23Q3 Circular re
Service Bulletin Details
Public Details for: 23Q3 Circular re
The environmental protection agency and california air resources board have determined that volkswagen vehicles equipped with a 2.0l 4-cylinder tdi engine do not comply with applicable emissions regulations. The emissions control systems o
- 2015 -
Models from 2015
2015 VOLKSWAGEN BEETLE |
2015 VOLKSWAGEN BEETLE CONVERTIBLE |
2015 VOLKSWAGEN GOLF |
2015 VOLKSWAGEN GOLF SPORTWAGEN |
2015 VOLKSWAGEN JETTA |
2015 VOLKSWAGEN PASSAT |
Emissions Recall Code: 23Q3 REVISION Subject Release Date Revision Summary Affected Vehicles 2.0L TDI Engine (GEN 3) Emissions Control Software – USA ONLY July 14, 2017 Updated work instructions. U.S.A.: 2015 MY Volkswagen 2.0L TDI (Gen 3) Country Model Year Vehicle Carline Jetta Beetle USA 2015 Beetle Convertible Passat Golf Golf SportWagen Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Campaign status must show “open.” If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The Environmental Protection Agency and California Air Resources Board have determined that Volkswagen vehicles equipped with a 2.0L 4-cylinder TDI engine do not comply with applicable emissions regulations. The emissions control systems on the vehicles will not control emissions under off-cycle conditions as effectively as during the federal test procedure. The extent of the emissions increase under off-cycle conditions depends upon how the vehicles are driven. Corrective Action Install updated emissions control system software, install a TDI Emissions Modification – Proof of Partial Completion Label and install a Supplemental Vehicle Emissions Control Information Label. If the vehicle has been modified by the customer prior to receiving the emissions modification in a manner that may yield a non-compliant emissions system (for example, removal of a catalyst, installation of parts that impact emissions or emissions- related parts, or modifications to the ECU or computer software of the vehicle), Volkswagen may not be able to perform the emissions modification until the customer corrects such modification. Code Visibility On or about January 12, 2017, this campaign code showed open on affected vehicles in Elsa. On or about January 12, 2017, affected vehicles were identified with this campaign code in the VIN Lookup tool at www.vw.com. Owner Notification Owner notification took place in January 2017. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 1 of 26 Emissions Campaigns Requirements (CALIFORNIA ONLY) The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must provide the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the Compliance Label Ordering portal at www.vwhub.com. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. Fill out and affix the appropriate TDI Emissions Modification – Proof of Partial Completion Label and the appropriate Supplemental Vehicle Emissions Control Information Label after work is complete. Additional shipments will be released based on the volume of completed repairs claimed through SAGA. The parts will not be available for order through the website at this time. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 2 of 26 Claim Entry Instructions After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work: U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. Service Number 23Q3 Damage Code 0099 Parts Vendor Code Claim Type WWO Sold vehicle: 7 10 Unsold vehicle: 7 90 Vehicle Wash/Loaner Criteria I.D. Do not claim wash/loaner under this action 01 *Perform software update, install TDI Emissions Modification – Proof of Partial Completion Label and install Supplemental Vehicle Emissions Control Information Label. Labor operation: 2360 22 99 75 T.U. *Labels are sent free of charge. They cannot be charged to this campaign. Criteria I.D. 02 *Perform software update, install TDI Emissions Modification – Proof of Partial Completion Label and install Supplemental Vehicle Emissions Control Information Label. Labor operation: 2360 25 99 75 T.U. *Labels are sent free of charge. They cannot be charged to this campaign. FOR NEW VEHICLE INVENTORY VEHICLES ONLY – MUST BE CLAIMED ON A SEPARATE LINE – DO NOT PUT ON CAMPAIGN CLAIM Monroney Process Claim Coding Claim Type: 9SP Service #: 0183 – Campaign Related Inspection Damage Code: 0010 Damage Location: N/A (Work steps from Appendix A) Vendor Code: 444 Labor operation:: 01830199 20 T.U. Causal Indicator: 01830199 DO NOT PUT MONRONEY PROCESS CLAIM CODING ON CAMPAIGN CLAIM The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 3 of 26 Campaign Work Procedure 23Q3 Emissions Recall NOTE Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. Required Parts Quantity Part Number Part Description 1 03L 010 005 J Supplemental Vehicle Emissions Control Information Label 1 CAMP TDI 2016_3A TDI Emissions Modification – Proof of Partial Completion Label Labels are sent free of charge. Additional shipments will be released based on the volume of completed repairs claimed through SAGA. The parts will not be available for order through the website at this time. For any additional inquiries contact [email protected]. Required Tools • VAS6150X – Diagnostic Tester (or equivalent) • VAS5054X – Remote Diagnosis Head (or equivalent) • GRX3000VAS – Battery Tester/Charger The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 4 of 26 • Service Modification Validation Web App • tdi-inform.track360.com TIP This web application is compatible with desktops, laptops, Apple and Android mobile devices running the most current versions of FireFox, Chrome, Safari, or Explorer as well as iOS 9+ on iPads and iPhones. NOTE RISK of Non-payment! Not using the IN-FORM tool to document and validate the modification will stop the processing of payment for your dealership even if the modification has been completed. