23Q3 circular

Emissions Recall
Code: 23Q3
REVISION
Subject
Release Date
Revision Summary
Affected Vehicles
2.0L TDI Engine (GEN 3) Emissions Control Software – Customer Only (Retail Sold)
TDI Vehicles USA ONLY
January 13, 2017
Labor operation for criteria 02 updated.
U.S.A.: 2015 MY Volkswagen 2.0L TDI (Gen 3), Customer (Retail Sold) Only
Country
Model Year
Vehicle Carline
Jetta
Beetle
USA
2015
Beetle Convertible
Passat
Golf
Golf SportWagen
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Problem Description
The Environmental Protection Agency and California Air Resources Board have determined
that Volkswagen vehicles equipped with a 2.0L 4-cylinder TDI engine do not comply with
applicable emissions regulations. The emissions control systems on the vehicles will not control
emissions under off-cycle conditions as effectively as during the federal test procedure. The
extent of the emissions increase under off-cycle conditions depends upon how the vehicles are
driven.
Corrective Action
Install updated emissions control system software, install a TDI Emissions Modification – Proof
of Partial Completion Label and install a Supplemental Vehicle Emissions Control Information
Label.
At this time, affected new and used vehicles in dealer inventory are not included in this
emissions modification release.
If the vehicle has been modified by the customer prior to receiving the emissions modification
in a manner that may yield a non-compliant emissions system (for example, removal of a
catalyst, installation of parts that impact emissions or emissions- related parts, or modifications
to the ECU or computer software of the vehicle), Volkswagen may not be able to perform the
emissions modification until the customer corrects such modification.
Code Visibility
On or about January 12, 2017, this campaign code showed open on affected vehicles in Elsa.
On or about January 12, 2017, affected vehicles were identified with this campaign code in the
VIN Lookup tool at www.vw.com.
Owner Notification
Owner notification will take place in January 2017.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 1 of 18
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix the appropriate TDI Emissions Modification – Proof of Partial Completion Label
and the appropriate Supplemental Vehicle Emissions Control Information Label after work is
complete. Labels can be ordered via the Compliance Label Ordering portal at www.vwhub.com.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2016 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 2 of 18
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
23Q3
Damage Code
0099
Parts Vendor Code
Claim Type
Vehicle Wash/Loaner
Criteria I.D.
WWO
Sold vehicle: 7 10
Do not claim wash/loaner under this action
01
*Perform software update, install TDI Emissions Modification – Proof of Partial
Completion Label and install Supplemental Vehicle Emissions Control Information
Label.
Labor operation: 2360 22 99
75 T.U.
*Labels cannot be charged to this campaign. Labels can be ordered through the
Compliance Label Ordering portal free of charge.
At this time, affected new and used vehicles in dealer inventory are not included
in this emissions modification release.
Criteria I.D.
02
*Perform software update, install TDI Emissions Modification – Proof of Partial
Completion Label and install Supplemental Vehicle Emissions Control Information
Label.
Labor operation: 2360 25 99
75 T.U.
*Labels cannot be charged to this campaign. Labels can be ordered through the
Compliance Label Ordering portal free of charge.
At this time, affected new and used vehicles in dealer inventory are not included
in this emissions modification release.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 3 of 18
Campaign Work Procedure for Customer (Retail Sold) TDI Vehicles Only
23Q3 Emissions Recall
At this time, affected new and used vehicles in dealer inventory are not
included in this emissions modification release.
NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.
Required Parts
Quantity
Part Number
Part Description
1
03L 010 005 J
Supplemental Vehicle Emissions Control Information Label
1
CAMP TDI 2016_3A
TDI Emissions Modification – Proof of Partial Completion Label
Labels can be ordered through the Compliance Label Ordering portal free of charge.
Required Tools
•
VAS6150X – Diagnostic Tester (or equivalent)
•
VAS5054X – Remote Diagnosis Head (or equivalent)
•
GRX3000VAS – Battery Tester/Charger
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 4 of 18
•
•
Service Modification Validation Web App
tdi-inform.track360.com
TIP
This web application is compatible with desktops, laptops,
Apple and Android mobile devices running the most current
versions of FireFox, Chrome, Safari, or Explorer as well as iOS
9+ on iPads and iPhones.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate the
modification will stop the processing of payment for your
dealership even if the modification has been completed.
