Update Bulletin

UPDATE Technical Bulletin
February 12, 2013
UPDATE – 91K3 – RHR Radio Software (NVLW)
NOTE:
• Perform this UPDATE on all applicable vehicles within NEW VEHICLE LIMITED WARRANTY
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments): UPDATE 91K3 RHR Radio
Software (NVLW)
Model(s)
Year
Engine
Code
Trans.
Code
From
To
Routan
2011
–
2012
All
All
2V4___DG_BR640622
2C4___DG_CR425164
REVISION HISTORY
Revision
Date
Purpose
1
February 12, 2013
Original publication
Condition
This update has been proactively released to provide the latest enhancements to the RHR radio.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 91K3 code in ElsaWeb, Campaign/Action
Information screen on the day of repair.
•
If the vehicle is sold it must be within the NEW VEHICLE LIMITED WARRANTY
•
Procedure must be performed within the allotted time frame stated in this UPDATE.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Page 1 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Technical Background
Radio improvements to the RHR radio for MY 2013 available to Model Year 2011 – 2012 radios.
SYMPTOM/CONDITION:
If the software has not been updated to the level described in this document, the customer may
experience one or more of the following conditions:
• Erratic alternate frequency switching (International only).
• Bluetooth phone muting during European traffic announcement (International only).
• Lost channel presets, home addresses, address book entries & Travel Link favorites.
• Not able to change default country and state then route.
• Unable to load .jpeg files onto hard drive to display on touch screen.
• Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop.
(International only).
• Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the
temperature is 107F the screen will display 07. (Domestic U.S. only).
• Cancel key inoperative after pressing the international button.
• iPhone4 dial not possible after second call.
• Missing Travel Link buttons from SAT menu (Domestic U.S. only).
• Devices button disabled in VES menu.
• Unable to route to a recent route after a map update.
• Remove Travel Link disclaimer popup (Domestic U.S. only).
• Duplicate phone numbers in popup after pressing the international button.
• During active call and on hold, DIAL button should be displayed (not “TONE” button).
• International button not visible.
• Point of interest (POI) Search enhancements.
• When video in remote DVD player is stopped devices button wrongly labeled as DVD.
• Access Travel Link immediately after radio no update when staying on TL screen.
• iPod, track selection enhancements.
Production Solution
Improved software for Model Year 2013.
Page 2 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Service
NOTE:
• ElsaWeb is the only valid inquiry/verification source. Check ElsaWeb on the day this vehicle UPDATE
will be performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an
ElsaWeb printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in ElsaWeb,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• ElsaWeb may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
VERIFY RADIO SW VERSION:
Check the radio software version.
1. Press “Menu” button on the radio.
2. Press “System Setup” touch screen soft key.
3. Press “System Information” touch screen soft key.
4. The software level is the number reported after the word “Application”.
5. Is the radio software version at 2.126?
Yes >>> WORK COMPLETE.
No >>> Perform the repair procedure below.
REPAIR PROCEDURE:
Note:
Install a battery charger to ensure battery voltage does not drop below 13 volts. DO NOT allow the
charging voltage to climb above 13.5 volts during the flash process.
Note:
If the software update process is interrupted/aborted, the process should be restarted.
1. Install a battery charger and then switch ignition ON with the engine not running.
2. Remove any USB sticks from the radio face plate.
3. Press the OPEN/CLOSE hard key on the face of the radio and insert the software update disc.
4. The radio will then display a prompt that reads “Update from X.XXX to 2.126” Press YES.
Page 3 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Note:
DO NOT cycle the ignition or adjust the radio (volume, channels, ect.) during the update process. The
update may take up to 25 minutes. No other actions are needed until the update is completed.
5. The radio will reboot and restart on its own, after which, the update will automatically begin.
6. The radio will reboot and restart automatically when the update is complete. When it restarts it will
reread the software update disc again.
7. When the prompt, “Update from 2.126 to 2.126” appears, pay close attention to the version
numbers. Are both software version numbers the same?
Yes>>> Proceed to Step #8.
