PIC6315

Bulletin No.: PIC6315
Published date: N/A
Preliminary Information
PIC6315 Personalization Selections Intermittently Missing from Comfort and Convenience Menu
Models
Brand:
Model:
VIN:
Model Years:
from
Engine:
to
Transmissions:
Buick
Enclave
2018
All
All
All
All
Buick
Encore
2017 - 2018
All
All
All
All
Buick
Envision
2017 - 2018
All
All
All
All
Buick
Lacrosse
2017 - 2018
All
All
All
All
Cadillac
ATS
2017
All
All
All
All
Cadillac
CT6
2017 - 2018
All
All
All
All
Cadillac
CTS
2017
All
All
All
All
Cadillac
Escalade
2017 - 2018
All
All
All
All
Cadillac
Escalade ESV
2017 - 2017
All
All
All
All
Cadillac
XT5
2017 - 2018
All
All
All
All
Cadillac
XTS
2017
All
All
All
All
Chevrolet
Camaro
2016 - 2018
All
All
All
All
Chevrolet
Colorado
2017 - 2018
All
All
All
All
Chevrolet
Corvette
2017 - 2018
All
All
All
All
Chevrolet
Cruze
2017 - 2018
All
All
All
All
Chevrolet
Equinox
2018
All
All
All
All
Chevrolet
Impala
2017 - 2018
All
All
All
All
Chevrolet
Malibu
2017 - 2018
All
All
All
All
Chevrolet
Silverado
2017 - 2018
All
All
All
All
Chevrolet
Suburban
2017 - 2018
All
All
All
All
Chevrolet
Tahoe
2017 - 2018
All
All
All
All
Chevrolet
Traverse
2018
All
All
All
All
Chevrolet
Volt
2017 - 2018
All
All
All
All
GMC
Acadia
2017 - 2018
All
All
All
All
GMC
Canyon
2017 - 2018
All
All
All
All
GMC
Sierra
2017 - 2018
All
All
All
All
GMC
Yukon
2017 - 2018
All
All
All
All
Involved Region or Country:
North America
Additional RPO/s:
With Infotainment System RPO IO5 or IO6
Condition:
Some customers may comment that when they enter Radio Settings on the infotainment display, some of the
personalization selections within the Comfort and Convenience menu are missing at times. The following
personalization selections may be missing at times as a result of this: Auto Memory Recall, Easy Exit Features,
Reverse Tilt Mirror, Auto Fold Mirror, and Safety Alert Seat.
Typically, the concern will start happening as soon as the vehicle is started and it will last for an entire ignition
cycle. However, if the ignition is turned off briefly and back on again before the radio/tuner has a chance to go
to sleep, the selections will typically reappear again.
Cause:
This is a result of a timing issue between the Memory Seat Module and the Radio/Tuner upon key up.
Correction:
If this concern is encountered, perform several short and long key cycles to determine how often the selections are missing. Also check for DTCs
with GDS2.
If personalization selections are intermittently/randomly missing from the Comfort and Convenience menu, do not replace any parts at this time
as engineering is currently evaluating this concern. If a solution is developed, a bulletin will be released/updated with repair instructions.
Note: If personalization selections are ALWAYS missing within the Comfort and Convenience menu, never reappear over several short and long
key cycles, and/or there are related DTCs stored, this PI does not apply so normal diagnosis should be followed to repair the vehicle as
necessary.
Note: If personalization selections are not missing from the Comfort and Convenience menu but they are missing from other menus such as the
Climate and Air Quality, Collision/Detection Systems, and Lighting menus, refer to bulletin 17-NA-086.
Note: Memory seat adjustments may not be available upon delivery or after service so memory locations will need to be stored if they have never
been set when new, following a battery disconnect, or following Memory Seat Module replacement/programming.
Warranty Information
Labor Operation:
Description:
Labor Time:
3480668
Evaluate Comfort and Convenience Menu for Intermittent Operation
.3 hr
Version History
Version
1
Modified
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