Emissions Modification Instruction
Section A - Check for Previous Emissions Modification
TIP
If the TDI Emissions Modification – Proof of Partial Completion Label (CAMP TDI 2016_3A) is present, no further
work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of modification, print this screen and
keep a copy with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
•
Check for other Open campaign actions .
Other Open campaign actions must be completed
prior to releasing the vehicle to the customer.
•
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 5 of 18
Section B – Check for Service Initiation
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment
for your dealership even if the modification has been
completed.
NOTE
RISK of Non-payment!
Ensure that the “check mark”  is present prior
to beginning any work.
•
Ensure the Service Initiation Form has a “check
mark” .
o
If the Service Initiation Form does not
have
a
“check
mark”
,
immediately contact your Service
Consultant to complete the initiation.
o
If “check mark”  is present, initiate
Service Modification Documentation
Form and continue work.
DO NOT proceed with any work unless you can initiate
the Service Modification Documentation Form.
Continue to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 6 of 18
Section C – Check for Pre-existing MIL ON Conditions and Vehicle Modifications
•
Check for illumination of the MIL .
o If MIL is illuminated, STOP, obtain GFF
diagnostic log, create a VTA ticket and
contact the Volkswagen Technicians
Helpline.
o If MIL is not illuminated, continue work
procedure.
TIP
•
•
VTA cases regarding MIL ON conditions
require a GFF diagnostic log to be uploaded
at the time of first contact.
Check for vehicle modifications from original
equipment.
o If vehicle modifications from original
equipment are found, STOP, create a VTA
ticket and contact the Volkswagen
Technicians Helpline.
o If vehicle modifications from original
equipment are not found, continue work
procedure.
Proceed to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 7 of 18
Section D – Software Update Procedure
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.
If using the Bluetooth VAS 5054A transmitter head, it is connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth.
The Bluetooth function of the scan tool is physically switched off .
VAS 6150 & VAS 6150A
VAS 6150B
VAS 6150C
(Front panel behind handle)
(Right side behind WIRELESS door)
(Left side behind SC/EX door)
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 8 of 18
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
Things to check before starting Software Version Management (SVM):
Verify your network connection through LAN by checking the connection icon (lower right of the home
screen).
Check the icon  within the ODIS
software that you have a connection.
Within the Connection Tab, verify that the
Connection type(s) display “Internet” .
Start a connections test  and verify that
all connections pass.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 9 of 18
•
Open the hood.
•
Open the battery cover.
•
Attach the GRX3000VAS Tester/Charger to the
vehicle battery.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch the headlights off.
•
Connect the VAS6150X Diagnostic Tester (or
equivalent) to the vehicle.
•
Start the ODIS program.
•
Confirm that scan tool is communicating with the
diagnostic head by USB .
o
If the Bluetooth symbol is shown  then disconnect the diagnostic
head from the vehicle and reconnect the
USB cable to the diagnostic head and
then reattach to the vehicle.
•
Upon ODIS startup, verify the “Diagnosis”
operating mode is selected .
•
Once the GFF scan is complete, select “Special
functions” , then “Adapting software”
, then select “Perform test” .
NOTE
RISK of Scan Tool Damage!
•
Do not leave the scan tool on the windshield during
the flash process, as it is possible that the
windshield wipers may cycle.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 10 of 18
NOTE
RISK of Improper Repair!
•
DO NOT SELECT the test plan for “Adapt software,
diesel, exhaust EA189 action 23Q3” .
ONLY SELECT the test plan “Adapting software”
 to perform this repair.
•
•
Select the appropriate option to
software via action code” .
“Update
TIP
•
Read this screen carefully. The option to
update software via action code is NOT always
selection #1.
•
Enter “3DEF” .
•
Select “Accept” .
TIP
KESSY Vehicles!
•
Due to a weak key battery, it may be necessary
to hold the key up to the reader coil during the
ignition on/off process of the flash.
•
Key(s) should always be left in the vehicle
during the flash process.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 11 of 18
•
Select “Complete/Continue”  to begin the
software update process.
o
If the response indicates that the control
modules are current Flash Process is
Complete, proceed to Section C.
o
If the response indicates new software
versions are available ,
Select “Complete/Continue” and follow
the on-screen prompts to complete the
test plan.
•
When the SVM update is complete a confirmation
message is displayed .
•
Select “Complete/Continue” .
•
Switch
the
ignition
off,
“Complete/Continue” .
