A941454 2038597-

Technical Service Bulletin
94 Headlight internal diagnosis before replacement, various concerns
94 14 54 2038597/1 October 7, 2014.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A7
2011 - 2015
All
Not Applicable
Condition
• A headlight system warning may be illuminated in the instrument cluster.
• One of the following symptoms is present:
A: Headlight range control inoperative.
B: Xenon high beam shutter inoperative on one side (low beam functioning).
C: Internal fan inoperative.
• Diagnosis of the concern indicates that the headlight is at fault.
Technical Background
Connector in the headlight is not properly seated.
Production Solution
Improved checks at supplier.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
1. Remove the affected headlight. Open service cap as needed.
2. Based on the symptom, check the appropriate connectors (by lightly pulling on them) as listed below:
For symptom A (headlight range control inoperative):
• If the vehicle is equipped with one of the following PR codes, check the connector shown below
(Figure 1):
• 8Q3 (Automatic headlight range control, dynamic)
• 8Q5 (Automatic headlight range control, dynamic with curve headlight circuit)
• 8Q7 (Beam length regulator, electric)
Figure 1. Check this connector on vehicles with PR codes: 8Q3, 8Q5, and 8Q7.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
For symptom B (Xenon high beam shutter inoperative on one side (low beam functioning)):
• If the vehicle is equipped with the following PR code, check the connector shown below (Figure 2):
• 8Q3 (Automatic headlight range control, dynamic)
Figure 2. Check this connector on vehicles with PR code 8Q3.
For symptom C (Internal fan inoperative):
• If the vehicle is equipped with one of the following PR codes, check the connector shown below
(Figure 3):
• 8EX (LED main headlights)
• 8EY (LED main headlights)
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Figure 3. Check this connector on vehicles with PR codes 8EX and 8EY.
3. If any connectors are not correctly plugged in, check connector for damage. If no damage is found,
reconnect the connector. Do not use a screwdriver or other metal object. If all connectors were plugged
in correctly, this bulletin does not apply.
4. Reconnect the headlight to the vehicle, then check the headlight operation. It is not necessary to fully
install the headlight to test the headlight operation.
5. If headlight operation is fully restored, fit and adjust the headlight. Additional adaptations (radar sensor,
overhead camera, night vision) may be necessary, depending on vehicle equipment.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
9415
Damage Code:
0028
Labor Operations:
One headlight assembly remove + reinstall
9415 1950
20 TU
Headlight assembly adjust
9415 1600
20 TU
Front bumper cover remove + reinstall
6329 1900
90 TU
Repair one headlamp
9415 0199
10 TU
Radar sensor adjust (if necessary)
9163 1650
90 TU
Radar sensor checked + adjusted (if necessary)
9163 0550
30 TU
Vehicle front and rear checked (if necessary)
4495 0100
70 TU
Overhead view camera adjust (if necessary)
9083 1500
70 TU
Camera for night vision system adjust (if necessary)
9080 1550
40 TU
GFF
0150 0000
Time stated on
diagnostic
protocol
(Max 100 TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
0121 0004
10 TU
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2038597/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2038597) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.