A171784 2038119-
Service Bulletin Details
Public Details for: A171784 2038119-
This bulletin details instructions on handling when the oil minimum message appears but the oil level is above minimum but not overfilled.
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17 "Oil minimum warning, add one quart of oil" message appears, but oil level is above minimum (but not overfilled) 17 17 84 2038119/9 June 2, 2017. Supersedes Technical Service Bulletin Group 17 number 16-77 dated September 16, 2016 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A5 2013 - 2018 All 3.0 liter engine A8 2013 - 2014 All 3.0 liter engine Q5 2015 - 2017 All 3.0 liter engine Q7 2011 - 2016 All 3.0 liter engine A6, A7 2012 - 2015 All 3.0 liter engine A4, A5 cabriolet 2011 - 2018 All 3.0 liter engine Condition REVISION HISTORY Revision Date Purpose 9 - Revised header data (Added engine code) 8 09/16/2016 Revised Condition (Added additional criteria) Revised Service (Updated step 1) 7 06/08/2016 Revised Service (Updated step 2 and added step 3) Revised Warranty (Added GFF time) The message “Oil minimum warning, add one quart of oil” appears in the instrument cluster, but the oil level is above the minimum level (when measured with special tool T40178). The oil level is not above the maximum level (when measured with the special tool T40178). There are no DTCs related to oil level stored in the ECM memory. Note: If the crankcase is overfilled with oil, an incorrect oil level may be displayed in the MMI including “Oil minimum warning, add one quart of oil”. If the crankcase is found to be overfilled, correct the oil level and do not replace the oil level sensor. Page 1 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Background The oil level sensor is defective. Production Solution Updated oil level sensor. Service 1. Use special tool T40178 to verify that the oil level is not below the minimum level: Adjust the tool according to Elsa (Figure 1). The oil level needs to be above “0” (minimum). The oil level needs to be below the maximum level according to Elsa. If the oil level is found to be above the maximum level, do not replace the oil level sensor. Correct the oil level and skip to step 3. Figure 1. Adjusting the tool. 2. Replace the oil level sensor. Make sure that the oil level is at max (but not exceeding max), with engine oil temperature at 80°C. 3. Perform the "oil level/temp adaptation" in the cluster (address word 0017). Note: Do not perform an oil consumption test. Page 2 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Warranty 110 up to 48 Months/50,000 Miles. Claim Type: G10 for CPO Covered Vehicles – Verify Owner. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 1711 Damage Code: 0010 Labor Operations: Replace oil level sensor (For A6, A7, A8, Q7) 1711 1900 90 TU Replace oil level sensor (For A4, A5, Q5) 1711 1900 70 TU GFF 0150 0000 Max 30 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure 0121 0004 10 TU Diagnostic Time: Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB # 2038119/9 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part number Part Description Quantity 03C907660S Oil level sensor 1 Tool number Tool Description T40178 Oil level measuring tool Page 3 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Additional Information All parts and service references provided in this TSB (2038119) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. ©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.