PDI - 2014 Q5 Ch

PERFECT DELIVERY INSPECTION (PDI)
2014
Q5/Q5 hybrid/SQ5/Q5 TDI
Client
VIN
Audi Delivery
Guidelines
Delivery Date
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
FF     Enroll customer in Audi connect Services (T-Mobile site)(if equipped and Audi connect
Request to Initiate Services and T-Mobile T&C are signed)
FF     Deactivate the connection prompts for the online services (TEL function button > Settings >
Connections > Data Connection > select Always)
FF     Inspect exterior for damage, dings, dents and surface scratches
FF     Check interior for cleanliness, grease marks and damage. Repair all defects prior to customer delivery
FF     Verify vehicle is equipped as specified and all accessories are installed
FF     Check front/rear floor mats are locked in
Customer Priority Topics
1.____________________________________________________________________________________________________________________________________________________________
2.____________________________________________________________________________________________________________________________________________________________
3.____________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today?_______________________________________
Priority Delivery Topics
Personalize Vehicle Settings
FF     Audio and Entertainment
System Controls
FF     Bluetooth: Connect customer’s Bluetooth phone and assist in copying and accessing
phonebook entries. Ensure connection will occur automatically upon re-entry if desired.
Refer to www.audiusa.com/bluetooth for compatible phone list
FF     HVAC (Heating, Ventilation,
Air Conditioning) Controls
FF     Adjust mirrors, seats, and steering column to customer preference
FF     Hands-Free Communications
FF     Assist with radio station presets
FF     Cruise Control and Operation
FF     Show how to connect iPod/MP3. Demonstrate AMI, SD cards and Aux-in jack (if equipped)
FF     Navigation System
Bluetooth Capability
FF     Pair the customer’s phone with the vehicle
FF     Demonstrate making a call via Voice and Steering Wheel commands
FF     Demonstrate how to answer, ignore and end calls
FF     Conference calling (enable in the MMI under Telephone function button >
Setting button > Call Options)
FF     Dialing from directories/phonebook (received, missed, dialed calls)
FF     Refer to www.audiusa.com/bluetooth for compatible phone list
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Delivery Guidelines
Client
VIN
Delivery Date
Voice Controls
FF     Demonstrate voice commands, including navigation voice controls and POI
FF     Demonstrate the voice command feature (i.e., accessing “Help,” dialing a phone number, calling
a contact, using the steering wheel voice command button, etc.)
FF     Have the customer complete the speech training to allow the Voice Recognition System to learn and adapt
to the customer’s voice (Main Menu > Setup MMI > Voice Recognition > Individual Speech Training)
FF     Radio station, CD/DVD, or Jukebox
Introduce MMI Navigation System
FF     Review the MMI controls and basic functionality (buttons: function, on/off, arrow
control and back)
FF     MMI touch control panel with integrated handwriting recognition (if equipped)
FF     Input letters, numbers, symbols, add a space, delete a character
FF     Moving a map and adjusting the sound distribution
FF     Saving/selecting a radio station
FF     Scroll through album covers (avail. if music is downloaded onto MMI hard drive)
FF     Use the DVD main menu
FF     Demo Audio Sources: Show how to connect iPod via AMI, MP3/SD cards, Bluetooth
audio player. Explain the jukebox functionality
FF     Explain CD and DVD loading/unloading
Audi connect (if equipped)
FF      Ensure customer has requested activation of Audi connect
FF      Provide overview of features (activate services before customer arrival)
FF      Point out that the Audi connect Brochure (located in the glove box) contains additional
information for customer review after delivery
FF      Explain trial period for Audi connect and how to extend service
FF      Show traffic reports, fuel updates, weather information and real-time news feeds
FF      Explain Wi-Fi hotspot capabilities
FF     Have the customer set up their Wi-Fi password via Telephone > Settings > Connections >
Wireless Network Settings > Select “password.” Ask the customer to enter an easy way to
remember the password. Then select “apply settings” to save it
FF      Explain the purpose of setting up a myAudi account at my.audiusa.com/Audiconnect
Navigation
FF     Show how to input an address and a POI as the destination using the MMI and
voice commands (use Online Destinations if equipped with Audi connect)
FF     Show how to enter a stopover
FF     Demo how to “cancel” route guidance using voice commands (“Cancel route guidance”)
and the MMI (NAV > Destination > Cancel)
FF     Show how to store a destination
FF     Show how to customize route “criteria” (e.g., avoid toll roads) and “Settings” (e.g., 3D map
and Map Orientation, and Google Earth Mapping [with Audi connect services enabled])
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Delivery Guidelines
Client
VIN
Delivery Date
Navigation (continued)
FF     Show how to manipulate the map (zoom, scroll map area)
FF     Show how to repeat the last navigation announcement using the iNav steering wheel button
FF     Show how to access TMC reports via Sirius and traffic reports via Audi connect
FF     Show how to set the ambient lighting in the vehicle interior (if equipped)
FF     Explain TPMS and how to reset in the MMI
FF     Explain the settings for the Bang & Olufsen® system (if equipped)
Media Overview
Radio (AM/FM/SAT)
FF     Show how to program preferred radio stations (press and hold knob). Up to 6 presets
available on the MMI touch control panel (if equipped)
FF     Explain the scanning/tuning functions
FF     Walk the customer through the steps to program favorite radio stations (press and hold knob).
