A961367 2019260-

Technical Service Bulletin
96 Garage door opener cannot be programmed to HomeLink system
96 13 67 2019260/8 July 10, 2013. Supersedes Technical Service Bulletin Group 96 number 12-37 dated June 11,
2012 for reasons listed below.
Model(s)
Year
A3
2006 – 2013
A4
2002 – 2015
A5
2008 – 2015
A6
2002 – 2015
A7
2012 – 2015
A8
2002 – 2015
Q5
2009 – 2015
Q7
2007 – 2015
TT
2002 – 2015
R8
2008 – 2015
VIN Range
Vehicle-Specific Equipment
All
Homelink garage door opener
Condition
REVISION HISTORY
Revision
Date
Purpose
8
-
Revised header data (Added model year 2014 and 2015)
7
7/11/2012
Revised title, Technical Background, Service, and Additional Information
Revised header data (Added model year 2012 and 2013)
6
8/25/2010
Revised header data (Added model years)
5
8/14/2009
Revised header data (New customer codes)
4
6/8/2009
Revised header data (Added Q5)
3
3/31/2009
Revised header data
2
3/27/2009
Revised Technical Background
Revised Service
1
11/11/2008
© 2013 Audi of America, Inc.
Original publication
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
The customer may report that the handheld transmitter cannot be programmed to the garage door opener control
module, J530.
Technical Background
The following issues have been identified as root causes of unsuccessful HomeLink® programming:
• The customer’s door opener system may not be compatible with J530.
• The battery in the handheld transmitter may be too weak for a good signal. The battery charge may be
sufficient to operate the garage door opener, but not enough to program the remote transmitter to the vehicle
system.
• In A4 Model Years 2005 – 2006 and A3 Model Year 2009, the actual location of the garage door opener control
module differs from the location shown in the owner's manual (opposite side of front bumper).
• The customer may misunderstand the programming procedure, particularly if the customer’s HomeLink®
opener system is using an alternate code.
• The handheld transmitter’s programming function may become inoperative, or the transmitter is too far away
from J530.
• Interference prevents the communication between handheld transmitter and J530.
Tip: If the vehicle flashes during the programming of a handheld transmitter, this does not necessarily
indicate that the programming was successful; it only indicates that the vehicle has recognized and saved a signal.
Production Solution
Not applicable.
Service
1. Ask the customer to visit www.homelink.com.
• The customer can verify that the HomeLink® system is compatible with the vehicle’s garage door opener by
contacting Johnson Controls Customer Service at www.homelink.com.
• Further information about HomeLink® programming issues can be found at www.homelink.com.
2. Ask the customer to replace the battery in their handheld transmitter or to try another handheld transmitter.
3. If the HomeLink® system is using an alternate code, ask the customer to reset and resynchronize the
HomeLink® system. This will allow the receiver transmitter’s limited memory, which may be full, to be deleted.
Information can be found in the owner’s manual of the customer’s HomeLink® system.
4. Ask the customer to hold the button down or to press the button frequently during the programming procedure.
Some handheld transmitters stop transmitting a signal after 10 seconds.
5. In A4 Model Year 2005 – 2006 or A3 Model Year 2009, J530 is installed on the left front side and not on the
right front side as described in the owner’s manual. Inform the customer of the correct location of the garage
door opener control module.
© 2013 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
The following Technical Service Bulletin(s) offer additional information:
• 2029384 96 Garage door opener intermittently loses programming
• 2026599 96 Garage door opener cannot be programmed to Homelink - A8 (D4), A7, A6
All parts and service references provided in this TSB (2019260) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.