SC-17-001

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SERVICE CAMPAIGN BULLETIN
SUBJECT:
OUTLANDER ASC ECU REPROGRAMMING −
SERVICE CAMPAIGN
No:
SC−17−001
DATE:
December 2017
MODEL:
2017 Outlander
CIRCULATE TO:
[ X ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ X ] SALES MANAGER
PURPOSE
This Service Campaign Bulletin provides instructions for reprogramming the ASC-ECU with a
countermeasure software.
BACKGROUND
Due to an inappropriate programming of the Active Stability Control (ASC) ECU, the Forward Collision
Mitigation function does not operate when the vehicle is in Neutral.
AFFECTED VEHICLES
2017 Outlander vehicles
CUSTOMER NOTIFICATIONS
A letter will be sent to all owners of affected vehicles requesting they schedule an appointment with their
local Authorized Mitsubishi dealer to have their vehicle remedied. A sample copy of the customer
notification letter appears at the end of this bulletin.
IMPORTANT
To maximize customer satisfaction with the quality of their vehicle, affected new or used
inventory vehicles should be remedied before the vehicle is delivered. Dealers must check
their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is
involved in this service campaign.
REQUIRED OPERATIONS
1. Confirm your MUT-III is updated with the latest reprogramming database.
2. Reprogram the ASC-ECU with the new software. Refer to the ASC-ECU Reprogramming Chart
for new software information.
EQUIPMENT
The following equipment is needed to reprogram the ASC-ECU.
D VCI (Vehicle Communication Interface) or VCI Lite - MB991824 or MB992744V.
D MEDIC Laptop/Tablet with A/C power adapter - MIT540031, or FZG1MK2.
D MUT-III main harness 'A' (blue connector at the DLC end) - MB992745V.
D USB 2.0 cable - RRAR1MBR108GL.
D MEDIC 3.5/4 update at 505 or higher.
D
For Standalone MUT-III SE units, MUT3-SE Reprogramming Database N171101 or higher.
ASC-ECU REPROGRAMMING CHART
System
DB No
ECU Part Number
ASC
4670B560
4670B374
Copyright 2017, Mitsubishi Motors North America, Inc.
Software Part Number
NEW
OLD
4670B55500
4670B37400
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4619)
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SC−17−001
REPAIR PROCEDURE
1. Verify that the ASC-ECU has not already been updated to the latest S/W number in the table above.
If the ASC-ECU is at the latest level, reprogramming is not necessary.
For MEDIC 3.5/4 users only: (MUT-III STV users go to
step 5)
2. Verify the MEDIC 3.5/4 is at version 3.5 and at update
505 or higher.
If your MEDIC 3.5/4 update is at least 505, continue
with the Reprogramming Procedure on page 4.
Version and Update
numbers
If your MEDIC 3.5/4 update is below 505, update your
MEDIC as follows.
3. Select the MEDIC 3.5/4 Admin tab and click on
“MEDIC UPDATES.”
Admin
Click on
“MEDIC
UPDATES”
4. If the MEDIC update screen advises updates are
available, click the “Begin” button. After all updates are
complete, GO TO THE REPROGRAMMING
PROCEDURE.
Click “Begin”
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5. STANDALONE MUT-III SCAN TOOL VIEWER
(STV) ONLY: (MEDIC 3.5 USERS - GO TO THE
REPROGRAMMING PROCEDURE). Verify that your
MUT3-SE has the most current version of the
reprogramming database:
From the MUT3-SE Main Page:
a. Verify the current version is SEW17091-00 or
higher.
b. Click “STV.”
SEW17091-00
c. Click the “ECU Reprogramming” button.
d. Click “SDB Data List.”
e. Confirm that the database number displayed in the
upper right above the chart is N171101 or higher
D
If the database number displayed on your
MUT3-SE is N171101 or greater, continue to
the Reprogramming Procedure.
D
If the reprogramming database number
displayed on your MUT3-SE is lower than
N171101, then the MUT3-SE database
needs to be updated.
N171101
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SC−17−001
REPROGRAMMING PROCEDURE
NOTE:
VCI Stand−alone reprogramming is not available for this procedure.