No>>> Perform the update again, proceed to Step #4.
8. Press the OPEN/CLOSE hard key on the face plate to remove the disc.
9. Press the OPEN/CLOSE button again to close the screen.
10. Update complete. Remove battery charger from vehicle.
Note:
If the radio will not successfully update after repeat attempts, you may have a damaged disc, Obtain a
new disc to perform the work required.
Tip:
Additional copies of the DVD may be ordered from Volkswagen Technical Literature Ordering Center
at www.vw.techliterature.com.
Page 4 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure
Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in ElsaWeb on the day of repair. To
help ensure prompt and proper payment, attach the screen print to the repair order.
Claim Help
U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”
Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.
SAGA Code 91K3 Claim Entry Procedure
Check ElsaWeb to confirm that this UPDATE code is open on the day of repair.
Service No.: 91K3
Damage Code: 0099
Parts Manufacturer/Vendor Code: USM
HST Number – CWM2032717
An HST number is required for Routan TSBs. For additional information, please refer to Warranty Circular VWC-08-04
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Check/UPDATE present. No further work required.
Repair operation:
0183 00 99
20 TU
-- OR -Check/UPDATE not present. Install new radio software.
Repair operation:
9189 25 99
20 TU
There is NO reimbursement for wash or loaner vehicle!
If vehicle is not eligible for repair under this UPDATE (i.e.: totaled status) OR if customer refused
repairs.
Fax the Repair Order to VWoA at (248) 754-5093 and provide VIN, applicable Service Number, Customer
Information, Dealer Number and Date
Page 5 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Required Parts and Tools
Part Description
Part No:
Quantity
Radio Flash DVD (Version 2.126)
ROSWRHRTB2031926
1 (auto shipped to dealer, no
warranty reimbursement)
Note:
Only one update disc is required and this disc may be used to service multiple vehicles.
Tool Description
Tool No:
Midtronics Battery Tester/Charger
InCharge 940 (INC-940)
StarMOBILE Hand Held Tool
CH9401
StarMOBILE Vehicle Cable
CH9404D
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 6 of 7
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 91K3
Dear Volkswagen Customer,
Today we performed UPDATE code 91K3 on your vehicle. This UPDATE installs the latest
software version into your radio. We provided all of the latest benefits engineered for the
Model Year 2013 Routan RHR radio and installed them for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!
OWNER INFORMATION ABOUT CONTROL MODULE TUNING*
ACKNOWLEDGEMENT AND AUTHORIZATION FOR
REPROGRAMMING (REFLASHING) OF CONTROL MODULE(S)
*) “TUNING” is described as the addition of or modification of any component which causes a
Volkswagen vehicle to perform outside the normal parameters and specifications approved by
Volkswagen Group of America / Volkswagen Group Canada.
Date:
Dealer Number:
Vehicle Identification Number:
Repair Order Number:
Dealer stamp
I
, owner or driver of the above identified Volkswagen, confirm:
- “Tuning” as described above (especially power increasing modifications) has NOT been
performed on my vehicle.
- “Tuning” as described above has been performed on my vehicle and the following components
were modified or installed:
TUNING was performed by (Please provide Company name and telephone number, if you wish us
to contact them):
I understand that if my Control Module is determined to have been tuned, any damage caused by
the tuning of the Control Module (including adverse emissions consequences) will not be covered
by VWGoA / VGC warranties.
I am permitting an authorized Volkswagen Dealer to reflash (update) my Control Module, and by
doing so, I understand that this process will automatically overwrite (destroy) and permanently
delete any tuning program that was previously installed on the Control Module of my Volkswagen
vehicle.
By signing below, I fully acknowledge and understand that the tuning program will not be restored
and VWGoA / VGC, will not be liable in any way for the loss of tuning data.
Signature of Customer
E 2012 Volkswagen Group of America Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printi ng and is subject to the copyright and other intellectual
property rights of VGoA / VGCA Inc., its affiliated companies and its licensors. All rights are reserved to ma ke changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitte d in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or rep osted to other sites, without the prior expressed written permission of the publisher .