V911307 2024337

Technical Bulletin
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range From
VIN Range To
CC, Eos
2009-2012
All
All
All
All
Golf, GTI, Jetta,
Jetta
SportWagen,
Passat, Passat
Wagon, Tiguan
2009-2011
All
All
All
All
Touareg 2
2009-2010
All
All
All
All
Condition
91 13 07 Feb 22, 2013 2024337 Supersedes T. B. V911114 dated April 21, 2011 to include MDI media connection
note.
Factory Installed Media-In (MDI), Updated Programming for Various iPod® Concerns
The update programming procedure in this bulletin addresses the following concerns:
• Music skips at beginning of track.
Tip:
Music skipping only occurs when track automatically goes to the next track. Complaint is not reproduced when
track is manually skipped to next song.
• Poor sound quality
• Song displayed is not currently playing
• Poor performance
• Delay in sound at beginning of track
Technical Background
This procedure corrects all of the following concerns shown above by updating MDI to the latest software SW 240.
Note:
Review HST instance 2022802 to verify external device, cable, wiring etc. are working properly.
Production Solution
Complete software (SW 240) solution as of CW 22/2011
Page 1 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Service
Verify Media-In Module is Factory Installed
Using ElsaWeb, verify PR code UF8 is present. If the vehicle was not built with PR code UF8, the technical
bulletin does not apply.
Verify Media-In Module Software
• Connect Midtronics InCharge (INC-940)
tester/charger to vehicle’s battery.
• Connect VAS tester to vehicle.
• Switch ignition ON.
• Select Vehicle Self Diagnosis.
• Select On Board Diagnostics (OBD).
• Select 2E – Media player position 3.
• Write down the software level.
Tip:
If software level is 240 or higher, this technical bulletin
DOES NOT apply, further diagnosis is required.
Page 2 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Note:
If performing software update and a media device is connected, software Update will not complete and continually
reset.
Update Programming Procedure:
Tip:
To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance 2014603
“Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
Note:
Prior to launching VAS-PC application and starting control module update process, confirm tester screen saver
and power settings in accordance with Special Tools and Equipment - Service Information Circular # VSE-08-18.
Failure to do so may result in the tester entering power save mode during data transfer, and subsequent control
module failure.
When using a VAS 6150, 5051B or 5052A tester in conjunction with a VAS 5054A wireless transmitter head
for a flash procedure, please connect a USB cable between the transmitter head and the tester. Failure to
do so may lead to errors during the flash procedure.
• Update MDI using SVM code 3556
Page 3 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Warranty
Note:
Claims for Accessory installed Media-In (MDI) will be debited.
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range From
VIN Range To
CC, Eos
2009-2012
All
All
All
All
Golf, GTI, Jetta,
Jetta
SportWagen,
Passat, Passat
Wagon, Tiguan
2009-2011
All
All
All
All
Touareg 2
2009-2010
All
All
All
All
Claim Type:
Use applicable claim type
1)
SAGA Coding
Damage Location
Service Number:
9123
Damage Code
HST
0039
--
(Depends on
Service No.)
Use applicable
when indicated in
ElsaWeb (L/R)
Labor Operation : Charge Battery
3)
27068950 = 10 TU
3)
91232599 = 40 TU
Labor Operation : Update programming
Diagnostic Time
Parts Manufacturer
(removed part)
SJA
2)
4)
GFF Time expenditure
01500000 = 00 TU max.
NO
Road Test
01210002 01210004
NO
Technical Diagnosis
0132xxxx = 00 TU max.
NO
Claim Comment: Input “As per Technical Bulletin 2024337” in comment section of Warranty Claim.
Page 4 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with Elsa updates.
4)
Documentation required per Warranty Policy Procedures Manual.
Required Parts and Tools
No Special Parts required.
Tool Description
Tool No:
Midtronics Battery Tester/Charger
InCharge 940 (INC 940)
VAS Diagnostic Tool
VAS-PC, 5051B, 5052A, 6150X
(Base CD V19.01.00 and Brand DVD V19.19.00 or
higher)
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 5 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.