The laptop/tablet and the VCI must remain connected for the entire procedure.
! CAUTION
To ensure that the vehicle battery maintains 12V during the procedure, hook-up
a battery charger to the vehicle during the procedure.
1. Connect the equipment as follows:
NOTE: VCI Lite and MEDIC 4.0 Toughpad shown for illustration purposes only.
Data Link Connector
(Blue End)
MUT−III
Main Harness
USB Cable
Toughpad
(back)
D
Turn the MEDIC PC/tablet on. If the battery indicator
in the lower right hand corner of the screen does not
show a full charge, it is recommended that either the
battery be charged prior to beginning, or be used
with the A/C power adaptor connected.
D
Connect the USB cable to the VCI/VCI Lite.
D
When the laptop/tablet displays the MEDIC main
screen, connect the USB cable to the device.
D
Connect the MUT-III main harness with the blue
DLC connection to the VCI/VCI Lite.
D
Connect the blue connection of the MUT-III main
harness to the vehicle's data link connector.
D
Turn the VCI power switch ON. Verify that the
indicator lamp in the upper right corner of the screen
is green.
VCI Lite
! CAUTION
DO NOT DISTURB THE HARNESS CABLES OR CONNECTIONS DURING THE CODING PROCESS
AS IT COULD CAUSE THE CONTROL UNIT TO LOSE DATA. IF THE USB CABLE IS
DISCONNECTED DURING THIS PROCEDURE, A WARNING MESSAGE WILL DISPLAY.
2. Turn the ignition switch to the “ON” position.
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SC−17−001
3. Using MEDIC, from the main page, click the
“MUT3-SE” icon at the top center of the screen to
open MUT-III SE.
Click the “STV” button.
4. The System Select screen opens and populates with
some basic information from the vehicle.
Look at the label on the passenger side B pillar to
identify the appropriate class.
Then select the correct class from the drop-down list.
5. The System List should now populate with vehicle
information.
If required, select the correct Loading Option Setup
from the drop-down lists.
D
Display Audio (e.g., CD Audio, Intelligent Display)
6. Verify that the ASC-ECU has not already been updated to the latest S/W number in the table above.
If the ASC-ECU is at the latest level, reprogramming is not necessary.
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a. Select “ABS/ASC/ASTC/WSS” from the System
List, then click on the check mark at the bottom of
the screen.
b.
Select “Special Function.”
c. Select “ECU Information.”
d. If the Software Part Number listed is not at the
latest level (shown in the ASC-ECU
Reprogramming chart), proceed with the next
step.
If the Software Part Number is at the latest level,
then reprogramming is not necessary.
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7. Before reprogramming, perform an “Erase and Read All DTCs” to clear any DTCs that may have set.
a. Click the home button to go back to the System
Select screen.
Click the “ALL DTC” button.
b. Select “Erase and Read All DTCs.”
c. A window will pop up asking you to confirm DTC
erasing. Click the check mark in the dialog box for
DTC erasing and reading to begin.
d. The “System List” on the left side of the screen will
have all selections checked. Do not change these
selections.
e. Click the check mark to continue.
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8. When DTC erasing is completed, click the check mark
in the pop-up message that reads “All erasing and
checks are completed.”
a.
If DTCs return after erasing is completed, click the
check mark to clear the window. Diagnose and
repair per the Service Manual.
b. If DTCs do not return, click the check mark to
clear the window, then click the Home icon in the
lower left to return to the System Select menu.
!! IMPORTANT !!
Confirm Adaptive Cruise Control/Cruise Control system (if equipped) is off
before reprogramming.
9. Reprogram the ASC-ECU following the steps below.
a. Click on the Reprogram button.
b. Select “ECU Reprogramming (SDB).”
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c. Verify the “ABS/ASC/ASTC/WSS” is selected in the
System List, then click the check mark.
d. Select the correct Data No. listed in the ASC ECU
Reprogramming Chart.
e. Click the check mark at the bottom of the page to
initiate reprogramming.
f.
Click the check mark in
reprogramming data” dialog box.
the
“Check
g. Once the reprogramming is initiated, the screen
shown will indicate the reprogramming progress.
NOTE: Do NOT disturb the cables or turn off the
ignition during reprogramming.
