Multiple Models

MULTI-MODEL: OWNER’S MANUAL #1
ISSUED: December 2017
Service Bulletin
Ame ric a n H on d a M ot or C o., Inc.
EMISSION RECALL
MULTIPLE MODELS - OWNER’S MANUAL REPLACEMENT
AFFECTED UNITS
Model
VIN Range
Model
VIN Range
2017 CBR600RR/RA
All
2017 VT750C2B
All
2017 CRF1000L/LD
All
2017 XR650L
All
2017 VT1300CX/CXA
All
PARTS INFORMATION
Do not order any parts.
Dealer Inventory: All remedy parts for dealer-owned units will be allocated to your dealership.
Customer Units: A new Owner’s Manual will be mailed directly to owners of affected motorcycles.
Part Description: Owner’s Manual (O/M)
Model
Defective O/M P/N
Remedy O/M P/N
CBR600RR/RA
31MJC640
31MJC641
CRF1000L/LD
31MJP610
31MJP611
VT1300CX/CXA
31MFR670
31MFR671
VT750C2B
31MFE700
31MFE701
XR650L
31MGW650
31MGW651
WARRANTY CLAIM INFORMATION
After completing the Service Bulletin repair procedure, submit one warranty claim per unit with the
following template number:
Claim Template
KH9A
Flat Rate Time
0.2 hours
BACKGROUND
Honda is launching an EMISSION RECALL of
multiple model year 2017 motorcycles to
replace a defective Owner’s Manual.
Due to a printing error, critical symbols indicating the required skill level and whether to
inspect, or replace are missing from the Maintenance Schedule page. Additionally, other pages
may be affected by missing symbols. A replacement Owner’s Manual is available to correct
this condition.
Emission Consequence
If an owner of an affected motorcycle does not
perform the required scheduled maintenance,
©2017 American Honda Motor Co., Inc. – All Rights Reserved
due to the Owner’s Manual printing error, the
motorcycle may emit excessive emissions.
Repair Procedure Overview
The original Owner’s Manual must be replaced
with a corrected manual.
CUSTOMER NOTIFICATION
Pending regulatory agency approval, American
Honda is sending a letter to owners of affected
motorcycles informing them that their motorcycle is being recalled for a defective Owner’s
Manual. The customer will be made aware of
the emission risk of the missing critical scheduled maintenance information. They will
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MTB 16515 (1712)
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your Honda. These procedures should not be attempted by "do-it-yourselfers," and
you should not assume this bulletin applies to your Honda, or that your Honda has the condition described. To determine whether this
information applies, contact an authorized Honda dealer.
MULTI-MODEL: OWNER’S MANUAL #1
ISSUED: December 2017
receive a corrected Owner’s Manual with the
notification letter.
For your reference, a copy of the Customer Letter is reproduced on page 3 of this bulletin.
Motorcycle Warranty Online:
iN > Service > Warranty & HondaCare >
Warranty Connect
Or call (800) 421-1900, option 7
DEALER INVENTORY
REPAIR PROCEDURE
Repair all affected motorcycles according to
this bulletin before selling them.
Remedy Owner’s Manuals will be shipped to
your dealership to repair affected inventory.
Within the shipment is a list of affected units
by model and VIN.
- If a unit on the list is already sold and
delivered, contact your customer and ask
them to bring in their vehicle for a free
Owner's Manual replacement.
- If a unit on the list was involved in a dealer
trade, please coordinate the exchange of
the manual with the other dealer.
DEALER INVENTORY
1. Review the AFFECTED INVENTORY sheet
that came with the remedy Owner’s Manual shipment and locate each affected unit.
• To search for applicable recalls on a specific unit, use Unit Information on iN.
• To manage your affected inventory, use
eResponsibility Report on iN.
REPAIR VERIFICATION
To verify if this recall has already been performed, check Unit Information on iN.
CUSTOMER OWNED UNIT
• If the Unit Information check indicates
this recall (KH9) is not complete, call
Warranty at (800) 421-1900, option 7.
• If the Unit Information check indicates
this Recall (KH9) is complete, no further
action is necessary.
DEALER INVENTORY
• If the Unit Information check indicates
this recall (KH9) is not complete, see
DEALER INVENTORY above.
• If the Unit Information check indicates
this Recall (KH9) is complete, no further
action is necessary.
DEALER SUPPORT
2. Open the crate cover and locate the parts
carton.
• If necessary, refer to the model specific
Set-Up Instructions for parts carton location.
3. Open the parts carton and replace the
original Owner’s Manual with the remedy
part.
Destroy the original Owner’s Manual.
• If necessary, refer to PARTS INFORMATION on Page 1 to differentiate defective from remedy parts. The part
number is located on the back cover of
the Owner’s Manual as shown.
OWNER’S MANUAL BACK COVER:
PART NUMBER
FACTORY REPAIRED UNITS
You may receive factory repaired units that
have a remedy Owner’s Manual affixed to the
parts carton top side. During unit Set-Up, follow the instructions on the remedy Owner’s
Manual pouch and replace the original manual with the remedy part.
WARRANTY QUESTIONS
If you have any warranty administration questions relating to warranty claim templates,
repair verification discrepancies, and claim filing procedures, please contact:
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©2017 American Honda Motor Co., Inc. – All Rights Reserved
MULTI-MODEL: OWNER’S MANUAL #1
ISSUED: December 2017
TEXT OF CUSTOMER LETTER
CUSTOMER LETTER IS FORTHCOMING
©2017 American Honda Motor Co., Inc. – All Rights Reserved
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