JA17TE-06

18MY JAGUAR F-PACE / LAND ROVER RANGE
ROVER VELAR - UNABLE TO COMPLETE PDI AND
ACTIVATE TELEMATICS SYSTEM: INTERIM PDI
ADVICE
08-NOV-17
NO.:
JA17TE-06
SA17TE-07
SEC.: TOOLS
&
EQUIPMENT
SERVICE ALERT
MKT.: CAN / USA
Jaguar Land Rover North America Front Desk Engineering would like to inform all Pathfinder users about an
emerging concern being tracked via technical helpline cases and EPQR submissions.
When attempting to perform a complete PDI on 18MY Jaguar F-PACE or 18MY Land Rover Range Rover Velar
models, a communication error between Telematics Control Unit (TCU) and JLR's Connected Car Server may
leave the Telematics system deactivated.
This issue is still under investigation and the root cause is not fully understood, but we have compiled an interim
strategy to expedite a solution for circumstance based on TA cases where effective results have been achieved.
Please see the attached PDF with detailed interim instructions for processing these vehicles.
We apologize for any inconvenience this may have caused recently, and once a formal solution has been released
this alert will be updated with appropriate details
For questions regarding the content of this publication, please contact:
Thomas Bollettieri
Product Investigation Specialist - Electrical Systems
201-818-8339
[email protected]
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
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18MY Range Rover Velar & F-PACE
Interim PDI advice
Issue
Vehicle fails PDI routine due to telematics will not activate – e-Call button fails to illuminate
Cause
Communication error between Telematics Control Unit (TCU) and Server
Action
Attempt to manually activate TCU BEFORE attempting PDI:
IMPORTANT: Note timestamps for ALL TCU activation attempts to be included with any TA requests
needed to complete activation.
 Move vehicle outside to known area of good reception.
 Attempt manual activation with 10 second bCall button press. (note timestamp)
 2 or 3 attempts should be made, waiting about 3 minutes between each attempt to allow for
delays in data exchange with connected car servers.
If manual TCU activation is not successful, proceed with normal PDI processing with Pathfinder
applying the following care points:
 Only use Pathfinder 115 onwards.
 Verify WiFi, Mobile Data, and hotspot settings are turned off. (where fitted)
 Verify SIM card is removed from vehicle.(where fitted)
 Perform PDI (Note timestamp of TCU activation process within PDI routine.)
If unsuccessful:
 Run Telematics server check (Note timestamp)
CAUTION: This procedure requires Pathfinder version 115 loaded or a later version.
1. Connect the JLR approved diagnostic tool and the JLR approved battery support unit
to the vehicle and begin a new diagnostic session.
2. The JLR approved diagnostic tool will read the correct VIN for the current vehicle and
automatically take the vehicle out of ‘Transportation mode’ if required.
3. Follow the JLR approved diagnostic tool prompts.
4. Select 'ECU Diagnostics'.
5. Select 'Telematics control unit module' [TCU]'.
6. Select 'ECU Functions'
7. Select 'Telematics server communication check'.
8. Follow all on-screen instructions to complete this task.
 Run Activation routine (Note timestamp)
1. Select 'ECU Diagnostics'.
2. Select 'Telematic control unit module' [TCU]'.
3. Select 'ECU Functions'
4. Select 'Activate telematics control module'.
5. Follow all on-screen instructions to complete this task.
 Repeat PDI routine. (Note timestamp of TCU activation process within PDI routine.)
If still unsuccessful:
 Run the TCU "New Module Programming" function.
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18MY Range Rover Velar & F-PACE
Interim PDI advice
1. Select 'ECU Diagnostics'.
2. Select 'Telematic control unit module' [TCU]'.
3. Select 'Update ECU'.
4. Follow all on-screen instructions to complete this task.
5. When the task is completed, exit the current session.
6. Disconnect the JLR approved diagnostic tool and the JLR approved battery support
unit.
IMPORTANT: Extract session files immediately after exiting the current diagnostic session to
include with a TA case if required.
Vehicles that cannot successfully activate TCU Connected Car services following these steps must
open a VIN specific TA request including the following details.
 Session files
 Confirmation of process followed and SSM number.
 Date/Time of all manual activation attempts.
 TCU serial number
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