The customer should do this with your guidance
FF     Show the customer the manual seek feature. Select the FM Band > Functions. Turn control knob
to Tuning/Channels and press the knob
Cover Art
FF     Not available on iPod (available if using “R” cable)
FF     Flash SD media
FF     Jukebox (Cover Flow available to flip through album covers)
Jukebox–Hard drive
FF     Capacity (20 GB/up to 3,000 songs)
FF     Supported file extensions and formats per MMI manual
FF     Demonstrate importing and sorting
Interior
FF     Climate control functions
FF     Multifunction steering wheel
FF     Explain Star (*) button on the steering wheel (if equipped) – If in the Preset Station List, press
the * button to cycle through presets. If in Station List, press * button to cycle through station list
FF     Wiper (front/rear)/washer system/rain sensor
FF     Sunroof and sunshade operation (if equipped)
FF     Demonstrate how to activate folding heated mirrors (if equipped)
FF     Demonstrate how to activate heated/ventilated seats (if equipped)
FF     Demonstrate how to adjust the seats and the seat memory function (if equipped)
FF     Demonstrate glovebox function
FF     Homelink® location and setup (if equipped)
FF     “Passenger Side Airbag Off” light: Illuminates if no occupant in passenger seat or if
occupant is “out of position”
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Delivery Guidelines
Client
VIN
Delivery Date
FF     Interior (continued)
FF     Trip computer/Driver info display: Explain toggle function via “RESET” on stalk.
Reset “Trip Comp 1 and 2” prior to delivery! Explain Audi efficiency program
FF     Explain Tire Pressure Monitoring System and how to reset
FF     Show how to set the clock, daylight savings time and time zone manually
FF     Point out thermo cup holder (if equipped)
FF     Review the Start-Stop-System information card with the customer. Explain the system
functionality (if equipped)
FF     Review the hybrid operation (if applicable). Explain the status message “hybrid ready” in
the IP cluster and needle in the power meter that points to “READY” (Audi Q5 hybrid only)
FF     Explain EV mode function and limitations (Audi Q5 hybrid only)
FF     Show the energy flow display in the instrument cluster and MMI display and the
consumption display in the MMI (Audi Q5 hybrid only)
Exterior
FF     Demonstrate how to operate the power tailgate via the remote control master key, driver’s door,
and tailgate
FF     Show how to open fuel door – push / pull release (show AdBlue fill – TDI only)
FF     Explain the misfuel inhibitor feature on the fuel tank (TDI only)
FF     Explain AdBlue and messages shown if AdBlue level is low or empty (TDI only)
Owner’s Documents
FF      License/insurance/registration/title (if applicable)
FF      Warranty & Maintenance Booklet (stamp to confirm PDI was completed)
Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the
Warranty & Maintenance Booklet prior to delivery
FF     24-Hour Roadside Assistance information – ask customer to program number in their phone
FF     Owner’s Manual, MMI Manual and other manuals as equipped
FF     Take the Quick Start Guide from the glove box, open it, and demonstrate how to use it with the customer
FF     Tire Warranty Booklet: Explain coverage from tire manufacturer
FF     All keys (2 master, 1 emergency, 1 valet) – walk customer through programming
FF     Provide Audi Care Information
FF     Lemon Law Rights Booklet or Lemon Law Notice as required by law
FF     Only use oil that meets Audi 502.00 standards
FF     Advise the customer that Audi recommends using Top Tier Detergent Gasoline with a
minimum octane rating of 91AKI (95 RON)
FF     Review the recommended maintenance schedule. Explain the importance of getting the
Warranty & Maintenance Booklet stamped for each maintenance performed
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Delivery Guidelines
Client
VIN
Delivery Date
Orientation Drive
FF     Standard Intelligent Key/Advanced Key (if equipped)
FF     Discuss that foot must be on brake when starting/stopping
FF     Explain when key fob is in ignition, start button is disabled. To remove key fob from
ignition/dashboard, push key once to release and wait 0.5 seconds before removing the
key from ignition/dash
FF     Hybrid only: Demonstrate hybrid operation. Explain the extended Electric Vehicle mode
function and limitations
FF     Explain that the car will shut down automatically when the following rules are fulfilled:
When the car was driven faster than 1.86 mph before
• the driver’s door is opened
• the seat belt is unbuckled
• when the driver does not hit the brake pedal
• when the vehicle is in the stop position
FF     Activate and demonstrate navigation system with real-time traffic (if equipped)
FF     Explain Audi drive select and how to select/change modes (if equipped)
FF     Demonstrate Audi parking system plus with rear view camera (if equipped)
FF     Demonstrate the engine Start-Stop-System (if equipped)
FF     Demonstrate cruise control/ACC (if equipped)
FF     Explain Audi side assist functionality (if equipped): Point out the side assist button on
the driver’s side door. Show how to adjust the side assist light brightness in the MMI.
