A911397 2034926-

Technical Service Bulletin
91 MMI 3G various technical issues (K0133 update)
91 13 97 2034926/1 August 5, 2013.
Model(s)
Year
A4
2010
A5 / A5 Cab
2010
A6
2010
Q5
2009 - 2010
Q7
2010
VIN Range
Vehicle-Specific Equipment
All
MMI 3G
Condition
Customer may report one of the following concerns:
• MMI system is sporadically inoperative or freezes.
• No audio from all audio sources (for vehicles with base sound system)
-orNo audio from AM, FM, and satellite radio (for vehicles with Bose or Bang & Olufsen sound system)
Tip: This TSB does not apply to vehicles with a separate amplifier and the complaint “no audio from all
audio sources”
• Bluetooth is inoperative or loses connection.
• Bluetooth phone does not download contacts and/or call stacks.
• Satellite radio band is not available in band selection screen.
• Satellite radio presets sporadically disappear.
• When starting the 3G MMI system, the start screen does not appear and only the time is shown.
Note:
This bulletin only applies to vehicles with Navigation Plus (PR Number 8DY). The applicable vehicles can be
clearly identified by the controller located in the center console.
Technical Background
Continual improvements to MMI software provides solutions to issues experienced in the field.
© 2013 Audi of America, Inc.
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Improved software.
Service
A software update can be performed.
Note:
Please review this entire bulletin before proceeding and follow all steps exactly to avoid damage to the MMI
components. If how to proceed is unclear at any time, contact TAC.
1. Update the MMI software following the instructions in TSB 2028141, Generic instructions for updating MMI 3G
/ MMI 3G+ software and navigation data, using the appropriate update disc for this vehicle:
All Vehicles
8R0906961CP
Note:
The MMI system may remain blank for extended periods of time during the update. If the screen remains
blank for over 20 minutes, contact TAC.
2. Verify that the software update has been
completed successfully by accessing the
logging page (Figure 1). To access this
screen, proceed to step 8 in TSB 2028141
and press the lower left softkey.
After a successful update, the screen will
show the date on which the update was
performed and the software that was
installed (HN+R_US_AU_K0133_X_XX —
The X characters will be one of several
different numbers or letters). ‘Ok’ will be
listed on the right. If K0133 does not have
any rows with ‘Ok’, the update must be
retried until it is successful.
© 2013 Audi of America, Inc.
Figure 1. Software update log showing a successful software
installation.
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Tip: If the update must be performed
two or more times because the modules
are not updating correctly, a screenshot of
the software update log is required (Figure
2). This should be kept on-hand for
warranty auditing purposes. To take a
screenshot, insert an SD Card into slot 1
and press and hold the left and right arrow
keys at the same time. All 4 softkeys will
flash when the screenshot is taken. A
screenshot should be taken of each page in
the logging display.
Figure 2. Software update log showing 2 failed attempts before a
successful installation (MMI 3G+ screen shown for reference).
3. Perform SVM code listed on the MMI update disc to establish a reference for this vehicle, and add the test
plan to clear DTCs created from the update. If any errors are encountered while performing the SVM code,
please call TAC and attach the diagnostic log showing the error.
© 2013 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
If necessary, update MMI Software and perform
SVM
Diagnostic Time:
9196 2599
50 TU
If necessary, perform repeat update due to failure 9196 2599
20 TU for each
repeat
GFF – Checking and clearing fault codes included No allowance
in existing labor operations
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB # 2034926/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
8R0906961CP
MMI 3G Software Update
1 per dealer
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2028141, Generic instructions for updating MMI 3G / MMI 3G+ software and navigation data.
All parts and service references provided in this TSB (2034926) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.