PC593 2017

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
Key Fob
Voluntary Service Campaign
Reference: PC593
Date: December 15, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2017 Rogue (T32) (SV and
SL trim ONLY)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
50,944
NA
NA
NO
Nissan is conducting a Voluntary Service Campaign on approximately 50,944 model year 2017
Nissan Rogue SV and SL trim level vehicles. Nissan has discovered that the I-Key fob may be
missing the FCC ID label required by the Federal Communications Commission.
To correct this condition, Nissan is conducting a Voluntary Service Campaign to provide customers
with two FCC ID labels (included with the owner letter) that can be easily affixed to each I-Key fob
for your 2017 Rogue.
***** What Dealers Should Do *****
1. No dealer action is necessary for this Voluntary Service Campaign.
2. If a customer has a notification letter, but has lost or damaged the two (2) FCC ID labels,
replacement labels can be acquired by sending an email to [email protected]
 Dealers should specify:
 PC593 – I-Key Fob Labels Required (in title of email)
 Customer VIN
 I-Key fob part number
 Name and address to send the new labels to
NOTE: SERVICE COMM will not be active for this campaign.
***** Release Schedule *****
Owner Notification

Nissan will begin mailing Owner Letters containing two (2)
FCC ID labels to affected customers beginning the first
week of January, 2018.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a safety recall?
A.
No.
CAMPAIGN ID: PC593 | Original Document
Q.
How do I identify an affected vehicle in SERVICE COMM?
A.
This service campaign will not be active in SERVICE COMM. An official letter and FFC ID
stickers are being sent to all affected owners. The letters are VIN specific.
Q.
What is the reason for this notification?
A.
Nissan has discovered that model year 2017 Nissan Rogue SV and SL trim level vehicles that
have the I-Key fob may be missing the FCC ID label required by the Federal Communications
Commission.
Q.
What will be the corrective action for this voluntary service campaign?
A.
To correct this condition, Nissan will provide affected customers with two (2) FCC ID labels
(included with the owner letter) that can be easily affixed to each I-Key fob for your 2017
Rogue.
Q.
When will vehicle owners be notified?
A.
Nissan will begin mailing Owner Letters, containing two FCC ID labels, to affected customers
the first week of January 2018, via U.S. mail.
Q.
How can replacement labels be obtained if a customer claims to have lost or
damaged their FCC ID labels?
A.
Nissan If a customer has a notification letter, but has lost or damaged the two (2) FCC ID
labels, replacement labels can be acquired by sending an email to [email protected]
 Request should specify:
o PC593 – I-Key Fob Labels Required (in title of email)
o Customer VIN
o I-Key fob part number
o Name and address to send the new labels to
Q.
Is there any charge for the FCC ID labels?
A.
No.
Q.
What model year Rogue vehicles are involved?
A.
Approximately 55,137 Nissan Rogue (T32) (SV and SL trim level) vehicles in Canada, the
United States, and territories are affected.
Q.
I have a 2017 Rogue vehicle but did not receive a letter, how can I tell if my vehicle
is affected?
A.
Owners affected by this action will receive a notification letter in the mail, which will also
CAMPAIGN ID: PC593 | Original Document
contain two (2) FCC ID labels.
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
No
Q.
Does this campaign affect Rogue (SV and SL) vehicles sold in Canada?
A.
Yes.
Q.
Can this campaign be performed on U.S. vehicles that are being operated in Foreign
Countries (Overseas)?
A.
Yes.
CAMPAIGN ID: PC593 | Original Document