V371302 2021283
Service Bulletin Details
Public Details for: V371302 2021283
Technical bulletin (automatic transmission, determining repair versus replacement): this bulletin provides a procedure to determine "repair" versus "replacement" of an automatic transmission. This procedure is to be used "after" the tra
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Technical Bulletin Model(s) Routan Year(s) 2009-2014 Eng. Code(s) Trans. Code(s) All 6 Spd Automatic VIN Range From VIN Range To All All (LGG) Condition 37 13 02 July 19, 2013 2021283 Supersedes T.B. V371001 dated July 8, 2010 to include additional model year applicability. Automatic Transmission, Determining Repair versus Replacement Technical Background This bulletin provides a procedure to determine “repair” versus “replacement” of an automatic transmission. This procedure is to be used “After” the transmission has been removed from the vehicle. Note: Routan transmission concerns need to have faults diagnosed using the outlined diagnostic procedure in Repair Manual Group 37, located in ElsaWeb. If diagnosis leads to an internal failure, a leak down test must be performed, transmission removed, disassembled and inspected for damage, and a cost analysis performed. The repair/replacement procedure will follow the Volkswagen Group of America (VWGOA) 80% rule. Parts and labor of 81% or more to repair the transmission warrants a replacement. Fill out the provided transmission diagnostic worksheet attachment and fax it to the Volkswagen Technician Helpline at 1-800-403-4710 or scan it and attach to your VTA ticket. Once the form has been sent, contact the Volkswagen Technician Helpline utilizing the VTA system. Metal in transmission oil pan does not constitute replacement of the transmission, proper diagnosis is required. Production Solution No production change required. Service Page 1 of 4 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Procedure Note: For detailed information regarding disassembly and repair procedures, see Repair Manual Group 37 in ElsaWeb. 1. Remove fluid using approved automatic transmission fluid exchanger or equivalent. 2. Remove torque converter (keep with unit). 3. Measure input shaft end play. 4. Remove input speed sensor. 5. Remove pump assembly. 6. Remove input clutch assembly. 7. Remove front sun gear assembly. 8. Remove front carrier/rear annulus assembly. 9. If transmission damage is determined to be higher than 80% of the cost of a replacement transmission, follow steps 10 through 13. 10. Place #2 thrust bearing into transmission pan. 11. Reassemble transmission by reversing steps 4 through 8. 12. Return old torque converter using the same method used to ship to dealer. If service unit was received with the converter in a separate box within the transmission package, return the failed part in this manner. Otherwise, place converter into transmission and install shipping strap and bolts. 13. Return any loose items by placing in plastic bag and attaching to bell housing. Note: All parts must be returned with transmission. Page 2 of 4 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Warranty To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and 1) Procedures Manual Model(s) Year(s) Eng. Code(s) Trans. Code(s) Routan 2009-2014 All 6 Spd Automatic VIN Range From VIN Range To All All (LGG) SAGA Coding Claim Type: Use applicable Claim Type 1) Damage Service Number: HST Damage Location (Depends on Service No.) 2021283 Use applicable when indicated in ElsaWeb (L/R) Code 3735 0010 Parts Manufacturer Routan USM 3) Labor Operation : Determine Proper Repair Path 37351999 = 80 TU Diagnostic Time GFF Time expenditure 01500000 = 00 TU max. Road Test 01210002 = 00 TU 4) NO NO 01210004 = 00 TU Technical Diagnosis 01320000 = 00 TU max. NO Claim Comment: Input “As per Technical Bulletin 2021283” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policies and Procedures Manual. Page 3 of 4 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Required Parts and Tools No Special Parts required. For Special Tools see Group 37 Transmission in ElsaWeb. Additional Information Tip: Using a non-approved Automatic Transmission Fluid (ATF) may result in shifting concerns, and clutch discs may suffer from premature wear resulting in a non-warrantable failure of the transmission. All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 4 of 4 © 2013 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Routan Automatic Transmission Diagnostic Checksheet Dealer Name____________________________ Dealer Code_____________________ Date_________________ Technician Name________________________ Phone/Cell______________________ WRO________________ Last 8 Digits of VIN_____________________Mileage______________ Repeat Complaint? Yes_______ No________ Customer Complaint____________________________________________________________________________________________ Technician Verification_________________________________________________________________________________________ Does Not Occur Check all that apply Late or Delayed Slips Early Harsh Shudder Search Busy Stalls Engagement into Drive Engagement into Reverse 1‐2 Upshift 2‐3 Upshift 3‐4 Upshift 4‐5 Upshift 5‐6 Upshift 6‐5 Downshift 5‐4 Downshift 4‐3 Downshift 3‐2 Downshift 2‐1 Downshift Kickdown/WOT Acceleration (indicate gears ie 3‐2) Converter Lockup When does this Performance Related Concern occur? Always At idle Intermittent Part throttle Trans cold Wide open throttle Trans hot At ________ mph Please check all that apply. Braking Cornering Unable to duplicate With A/C on High altitude Extremely hot (above 90° F) Extremely cold (below 10° F) Whle towing On severe incline/grade Gear selector position Autostick only? Leaks: When______________________________________________________Where__________________________________________________________ Noise Concern / Circle Which Occurs: Fluid Level: Buzz Correct__________ Clutch Volumes: Whine Clunk Moving L/R_______ Shift Lever Status Test: Still Low_________ 2C/2‐4_______ Passed__________ Fault Codes Before Repair/Replace: High_________ OD_______ Rattle In Gear 4C_______ Condition: UD_______ Out of Gear Normal_________ LC________ DC_______ Burnt___________ R________ Failed___________ PCM_______________ TCM_______________ Line Pressure Park Reverse Drive Gauge Scan Tool Desired TCM Part Number: ________________ Cooler Pressure Test Results: Cooler Flow Rate: __________________________ ______________________________ Are there any non‐factory installed devices or modifications to the vehicle (CB radio, axle ratio changes, tire size changes, heavy electrical draw add on's, etc) Yes__________ No__________ If yes, please describe______________________________________________________________________________________________________________ Is this a taxi, fleet or delivery vehicle? Yes__________ No__________ TECHNICIAN DIAGNOSIS:___________________________________________________________________________________________________________ ____________________________________________________________________________________________________________