e-mail 3.0L TDI

VWoA Compliance
Subject:
3.0L TDI Update - Claims Processing Appointments
Importance:
High
From: Audi Communications
Sent: Friday, June 09, 2017 2:24 PM
Subject: 3.0L TDI Update ‐ Claims Processing Appointments
Importance: High
Dealer Communication
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From: Audi Operations
3.0L TDI Update - Claims Processing Appointments
Dear Dealer Partners,
The 3.0L Diesel Emissions Settlement claims process has begun and offers are now being extended to eligible
customers. As a reminder, the following Audi 3.0L TDI vehicles are affected:


MY ’09-’12 Audi Q7 (Gen 1)
MY ’13-15 Audi Q7 and MY ’14 –’16 Audi A6, A7, A8, A8L and Q5 (Gen 2)
Appointments for Buyback, Trade-In (for 3.0L Gen 1 vehicles) and Participation Payments (for 3.0L Gen 2
vehicles) are now being scheduled through the customer Online Claims Portal. The first appointments for
these claims will begin July 5th, 2017. You can now view the 30 day rolling schedule of both 2.0L and 3.0L
appointments for your dealership found on iAudi under My Dealership Reports.
Given the proximity to the first scheduled appointments, you may be receiving questions from customers
regarding the settlement process and their options. We continue to strongly recommend that you do not
offer any advice to your customers regarding what is covered or not covered under these settlement
documents. In instances where your customers or members of your staff have questions, there are several
official resources available to provide guidance. We encourage everyone to visit the special website we have
established for all diesel settlement matters, www.vwcourtsettlement.com. There you can read all of the actual
documents, and obtain fast answers to frequently asked questions.
That said, we are encouraging owners of 3.0L Gen 1 vehicles that elect the Trade-In Credit to contact their
preferred dealership to discuss options regarding available vehicles and delivery timelines. Customers are
reminded of this at several steps in the process and directed to this link to further explain the trade-in process
and encourage their early engagement with their preferred dealer. Further information and training on how the
Trade-In transactions will work will be communicated to dealers in the coming weeks.
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Important reminder: Customers who are Eligible Owners and transfer ownership of their 3.0-liter TDI
vehicles after January 31st, 2017 outside of the Settlement process may no longer be eligible for
settlement benefits.
The long-form class member notification document provides as follows: "Class Members who wish to claim
benefits under the Class Action Settlement, and have not already sold their vehicles, should retain them." This
means that any customers trading in their otherwise eligible vehicles outside of the settlement program will not
be eligible to participate in the Settlement or receive benefits.
The Dealer Support Team is staffed and ready to assist with any questions that you may have at 844-357-7778
regarding either the 2.0L or 3.0L Settlements or processes.
Thank you for your continued support as we start the next phase of our journey to make things right for owners
of 3.0L vehicles.
Sincerely,
Audi Operations
Click here to read the official dealer communication posted to iAudi.
For more dealer communications, visit the Communications page on iAudi.
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