APaS01032018904

INTERACTIVE NETWORK
Next Unread Message
View Message
Sent on
01
From
Parts and Service Division
Subject
Request for Visit: 2012-2016 CR-V Front Wiper Motor Inop (Zone 4)
03
2018
Expires on 01
22
2018
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Visit: 2012-2016 CR-V Front Wiper Motor Inop (Zone 4)
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is investigating certain 2012-2016 CR-Vs with a customer complaint of the front wiper motor inop completely or inop on certain
speed setting. To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirement:
1. Front wipers only.
2. Front wipers inop in either condition;
a. All speed settings
b. One or more speed settings (Intermittent, Low or High)
Action Required
If you have or know of such a vehicle, please call the Technical Research & Support (TRS) Group at
800-880-1072. TRS will need to record certain vehicle information and provide you with further instructions.
American Honda Motor Co., Inc.
Page 1 of 1