Dealer Letter an

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
February 2013
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject:
Upcoming UPDATE 91K3 – MY 2011-2012 Routan RHR Radio Software
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Upcoming UPDATE 91K3
Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:
We would like to inform you of UPDATE 91K3. Please refer to the attached UPDATE Data Sheet for
additional information.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Product Compliance
Attachment: UPDATE Data Sheet (1)
91K3/1N
UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
ELSAWEB & VIM VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
TOTAL AFFECTED
VEHICLE COUNT
DEALER INVENTORY
CPO INVENTORY
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
INITIAL PARTS ALLOCATION DATE
91K3
United States and Canada
7,856
On or about February 12, 2013
RHR Radio Software
Various Improvements
Update radios with MY 2013 software
NVLW
USA: 7,756
USA: 0
Canada: 100
Canada: 0
USA: 14 Canada: 1
20 TU’s
StarMOBILE Hand held tool
Radio Flash DVD (Version 2.126) - ROSWRHRTB2031926
1 auto shipped to dealers January 2013 (no warranty reimbursement)
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.