A911731 2044670-
Service Bulletin Details
Public Details for: A911731 2044670-
This bulletin contains instructions for a software update to correct an issue with dropped calls in rmc mmi systems.
- 2017 - 2016 - 2015 - 2014 - 2013 - 2012 -
Models from 2017
| 2017 AUDI A6 |
| 2017 AUDI A7 |
| 2017 AUDI Q3 |
Models from 2016
| 2016 AUDI A6 |
| 2016 AUDI A7 |
| 2016 AUDI Q3 |
Models from 2015
| 2015 AUDI A6 |
| 2015 AUDI A7 |
| 2015 AUDI Q3 |
Models from 2014
| 2014 AUDI A6 |
| 2014 AUDI A7 |
Models from 2013
| 2013 AUDI A6 |
| 2013 AUDI A7 |
Models from 2012
| 2012 AUDI A6 |
| 2012 AUDI A7 |
91 RMC MMI Freezes or Restarts while using Bluetooth Media Streaming or with an Apple Device connected to AMI 91 17 31 2044670/5 June 7, 2017. Supersedes Technical Service Bulletin Group 91 number 17-01 dated January 17, 2017 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A6, A7 2012 - 2017 All Not Applicable Q3 2015 - 2017 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 5 - Revised Warranty (Updated Labor Operations) Revised Service (Added download option for software) 4 01/17/2017 Revised Required Parts and Tools (Updated SD Card part number) Revised Service (Updated SVM code) Revised attachments (Updated RMC Software Update PDF) 3 10/17/2016 Revised header data (Added model years and updated title) Revised Condition (Added restart condition for Apple devices) Revised Technical Background (Added iPhone specific info) Revised Service (Removed Bluetooth driver update via white customer update menu and changed to Red Engineering Full Software update) Revised Warranty (Changed for full ZUG update) Revised Required Parts and Tools (Included SD Card part numbers) The customer may report one or all of the following conditions: The Bluetooth connection drops or the MMI screen freezes soon after a Bluetooth hands-free call is ended. The Bluetooth icon will stay active in the MMI but the Bluetooth functionality does not work. The connection cannot be re-established via the phone until the ignition is cycled. The Bluetooth connection drops intermittently while music is being streamed. The Bluetooth icon will stay active in the MMI but the media will not play through the speakers in the car. The connection cannot be reestablished via the phone until the ignition is cycled. The MMI freezes or restarts randomly while using Bluetooth media streaming or while listening to an Apple device using the Audi Music Interface (AMI). Page 1 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Background This condition is caused by the faulty software used in the RMC Radio unit. The condition can occur with any type of phone (e.g., Windows phone, Android phone, or iPhone) when using Bluetooth or any Apple iOS device when connected to AMI. Production Solution Optimized software was introduced into series production. Service Update the RMC MMI software and complete the SVM code at the end of the process to code and parameterize the main unit and to provide feedback documentation to SVM. This process will also clear “Checking SVM DTC” if successful. Required equipment: ODIS Tester SVM code listed in steps below. RMC Software Update on SD Card (See required parts & tools information table below) OR RMC Software downloaded onto an SD Card using the SD Creator* *For more information about the SD creator, see TSB 2047812 "00 SD Creator: How to setup and use the SD Creator for obtaining vehicle software updates via the MIrrorServer" Time to complete update: Approximately 60 minutes (includes S/W update and SVM work). Repair procedure: 1. Determine which SD card is required based on the table below: Model & Model Year SD Card Part Number 2015 Q3 8X0 906 961 P 2012-2015 A6 2016-2017 Q3 8X0 906 961 AE 2016-2017 A6 Page 2 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 2. Connect a charger or battery maintainer to the vehicle that capable of maintaining the vehicle voltage at the appropriate levels (check current capacity of maintainer). Turn off all unnecessary battery consumers, such as LED DRL’s, HVAC blower, Radio volume mute, etc.). 3. Follow the steps listed in the attached document “RMC_Software_Update.PDF” to complete the update process. Enter the Red Engineering Update menu using the procedure listed in the instructions. Do not use the White Customer Update menu found under Menu >> Settings. Performing the update in the White Customer Update menu will only update the Bluetooth firmware and nothing else. Please perform the full update in the Red Engineering Update menu. 4. Perform the SVM feedback documentation using the SVM code listed below: Model 2015 Q3 2012-2015 A6 2016-2017 Q3 2016-2017 A6 RMC Update SVM Code RMC_NAR_K16158 RMC16NAR RMC_NAR_K16342 RMC19NAR Warranty Claim Type: 110 up to 48 months/50,000 miles. G10 for CPO Covered Vehicles - Verify Owner. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9196 Damage Code: 0040 Labor Operations: Program infotainment control unit 9196 9999 70 TU Diagnostic Time: GFF 0150 0000 Time stated on diagnostic protocol (Max 100 TU) Road test prior to service procedure No allowance 0 TU Road test after service procedure 0 TU No allowance Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Page 3 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Claim Comment: As per TSB #2044670/5 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part Number Part Description Quantity 8X0906961P RMC Software Update SD card (2012-2015 A6 or 2015 Q3) 1 (per dealer) 8X0906961AE RMC Software Update SD card (2016-2017 A6/Q3) 1 (per dealer) Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: TSB 2047812, 00 SD Creator: How to setup and use the SD Creator for obtaining vehicle software updates via the MirrorServer. All parts and service references provided in this TSB (2044670) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. ©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 4 of 4 © 2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.