•
The green check mark indicates the test plan was
successfully carried out.
then
select
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 12 of 18
•
At the end of the diagnostic session, Select “Send”
 and follow the prompt for sending the log
on-line.
NOTE
RISK of Non-payment!
Diagnosis logs must be sent on-line after the flash
process to be considered for reimbursement.
TIP
Technicians may find it helpful to also store the log
on a USB stick for back-up.
TIP
When exiting GFF, it is important to select “No”
.
TIP
It is possible after the flash that the TPMS light may be
illuminated. Follow test plan “03 – Tire pressure
monitoring display” .
•
If TPMS light illuminates, follow test plan “03 – Tire
pressure monitoring display” by selecting
“Perform test” .
•
Disconnect the VAS tester.
•
Switch off and disconnect the battery charger.
•
Reinstall the battery cover.
•
Release the parking brake.
Proceed to Section E.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 13 of 18
Section E – Supplemental Vehicle Emissions Control Information Label
Install Supplemental Vehicle Emissions Control
Information Label
TIP
•
The surface where the label is to be installed
must be clean, dry, and free from oil residue
prior to installing the label.
•
Label must NOT cover any existing label(s).
•
Label must be installed in locations shown.
•
Photo documentation of label installed is
required.
•
Open the hood.
•
Clean the surface where the label is to be
installed .
•
Install the Supplemental Vehicle Emissions
Control Information Label, 03L 010 005 J, in the
location shown .
Proceed to Section F
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 14 of 18
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 15 of 18
Section F – TDI Emissions Modification – Proof of Partial Completion Label
Install TDI Emissions Modification – Proof of Partial
Completion Label
TIP
•
The surface where the label is to be installed
must be clean, dry, and free from oil residue
prior to installing the label.
•
Label must NOT cover any existing label(s).
•
Photo documentation of label installed is
required.
•
When affixing the label, keep in mind that in the
future, a Phase 2 completion label will also need
to be affixed at a later date alongside this Phase
1 completion label.
•
Clean the surface next to the Vehicle Emission
Control Information Label where the TDI
Emissions Modification – Proof of Partial
Completion Label is to be installed.
•
Fill out and install the TDI Emissions Modification
– Proof of Partial Completion Label, part number
CAMP TDI 2016_3A.
•
Apply clear overlay (provided).
•
Close the hood.
Proceed to Section G (California only).
Proceed to Section H (All States without California).
Section G – California Only Requirements
CALIFORNIA ONLY Requirements for Emissions
Campaigns Having Customer Notification
The California Air Resources Board and the Department
of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration
renewal. When campaign work is done you must
provide the owner with a signed “Vehicle Emission
Recall – Proof of Correction” certificate (RC
EMIS_CAL VW). Certificates can be ordered at no cost
online via the Compliance Label Ordering portal at
www.vwhub.com.
TIP
Ensure owners are aware of the importance of
retaining the completed certificate for their records. It
should be mailed to the California DMV only upon
request.
Proceed to Section H
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 16 of 18
Section H – Service Modification Documentation Requirements
Job Roles Summary:
•
•
•
•
•
Service Consultant – Initiates validation tool.
Service Technician – Completes service
modification requirements.
Manager – Validates the modification was properly
completed.
Cashier – Prints receipt, fuel economy label and
delivers to customer.
Warranty Administrator – Enters claim into the
SAGA system.
TIP
To access the interactive forms go to the TDI Settlement
Program microsite on vwhub.com. Then Select the “TDI
IN-FORM” Button from the lower left side of the microsite
navigation.
•
Enter the “TDI IN-FORM” tool .
•
Enter the VIN for the vehicle that requires
documentation.
TIP
The VIN can be manually typed in or using an iPad or
iPhone running i0S 9+, the camera can be used to scan
the VIN Barcode.
Please note ambient lighting, camera quality, etc. may
impact the effectiveness of the VIN scanning feature.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 17 of 18
TIP
After the VIN has been entered, the system will
automatically validate that it is a TDI VIN. This will be
indicated by a green check mark that will appear next to
the VIN.
•
Validate the VIN is correct for the vehicle, then click
the “Submit” button .
•
Select “Service Modification Documentation Form”
.
•
Follow the on-screen prompts completely.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment for
your dealership even if the modification has been
completed.
TIP
Upon completion of the Service Modification
Documentation Form, the Manager must validate the
repair in the IN-FORM tool.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
January 2017
23Q3 Page 18 of 18