Only works at speeds over 19 mph (30 km/h)
FF     Show how to set electromechanical parking brake
End the orientation drive in the service write-up area
Service Introduction
FF     Tour service department and introduce to Service Manager and Service Consultant
FF     Set up first service appointment
FF     Ask customer if you can program service department’s phone # in their phone
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PERFECT DELIVERY INSPECTION (PDI)
2014
Q5/Q5 hybrid/SQ5/Q5 TDI
Client
VIN
Audi Vehicle
Condition Report
Delivery Date
Initial PDI Vehicle Inspection
Complete the following checks within 2 business days (48 hours) of receiving a vehicle
FF     Remove full body cover (if installed) following TSB 2009967. Check for transportation damage.
Note: This is a two-person task
FF     Verify all keys are included (2 master, 1 emergency, 1 valet)
FF     Verify all wiper blades are enclosed in the trunk (in case transport wipers are installed)
FF     Inspect painted surfaces/molding/glass
(If any defects [scratches/dings/dents/body damage] are found, contact your supervisor
to arrange for immediate repair)
FF     Inspect body for paint defects and damage
FF     Set tires to maximum recommended tire pressures listed on the B-pillar doorjamb, and
store tire pressure values in Car/System menu
FF     Perform the A1-Auxiliary battery test for new batteries in GFF-Service work. Select option 2,
the battery test for new batteries as part of the pre-delivery inspection and act according to
the test results (ok, charge, replace). Ensure diagnosis log is uploaded to the GFF paperless
server by selecting “ok” when tester wants to send the current generated diagnosis protocol online
(Note: Do not use Guided Functions. The diagnosis log will not be uploaded to GFF paperless)
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PERFECT DELIVERY INSPECTION (PDI)
2014
Q5/Q5 hybrid/SQ5/Q5 TDI
Client
VIN
Audi Technician
Report
Delivery Date
All items must be completed prior to customer delivery by an Audi technician
(for Audi Q5 hybrid, only “Hybrid Aware” techs are able to PDI the hybrid)
**Refer to the Service Work area of GFF for the PDI function tests
**Audi recommends using an Audi approved battery charger to prevent excessive battery discharge during inspection
Open Campaigns/Updates
FF     Check ElsaWeb for open campaigns and updates. Perform if applicable
Battery Inspection
FF     Check battery clamps for tightness. Tighten if required. For the Q5 hybrid, check the auxiliary
battery behind the panel on the driver’s side of the luggage compartment
FF     Perform the A1-Auxiliary battery test for new batteries in GFF-Service work. Select option 2,
the battery test for new batteries as part of the pre-delivery inspection and act according to
the test results (ok, charge, replace). Ensure diagnosis log is uploaded to the GFF paperless
server by selecting “ok” when tester wants to send the current generated diagnosis protocol online
(Note: Do not use Guided Functions. The diagnosis log will not be uploaded to GFF paperless)
Transport Mode Deactivation, DTC check, set service reminder
FF     Deactivate vehicle transport mode (via Service Work)
FF     Run GFF and when prompted run SVM a specified/actual comparison
FF     Set service reminder (via Service Work-17-PDI, counter reset, etc.)
