Update Bulletin

UPDATE Technical Bulletin
February 17, 2015
37J2 UPDATE – AQ250 TCM Software (FED_EMS)
NOTE:
• This action is a vehicle UPDATE, not a Recall.
• Perform this UPDATE on all applicable vehicles within FEDERAL EMISSIONS WARRANTY.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments):
UPDATE Code 37J2 – AQ250 TCM Software (FED_EMS)
Model(s)
Year
Engine Code
Trans. Code
Passat
2014-2015
All
AQ250
Jetta
2014-2015
All
AQ250
Beetle, Beetle
Convertible
2014-2015
All
AQ250
Golf
2014-2015
All
AQ250
REVISION HISTORY
Revision
Date
Purpose
1
December 03, 2014
Original publication
2
February 17, 2015
Added 2014 model year
Condition
This update has been proactively released to prevent harsh shifting and perceived hesitation.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 37J2 code in Elsa, Campaign/Action Information
screen on the day of repair.
•
If the vehicle is sold it must be within the FEDERAL EMISSIONS WARRANTY.
•
Procedure must be performed within the allotted time frame stated in this UPDATE.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Page 1 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Technical Background
It is possible that some customers may experience harsh shifting concerns and/or perceived hesitation
concerns under certain driving conditions related to TCM software calibration.
Production Solution
New software introduced CW49/14.
Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa
printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
Step 1:
• Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and
keep a copy with the repair order
⇐ Ensure that the Status is “Open”

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and
corresponding parts associated
Step 2:
• According to the table below, check and
if necessary, update software:
ODIS – enter Start Diagnosis=> Special
Functions=> Adapt Software test plan.
Page 2 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Update Programming Procedure
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance
2014603 “Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.
NOTE
Prior to launching VAS Diagnostic Device application and starting control module update process, confirm
tester screen saver and power settings are off.
Failure to do so may result in the tester entering power save mode during data transfer, and subsequent
control module failure.
When using any tester in conjunction with a VAS 5054A wireless transmitter head for a flash procedure:
•
Connect the tester using an Ethernet “hard line” cable between the tester and the on-line network.
DO NOT USE WI-FI.
•
Connect a USB cable between the transmitter head and the tester. Failure to do so may lead to
errors during the flash procedure.
•
DISABLE BLUETOOTH and ensure that the tester is NOT communicating via Bluetooth as
the Bluetooth protocol is not a robust data transfer environment for the flash process. DO
NOT USE BLUETOOTH for flashing. Control module failures caused by flashing via
Bluetooth will not be covered.
All Volkswagen scan tool devices must only be used with their power adapters plugged in. Under no
circumstances should they be used on battery power alone during the programming procedure.
Critical Warning: The Midtronics Battery Charger must be connected to the vehicle battery for the
duration of the programming, to ensure the battery state of charge remains above 12.5 volts during the
update process. If the battery drops below 12.5 volts, the programming could fail which may result in
damage to the control module.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that
personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away
from Radiator Fan(s) during Update Process!
Page 3 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
SVM Update Instructions
•
Connect the tester to the on-line network
using an Ethernet cable.
•
Connect the VAS 5054A transmitter head
to the VAS tester using the USB cable.
•
Disable Bluetooth by physically turning the
switch to the off position.
NOTE
If the Bluetooth wireless VAS 5054A transmitter
head is used in conjunction with a VAS tester,
the transmitter head MUST BE connected with a
USB cable to the tester.
WARNING
The Bluetooth function of the scan tool MUST
BE PHYSICALLY SWITCHED OFF prior to
performing this update. 
NOTE
The windshield wipers may cycle during the
software update process.
1. Connect battery charger and scan tool to vehicle and navigate to Guided Fault Finding=>
Diagnosis=>Special Functions=>Adapting Software=>Perform Test.
2. Update the Transmission Control Module using the SVM Unit code as listed in the table below:
3. If necessary, refer to instructions in TB, 2014603: 00 Software Version Management (SVM),
operating instructions.
Page 4 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Model
Engine
Old Software
Part No.
Old
Software
Version
New
Software Part
No.
New
Software
Version
SVM
Action
Code
(or higher)
09G927749B
2456, 2492,
2503, 2546,
2658, 2739,
2784
09G927749B
2917
09G927749B
2456, 2492,
2503, 2546,
2658, 2739,
2784
09G927749B
2855
09G927749A
2377, 2455,
2502, 2547,
2659, 2738,
2785
09G927749A
2916
09G927749A
2455, 2502,
2547, 2659,
2738, 2785
09G927749A
2856
09G927749
2495, 2507,
2528, 2568,
2660, 2740,
2786
09G927749
2915
MY2015
Beetle,
Beetle
Convertible
09G927749
2495, 2507,
2528, 2568,
2660, 2740,
2786
09G927749
2857
MY2015
Golf
09G927749D
2509, 2549,
2563, 2694,
2697
09G927749D
2866
MY2014
Passat
MY2015
Passat
MY2014
Jetta
MY2015
Jetta
1.8T
MY2014
Beetle,
Beetle
Convertible
3B8B
4. Clear all DTCs.
5. Exit GFF and send the diagnostic protocol on-line when prompted.
Page 5 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure
Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in Elsa on the day of repair. To help
ensure prompt and proper payment, attach the screen print to the repair order.
Claim Help
U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”
Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.
SAGA Code 37J2 Claim Entry Procedure
Check Elsa to confirm that this UPDATE code is open on the day of repair.
Service No.: 37J2
Damage Code: 0099
Parts Manufacturer/Vendor Code: WWO
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Check/UPDATE present. No further work required.
Repair operation:
0183 00 99
10 TU
-- OR -Check/UPDATE not present. Install new TCM software.
Repair operation:
3730 25 99
40 TU
There is NO reimbursement for wash or loaner vehicle!
If the vehicle is outside of the specified warranty period OR if customer refused repairs.
U.S. dealers: Submit the request through WISE under the Campaigns/Update/Recall Closure option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable
Service Number, Customer Information, Dealer Number and Date.
Page 6 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Required Parts and Tools
Tool Description
Tool No:
Always ensure the ODIS Service application and brand
diagnostic data versions are up-to-date prior to performing SVM.
VAS Diagnostic Device
InCharge 940 (INC-940)
Midtronics Battery Tester/Charger
or
GRX3000VAS
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.
Page 7 of 8
© 2015 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 37J2
Dear Volkswagen Customer,
Today we performed UPDATE code 37J2 on your vehicle. This UPDATE installs the latest
available production level software for your transmission control module, and was performed
for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!