSWAGEN ROUTAN |
Technical Bulletin Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To Routan 2009-2012 All All All All Condition 96 14 02 May 5, 2014 2028844 Supersedes Technical Bulletin V961401 dated May 2, 2014 to add cargo light and trim panel inspection/replacement procedure, revise warranty statement and revise warranty service number. Rear Cargo Lamp Loose or Falls Out when Closing Rear Lift Gate Technical Background Rear cargo lower lift gate trim panel cargo light opening is too large. Rear cargo light fasteners weak and do not hold light in place. Production Solution th New lower lift gate trim panel introduced with reduced light opening specification. July 9 2011 th Improved cargo light fastener tab introduced May 17 2013. Page 1 of 5 © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Service Step 1: MY 2009-2012 Routan (Vehicles built before 5/17/2013) • Inspect the rear cargo light. • Using a trim removal wedge remove the rear cargo light and inspect for reinforced rib on fastener tabs. • If the rib is missing on the reinforcement replace the rear cargo light with new part number in figure 2. Original cargo light through MY 2012 will have no reinforced rib. (Figure 1) Figure 1 MY2013 introduced rib reinforcement with part number 7B0947105C. (Figure 2) Figure 2 Page 2 of 5 © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Step 2: Only MY 2011 Routan (Vehicles built before 7/09/2011) • Inspect the lower lift gate trim panel opening. Note: When inspecting or replacing the lower trim panel (my 2011 only), the labor for removing/installing the cargo light is included. • Remove the lower lift gate trim panel. • Measure the trim panel lower fastener holes distance between the outside edges as shown in Figure 3. Is the distance greater than 115.7mm (+/- 1.5mm). Yes: Replace the trim panel with part number 7B0867605D. (Always check ETKA for the latest part number and color code.) No: Reinstall the trim panel. Figure 3 Page 3 of 5 © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Warranty Note: When inspecting or replacing the lower trim panel (MY2011 only), the labor for removing/installing the cargo light is included. Only one labor operation allowed for this procedure. None of the labor operations should be combined. All Routan pre and post road test, StarMOBILE and wiTECH time units are included in the labor operation. Therefore, no road test time units will appear in the designated area within the warranty table. To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and 1) Procedures Manual Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To Routan 2009-2012 All All All All SAGA Coding Claim Type: Use applicable Claim Type Damage HST Damage Location (Depends on Service No.) CWM2028844 Use applicable when indicated in ElsaWeb (L/R) Service Number: Code 7092 0018 Parts Manufacturer Routan 3) Labor Operation : Inspect or Replace Lower Lift Gate Trim Panel 1) USM 2) 70925599 = 30 TU (Steps 1 and 2 performed MY 2011 Only) 3) Labor Operation : Inspect or Replace Lift Gate 96401999= 20 TU Cargo Light (Only Step 1 performed MY 2009,2010 and 2012 Only) Causal Part: 7B0947105C Diagnostic Time GFF Time expenditure 01500000 = 00 TU 4) NO Page 4 of 5 © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Road Test 01210002 = 00 TU NO 01210004 = 00 TU Technical Diagnosis 01320000 = 00 TU NO Claim Comment: Input “As per Technical Bulletin 2028844” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policy Procedures Manual. Required Parts and Tools Part Description Part No: Quantity Lower lift gate trim panel 7B0867605D + color code 1 Rear Cargo Light 7B0947105C 1 Tool Description Tool No: Trim Removal Wedge 3409 Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 5 of 5 © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.