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From
Parts and Service Division
Subject
Request for Parts: 2014-2017 RLX & RLX Hybrid Musty Smell from HVAC
03
2018
Expires on 01
22
2018
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Research & Support Group
Request for Parts: 2014-2017 RLX & RLX Hybrid Musty Smell from HVAC
This message is solely directed to Acura dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is investigating certain 2014-2017 RLXs & RLX Hybrids with a client complaint of musty smell coming from HVAC. To fully
understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. No previous replacement of HVAC components.
2. No previous cleaning or spraying of disinfectant into the vents
3. Vehicle must still have the same cabin air filter as when the complaint was made.
Action Required
If you have or know of such a vehicle, please call Technical Research & Support (TRS) Group at 800-880-1072. TRS will need to record certain vehicle information and
provide you with further instructions.
Thank you.
American Honda Motor Co., Inc.
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