Customer Letter

AFFECTED VEHICLES
MODEL: 2017 Outlander
This notice applies to your vehicle, _________________.
Date: December 2017
Re: Customer Satisfaction Campaign SC-17-001
Dear NAME,
Mitsubishi Motors always strives to build vehicles with the highest level of quality, and continuously improve
that quality with every vehicle built. To help assure continued satisfaction with your Mitsubishi vehicle, we
are recommending that the following product improvement be performed on certain 2017 Outlander
vehicles built between August 1, 2016 and July 3, 2017.
Recommended Product Improvement:
Due to an inappropriate programming of the Active Stability Control (ASC) ECU, the Forward Collision
Mitigation function does not operate when the vehicle is in Neutral.
What your dealer will do:
Your local Mitsubishi dealer will reprogram the ASC ECU. This repair will take approximately 0.5 hours to
complete. However, the dealer may need your vehicle for a longer period of time, but every effort will be
made to minimize your inconvenience. Product improvements will be completed free of charge.
What you should do:
Please contact your local Mitsubishi dealership to schedule an appointment. Although not required, it is
recommended to bring this letter when you take your vehicle into the dealership.
If you have any questions regarding this customer satisfaction campaign, please contact us:
Mitsubishi Customer Relations Department
P.O. Box 6400
Cypress, CA 90630-0064
Phone 1-888-648-7820
Hours: Monday – Friday 7 a.m. – 4 p.m. Pacific Time
If you have already encountered a problem with the ASC ECU as a result of this specific condition and
have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of
payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P.O. Box 6400, Cypress, CA 90630-0064
We appreciate your prompt attention to this matter, and apologize for any inconvenience.
Sincerely,
Mitsubishi Motors North America, Inc.
C1708R