FF     Set Adaptation Channel (via Service Work: SF-Activating/Deactivating storage of music)
Under the Hood Fluid Check and Inspection
FF     Check all fluid levels and top off if necessary
FF     Check engine oil level via the MMI – fill oil to the max level when the vehicle is at operating temperature
Trunk Inspection
FF     Install wheel bolt cover removal tool from PDI kit and wheel lock key (if applicable) into
trunk tool kit behind spare tire. Please note that in the hybrid it is located on the luggage
floor on the right side
FF     Verify operation of luggage cover
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Technician Report
Client
VIN
Delivery Date
Exterior
FF     Test windshield washers (front and rear) for aim and function
FF     Turn on headlights and test headlamp washers (if equipped)
FF     Test exterior lighting functions
FF     Install the rubber strips to the top of the base carrier bars (do not install the carrier bars
on the vehicle unless customer has requested). Repackage the bars into the box if they are
not being installed on the vehicle
FF     Retrieve the paper with the torque wrench key code from the base carrier bar box. Insert
the paper with the key code into the owner’s literature wallet. Record torque wrench key code
in the VDF to ensure it’s documented in the event the paper with the code is misplaced
FF     Check key functionality, including seat memory (if equipped); verify vehicle starts and runs
with the start/stop button; verify all doors lock/unlock with remote and advanced key,
including all door handle sensors with the advanced key (if equipped)
FF     Verify door seals are not loose (visual inspection only)
Interior
FF     Check operation of all switches: Locks, windows, seat adjustment, seat heating (if equipped)
and child safety features
FF     Calibrate rear view mirror compass to proper zone and check self-dimming
function/lighting (if equipped)
FF     Verify operation of all interior lights
FF     Mirrors: Inspect folding, adjustments, RH tilt in reverse, and memory (if equipped)
FF     Inspect operation of lighter, aux. outlet under armrest, and rear outlet and cargo area
(if equipped)
FF     Verify operation of all front and rear seat belts and latches
FF     Check horn operation
FF     Check sunroof and sunshade operation (open/close/vent/deflector at edge)
FF     Passenger side airbag: Verify operation of Passenger Occupant Detection System
FF     Start-Stop-System info (if applicable): Verify the velum sticker is on the start/stop button. Remove the
Start-Stop-System information card from the car kit and place it in the glove box with the owner’s manuals.
Additional supply can be ordered via the Brand Store on AccessAudi
Radio
FF     Verify operation of CD player
FF     Verify operation of AMI or aux. input (if equipped)
FF     SD card slot: Insert SD card and test function
FF     Verify HD Radio is turned “off” in Radio/Settings Menu
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Technician Report
Client
VIN
Delivery Date
Audi MMI/Navigation
FF     Verify and set Language and Measurement Units in Setup Menu
FF     Set Time source setting to “GPS” and set Auto daylight savings time to “on.” Change time
zone appropriate to the dealer location
FF     Navigation (if equipped): Set dealership location (for following back to dealership during road test)
FF     Set the “Music volume while parking” to 6 lines (accessed via MMI rear view camera display:
Settings > Music volume while parking)(applies to vehicles with park assist or rear view camera)
FF     Voice Activation (if equipped): Press the “Talk” button and verify several Commands
Audi connect (if equipped)
FF     Verify Audi connect Information Packet is present, including Audi brochure, T-Mobile brochure,
customer SIM card, T-Mobile Terms & Conditions (T&C)(if applicable)
FF     Connect the dealer demo SIM card to the vehicle and make sure the system fully connects to
2G or 3G (2G or 3G symbol with Box surrounding it)(only applies if in a T-Mobile service area)
FF     Enable Google Earth in the navigation settings and verify the white Google Logo appears
next to the 2G or 3G symbol
FF     Ensure the wireless network is turned on (Telephone function button > Settings Ctrl button >
Connection > Wireless network connection > select “On”)
FF     Check Wi-Fi hotspot functionality is enabled and verify the SSID is set to “AUDIXXXX,”
where XXXX = last four digits of VIN
On-Hoist Inspection
FF     Check underside of vehicle for fluid leaks and loose components
FF     Check steering, boots, brake system, hoses, tires and wheels for damage
FF     Remove transport suspension blocks (if installed)
FF     Inspect wheel bolts for proper torque using torque wrench
FF     Install wheel bolt covers and center caps as supplied
Road Test
FF     Check for squeaks, rattles and wind noise
FF     Verify operation of Audi parking system plus with rear view camera (if equipped)
FF     Verify engine performance and acceleration
FF     EV button: Push the EV button at a speed below 65 mph and check for lights on EV button and
instrument cluster. EV mode may or may not activate based on current operational criteria as
described in the owner’s manual
FF     Check MMI and instrument cluster for proper operation mode indication (green lights while
EV or electrical drive, orange while combustion engine active, etc.)