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h. Click the check mark in the “Completed” dialog
box.
i.
Verify the correct information is listed in the table.
Click the check mark at the bottom of the page,
then click the Home button to return to the System
Select screen.
10. Turn ignition switch OFF for at least 20 seconds.
11. Turn ignition switch to the “ON” position.
12. Perform an “Erase and Read All DTCs” again to clear any DTCs that may have set.
For instructions, refer to steps 7 and 8 in this bulletin.
a. Erase the following DTC codes if stored:P1574, C1776, C1777, any U codes such as U0101,
U110A.
b. If any other DTCs appear, troubleshoot per the applicable service manual.
13. Verify that the software Data No. is now at the latest number listed in the ASC ECU Reprogramming
chart on page 1.
For ASC-ECU software number verification instructions, refer to step 6 in this bulletin.
14. Turn off the ignition switch and disconnect the MUT-III. Turn off and disconnect the battery charger.
15. Test drive the vehicle to confirm proper operation.
PARTS INFORMATION
No parts are required for the completion of this recall.
WARRANTY INFORMATION
There is only 1 repair scenario for this campaign.
#
A
Repair Procedure
Campaign
Operation
Reflash the ASC-ECU
C1708R01
Labor
Time
Part Number
0.3 hrs.
No parts needed
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SC−17−001
WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION
Enter all claims as claim type 'C' - Recall/Campaign Claims.
Please follow these campaign instructions when entering each claim. See the example below.
Certain 2017MY Outlander models only.
Claim Header Section:
Enter in the first 6 characters of the campaign
number: C1708R and simply follow the cam­
paign operation shown on the Superscreen.
C1708R
64500
JA…………..….
After entering the required customer data, vehicle information, select the applicable campaign number
and the one replacement scenario performed. Then, by hitting the “Save and Continue” button, the
system will automatically fill-in several other fields. See the labor and parts examples on below.
Service Campaign Claim:
Labor:
There is only 1 repair scenario for this campaign. Reprogram the ASC-ECU on involved vehicles.
Labor Op: C1708R01 - Reflash ASC-ECU
Labor Time: 0.3 hrs.
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Parts:
No parts are required or needed for this repair.
Rental Cars:
If there is a need to provide the owner with a rental car, claim the applicable charges in this section of
the claim on the lower portion of the labor entry screen.
Note: Rental Cars applicable in the US and Puerto Rico only.
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SC−17−001
AFFECTED VEHICLES
MODEL: 2017 Outlander
This notice applies to your vehicle, _________________.
Date: December 2017
Re: Customer Satisfaction Campaign SC−17−001
Dear NAME,
Mitsubishi Motors always strives to build vehicles with the highest level of quality, and continuously improve
that quality with every vehicle built. To help assure continued satisfaction with your Mitsubishi vehicle, we
are recommending that the following product improvement be performed on certain 2017 Outlander
vehicles built between August 1, 2016 and July 3, 2017.
Recommended Product Improvement:
Due to an inappropriate programming of the Active Stability Control (ASC) ECU, the Forward Collision
Mitigation function does not operate when the vehicle is in Neutral.
What your dealer will do:
Your local Mitsubishi dealer will reprogram the ASC ECU. This repair will take approximately 0.5 hours to
complete. However, the dealer may need your vehicle for a longer period of time, but every effort will be
made to minimize your inconvenience. Product improvements will be completed free of charge.
What you should do:
Please contact your local Mitsubishi dealership to schedule an appointment. Although not required, it is
recommended to bring this letter when you take your vehicle into the dealership.
If you have any questions regarding this customer satisfaction campaign, please contact us:
Mitsubishi Customer Relations Department
P.O. Box 6400
Cypress, CA 90630−0064
Phone 1−888−648−7820
Hours: Monday – Friday 7 a.m. – 4 p.m. Pacific Time
If you have already encountered a problem with the ASC ECU as a result of this specific condition and
have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of
payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P.O. Box 6400, Cypress, CA 90630−0064
We appreciate your prompt attention to this matter, and apologize for any inconvenience.
Sincerely,
Mitsubishi Motors North America, Inc.
C1708R