A961716 2038849-

96 Remove key warning in DIS, MMI does not turn off with key removed, or locking with remote does not
work
96 17 16 2038849/2 July 26, 2017. Supersedes Technical Service Bulletin Group 96 number 14-87 dated October
30, 2014 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2012 -2013,
2015 - 2017
All
Not Applicable
Q3
2015 - 2017
All
Not Applicable
TT, R8
2012 - 2015
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header data (Added model years)
1
10/30/2014
Initial publication
One of the following conditions is present:
 The infotainment system (radio, navigation, etc.) is not switched off when the ignition key is removed.
 The steering column cannot be locked.
 The vehicle cannot be locked with the remote.
 A warning appears in the DIS indicating that the key must be removed from the ignition, but the key has
already been removed.
One of the following DTCs may be logged in the onboard supply control module, J519 (address word 0009):
 DTC B11A511 (Terminal S short circuit to ground)
 DTC B12E512 (Terminal 15 1 short circuit to B+)
 DTC B12E612 (Terminal 15 2 short circuit to B+)
Technical Background
 The locking cylinder for the ignition lock is stiff because of internal dimensional tolerance issues.
 The S-contact in the ignition switch does not open due to various manufacturing issues.
Page 1 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
A tolerance correction to the ignition lock cylinder components was implemented and the production process at
the component supplier was optimized.
Service
Note:
Before replacing any parts, clarify with the customer the circumstances of the complaint to clearly understand
what the customer experiences. There are different solutions for the different failure modes.
Lock Cylinder Replacement
Replace the lock cylinder if the following conditions are present when the ignition key is removed from the lock
cylinder:
 The steering column lock does not engage.
 The warning “Remove key from ignition” appears in the DIS when the driver door is opened.
 Either no DTCs are logged in the J519 control module (address word 0009), or DTC B11A511 (Terminal S
short circuit to ground) is stored.
Ignition Switch Replacement
Replace the ignition switch if the following conditions are present when the ignition key is removed from the lock
cylinder:
 The steering column lock engages.
At least one of the following DTCs is logged in the J519 control module (address word 0009):
 DTC B11A511 (Terminal S short circuit to ground)
 DTC B12E512 (Terminal 15 1 short circuit to B+)
 DTC B12E612 (Terminal 15 2 short circuit to B+)
Note:
Use care when replacing the ignition switch to prevent damage to the original switch when removing it from the
steering column lock.
Page 2 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
2807 (ignition lock cylinder) or 2804 (ignition switch)
Damage Code:
0017 (ignition lock cylinder) or 0040 (ignition switch)
Labor Operations:
Ignition lock cylinder remove + reinstall
2807 1900
50 TU
2807 1900
40 TU
2804 1900
40 TU
0150 0000
Time stated on
diagnostic
protocol
(For MY2012-MY2013 R8, TT, and A3)
Ignition lock cylinder remove + reinstall
(For MY2015 Q3 and A3)
OR
Ignition starter switch remove + reinstall
(All vehicles)
Diagnostic Time:
GFF
(Max 50 TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2038849/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 3 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Required Parts and Tools
Part Number
Part Description
Quantity
See ETKA
Ignition Lock Cylinder
As needed
See ETKA
Ignition Switch
As needed
Additional Information
All parts and service references provided in this TSB (2038849) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 4 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.