FF     Check for state of charging increasing while braking within recuperation range (see power meter for details)
FF     Verify transmission operation, including shift paddles (if equipped)
FF     Check steering/tire alignment
FF     Test drive vehicle applying brakes several times (at least 4 times) at 20 mph (32 km/h) to clean
brake rotors. Check for abnormal noise/vibration/pulsation
FF     Parking brake: Apply and verify hold and release
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Audi Technician Report
Client
VIN
Delivery Date
Road Test (continued)
FF     Verify quality of radio reception in AM/FM/SAT bands
FF     Verify cruise control/ACC (if equipped) functions
FF     Verify Audi side assist functionality (if equipped)
FF     Climate control: Check all functions and ensure proper A/C cooling
FF     Seat heating/ventilation (if equipped): Inspect for proper operation
FF     Navigation function (if equipped): Activate NAV and follow directions back to dealership
Post-Road Test Inspection
FF     Interrogate fault memory using the Scan Tool and print Diagnostic Log
FF     Record final mileage on checklist and sign checklist
FF     Ensure the yellow tire pressure tag is installed on steering wheel
Showroom Display/Inventory Storage/Demo Vehicle
FF     Install showroom charger to ensure battery remains charged at all times
FF     Apply Inventory Maintenance Sticker
FF     Install permanent wiper blades (if for showroom display or demo use)
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PERFECT DELIVERY INSPECTION (PDI)
2014
Q5/Q5 hybrid/SQ5/Q5 TDI
Client
VIN
Audi Vehicle
Detail Report
Delivery Date
Warning: Do NOT use accessories (radio, etc.) while performing detail, as this can discharge the battery.
Refer to TSB 2009967 for Detailer responsibilities, specific use of chemicals, and for part numbers to order materials
Exterior – Prior to Delivery
FF     Remove protective covering
FF     Wash/Dry vehicle exterior including inside door jambs and under trunk
FF     Inspect painted surfaces/molding/glass and remove any residue
(If any defects [scratches/dings/dents/body damage] are found, contact your supervisor
to arrange for immediate repair)
FF     Inspect body for paint defects and damage
FF     Check interior floors, sunroof, trunk, front and rear windshield and all windows for water leaks
FF     Apply either 3M™ Performance Finish Wax or 3M™ Perfect-It™ Show Car Paste Wax to wax
the vehicle
FF     Clean front and rear windshield using 3M™ Glass Polishing Compound.
Refer to TSB 2020552 for details
FF     Apply 3M Performance Finish wax to the wheels (except chrome wheels) to protect rims
from brake dust
Under Hood – Prior to Delivery
WARNING: DO NOT TOUCH ORANGE HIGH VOLTAGE WIRES (Q5 hybrid only)
FF     Wipe down engine compartment and remove excess water from grille and hood area
Important: Do not use dressings or chemicals containing silicone!
Interior – Prior to Delivery
FF     Clean all glass/sunroof (if equipped/interior rear view mirror and visor mirrors)
FF     Remove all trim protection/coverings/stickers/decals
WARNING! Do not remove airbag warning triangle/warning labels
FF     Check upholstery/clean as required
FF     Check for excessive grease on seat tracks/clean as required
FF     Check all interior surfaces/compartments (including sun visors/headliner) for mark or
fingerprints. Clean as required
FF     Vacuum carpet
FF     Check luggage compartment and vacuum
FF     Install front/rear floor mats (including locking clip/tabs if applicable)/check that color matches
Final Detail Quality Inspection
FF     Re-inspect vehicle for surface scratches, swirl marks, paint chips, dents, wax residue, dust,
or lint, preferably in an area where vehicle is to be delivered. If this is not possible, inspect
vehicle in shop under fluorescent lights or in bright sunlight
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PERFECT DELIVERY INSPECTION (PDI)
2014 Q5/Q5 hybrid/SQ5/Q5 TDI | Inspection Verification
Client
VIN
Delivery Date
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Audi Brand Specialist Signature
Date
Porter
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Porter Signature
Date
Technician
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Technician Signature
Date
Detailer
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Detailer Signature
Date
Would you like to schedule a Second Delivery?
FF     No
FF     Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
07-13-US
Date
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