Dealer Letter-Da

Audi of America, Inc.
Date: August 2, 2013
To: Audi Dealer Principal, Service Manager, and Parts Manager
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 248 754 5000
www.audiusa.com
From: Audi Product Compliance
Subject: Upcoming Emissions Service Action 23L2
Differential Pressure Sensor/ECM Software Update
2009-2012 Model Year Audi Q7 TDI Vehicles
Dear Audi Dealer Principal, Service Manager, and Parts Manager:
We would like to inform you of an upcoming Emissions Service Action.
Please refer to the attached Campaign Data Sheet for additional
information.
If you have any questions or require additional assistance, please contact
Warranty. As always, any press inquiries should be directed to Audi
Public Relations.
Audi Quality & Technical Service
Attachment: Campaign Data Sheet (1)
23L2/L7 USA
CAMPAIGN DATA SHEET
CAMPAIGN TYPE
Emissions Service Action
SAGA CODE
MARKET(S)
23L2
United States and Canada
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
2009-2012 MY Audi Q7 TDI
Differential Pressure Sensor/ECM Software
•
In some vehicles, corrosion can form in the differential pressure
sensor, causing the Malfunction Indicator Light (MIL) to come on. If
the MIL is on because of this issue, a vehicle will not pass an IM
(emissions) inspection.
•
In some vehicles under certain driving conditions, the MIL may come
on due to an issue with the Engine Control Module (ECM) software.
If the MIL is on because of this issue, the vehicle will not pass an IM
(emissions) inspection.
•
•
Update ECM software and/or
Replace differential pressure sensor
IMPORTANT!
Some vehicles may have more than one criteria applicable. Check ElsaWeb
to ensure that all applicable criteria are performed/claimed.
CUSTOMER NOTIFICATION DATE
On or about August 13, 2013
ELSAWEB VISIBILITY DATE
On or about August 6, 2013
AIM VISIBILITY DATE
On or about August 6, 2013
TOTAL AFFECTED
VEHICLE COUNT
DEALER INVENTORY
CPO INVENTORY
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
USA: Approximately 11,000 Canada: Approximately 2,000
USA: 0
CANADA: 0
USA: Approximately 97
CANADA: Approximately 13
Up to 110 TU
SEE CAMPAIGN WORK PROCEDURE
(1) Differential Pressure Sensor, part number 059 906 051 A
COMPLETION FACTOR/REPLACEMENT RATE
(TARGETED ALLOCATION INFORMATION)
Completion Factor: .95 / Replacement Rate 100%
PROJECTED DEALER RETURN BLOCK DATE
March 18, 2014
INITIAL PARTS ALLOCATION DATE
August 1, 2013
The Targeted Allocation program will be used in support of this campaign.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
TECHNICIAN TRAINING REQUIRED?
EXPIRATION DATE
ADDITIONAL INFORMATION
SEE WORK PROCEDURE INSTRUCTIONS
NONE
Requirements for Emissions Campaigns Having Customer Notification
(California ONLY) The California Air Resources Board and the Department of
Motor Vehicles (DMV) require emissions-related campaigns to be completed
prior to vehicle registration renewal. When campaign work is done you must
provide the owner with a signed “Vehicle Emission Recall – Proof of
Correction” certificate (RC EMIS_CAL VW). Certificates can be ordered at
no cost online via the Compliance Label Ordering portal.
Vehicles repaired under this action are required to be identified with a
Campaign Completion label when the work is performed. It is mandatory for all
dealers to complete and affix Campaign Completion label, part number CAMP
010 000, whenever this campaign is performed. Labels can be ordered at no
cost online via the Compliance Label Ordering portal.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
Frequently Asked Questions (FAQ)
Emissions Service Action 23L2
SUMMARY
 Campaign Code: 23M1
 Affected Vehicles: 2009-2012 MY Audi Q7 3.0L TDI
Problem Description:
- In some vehicles, corrosion can form in the differential pressure sensor, causing the Malfunction Indicator Light
(MIL) to come on. If the MIL is on because of this issue, a vehicle will not pass an IM (emissions) inspection.
- In some vehicles under certain driving conditions, the MIL may come on due to an issue with the Engine Control
Module (ECM) software. If the MIL is on because of this issue, the vehicle will not pass an IM (emissions) inspection.
Corrective Action: Update ECM software and/or replace the differential pressure sensor.
Some vehicles may have more than one criteria applicable. Check ElsaWeb to ensure that all applicable
criteria are performed/claimed.
California Dealers: When this repair is completed, you must provide the owner with a signed “Vehicle
Emission Recall – Proof of Correction” certificate (RC EMISCAVWAU). Additionally, you must affix a
Campaign Completion label to vehicle. See the 23L2 emissions service action circular for additional
information.
What is the parts allocation plan for this service action?
•
Parts allocation will take place prior to customer notification.
•
The Targeted Allocation program will be used in support of this campaign.
•
Please refer to the dealer letter and Campaign Data Sheet for information regarding the Completion
Factor/Replacement rate for your calculations.
•
If additional parts are required for critical cases, please contact the Parts Specialists at 800-767-6552.
Will all vehicles affected by this action require both repairs?
No. Some (but not all) vehicles will have more than one criteria applicable. Check ElsaWeb to ensure that all
applicable criteria are performed/claimed.
Is a loaner vehicle being covered under this action?
No. A loaner vehicle is not being covered under this action.
Is towing being covered under this action?
No. Towing is not covered under this action.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
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23L2/L7
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current AIM report to identify any affected vehicles that may be in their inventory. In
the interest of customer satisfaction, affected vehicles should be kept in a secure area where they cannot be
made available for sale, lease, trade or demo use until this service action repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Audi Public Relations.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
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23L2/L7