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 5 of 26 Emissions Modification Instruction Section A - Check for Previous Emissions Modification TIP If the TDI Emissions Modification – Proof of Partial Completion Label (CAMP TDI 2016_3A) is present, no further work is required. • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of modification, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open. If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. • Check for other Open campaign actions . • Other Open campaign actions must be completed prior to releasing the vehicle to the customer. NOTE Vehicle Sales REQUIREMENTS! Additional REQUIRED steps are necessary for NEW vehicles. • For NEW vehicles, obtain VIN-specific and other necessary items according to Appendix A. Complete Appendix A in addition to this repair. Proceed to Section B The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 6 of 26 Section B – Check for Service Initiation NOTE RISK of Non-payment! Not using the IN-FORM tool to document and validate the modification will stop the processing of payment for your dealership even if the modification has been completed. Look for the image below to indicate labor operations, parts, or labeling that requires IN-FORM tool image documentation. NOTE RISK of Non-payment! Ensure that the “check mark” is present prior to beginning any work. • Ensure the Service Initiation Form has a “check mark” . o If the Service Initiation Form does not have a “check mark” , immediately contact your Service Consultant to complete the initiation. o If “check mark” is present, initiate Service Modification Documentation Form and continue work. DO NOT proceed with any work unless you can initiate the Service Modification Documentation Form. Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 7 of 26 Section C – Check for Pre-existing conditions, Vehicle Modifications, and MIL light on • Perform a visual inspection of the intake, exhaust, and emissions systems. o If the visual inspection of the intake, exhaust, or emissions equipment reveals damage or concerns, STOP, create a VTA ticket and contact the Volkswagen Technicians Helpline. o If the visual inspection of the intake, exhaust, or emissions equipment reveals no damage or concerns, continue the work procedure. • Check for vehicle modifications from original equipment. o If vehicle modifications from original equipment related to emissions components are found, STOP, create a VTA ticket and contact the Volkswagen Technicians Helpline. o If vehicle modifications from original equipment related to emissions components are not found, continue the work procedure. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 8 of 26 • Check for illumination of the MIL . o If MIL is illuminated, STOP, create a VTA ticket and contact the Volkswagen Technicians Helpline. o If MIL is not illuminated, continue the work procedure. TIP VTA cases regarding MIL ON conditions require a GFF diagnostic log to be uploaded at the time of first contact. NOTE RISK of Non-payment! The purpose for this step is to document vehicle condition prior to initiation of this action and does not authorize the repair of any pre-existing conditions. Proceed to Section D The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 9 of 26 Section D – Software Update Procedure NOTE Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met; The ODIS software is completely up to date. Refer to the “Alerts” section on ServiceNet home page for the current ODIS version. The battery charger is connected to the vehicle battery and remains connected for the duration of the software update. • Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered. The screen saver and power saving settings are off. • Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module. The VAS Diagnostic Tester is plugged in using the supplied power adapters. • Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module. If using the Bluetooth VAS 5054A transmitter head, it is connected to the tester with a USB cable. NOTE Using Bluetooth for this action is PROHIBITED! Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered. • Performing a software update using a Bluetooth connection increases the risk of losing connection during the update, which could result in damage to the control module. It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth. The Bluetooth function of the scan tool is physically switched off . VAS 6150 & VAS 6150A VAS 6150B VAS 6150C (Front panel behind handle) (Right side behind WIRELESS door) (Left side behind SC/EX door) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 10 of 26 WARNING Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process! TIP To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version Management (SVM) Operating Instructions. The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim. Things to check before starting Software Version Management (SVM): Verify your network connection through LAN by checking the connection icon (lower right of the home screen). Check the icon within the ODIS software that you have a connection. Within the Connection Tab, verify that the Connection type(s) display “Internet” . Start a connections test and verify that all connections pass. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 11 of 26 • Open the hood. • Open the battery cover. • Attach the GRX3000VAS Tester/Charger (or equivalent) to the vehicle battery. • Switch the ignition on. • Apply the parking brake. • Switch the headlights off. • Connect the VAS6150X Diagnostic Tester (or equivalent) to the vehicle. • Start the ODIS program. NOTE STOP! All TDI flashes MUST be completed during a single, standalone ODIS Diagnostic Session. You MUST fully complete this campaign and send all GFF Paperless logs before beginning any other campaigns or operations. You MUST also conclude any other campaigns or operations that have been started and end the corresponding diagnostic session and send all GFF Paperless logs before beginning this operation. Failure to independently separate the ODIS diagnostic session for this campaign will cause problems updating the FAZIT server in Germany and will delay if not negate the payment of the emissions modification. IMPORTANT! If there are any ODIS “Hot-Fix” patches installed, they MUST be removed from the scan tool before beginning this operation. ODIS “Hot-Fix” patches may affect the flash process. • Confirm that scan tool is communicating with the diagnostic head by USB . o • If the Bluetooth symbol is shown then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle. Upon ODIS startup, verify the “Diagnosis” operating mode is selected . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 12 of 26 NOTE KESSY Vehicles! • If loss of communication between the reader coil and the key occurs during the flash, it may damage a control module. If equipped with a removable reader coil cap, it is REQUIRED to remove the reader coil cap and insert the key into the reader coil, or secure the key in close proximity to the reader coil throughout the flash process. If the reader coil cap is not removable, it is REQUIRED to secure the key to the steering column in close proximity to the reader coil using a residue-free adhesive or tape, an elastic cloth or stretch bandage, or other improvised retaining device. • • NOTE RISK of Scan Tool Damage! Do not leave the scan tool on the windshield during the flash process, as it is possible that the windshield wipers may cycle. • Once the GFF scan is complete, select “Special functions”. • Select the test plan “Adapt software, diesel, exhaust EA189 action 23XX” . • Select “Perform test” . NOTE RISK of Improper Repair! • DO NOT SELECT the normal test plan for “Adapting Software”. • ONLY SELECT the test plan “Adapt software, diesel, exhaust EA189 action 23XX” to perform this repair. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 13 of 26 • Select “Complete/Continue” after the control module adaptation, action 23XX note appears. NOTE Using Bluetooth for this action is PROHIBITED! Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered. • Enter the corrective action code (SVM code) as listed below. SVM code 3DEF • Select “Accept” . • Select “Complete/Continue” to begin the software update process. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 14 of 26 • Observe flash process and follow any on-screen prompts to complete the test plan. • When the SVM update is complete a confirmation message is displayed . • Select “Complete/Continue” . • Switch the ignition off, “Complete/Continue” . • The green check mark indicates the test plan was successfully carried out. then select The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 15 of 26 NOTE In the event of a Flash Malfunction! In the event of a flash error or malfunction, STOP. DO NOT exit the scan tool, attempt the flash again, or continue further in the test plan. Create a VTA ticket and allow the VW Technicians Helpline to provide direction with flash failures. • After the software update is completed and before sending the GFF Log Online: • o Select the “Control Module” tab. o Scroll down and right click on Address Word 0001/ Engine Control Module. o Select “Identify Control Module” . At the end of the diagnostic session, Select “Send” and follow the prompt for sending the log on-line. NOTE RISK of Non-payment! • Diagnosis logs must be sent on-line after the flash process to be considered for reimbursement. • Verify that no other Campaigns or operations are performed during this ODIS diagnostic session before sending the log, and verify that the Engine Control Module has been reidentified. TIP Technicians may find it helpful to also store the log on a USB stick for back-up. TIP When exiting GFF, it is important to select “No” . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 16 of 26 TIP It is possible after the flash that the TPMS light may be illuminated. Follow test plan “03 – Tire pressure monitoring display” . • If TPMS light illuminates, follow test plan “03 – Tire pressure monitoring display” by selecting “Perform test” . • Disconnect the VAS tester. • Switch off and disconnect the battery charger. • Reinstall the battery cover. • Release the parking brake. • Perform test drive. Proceed to Section E The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 17 of 26 Section E – Supplemental Vehicle Emissions Control Information Label Install Supplemental Vehicle Emissions Control Information Label TIP • The surface where the label is to be installed must be clean, dry, and free from oil residue prior to installing the label. • Label must NOT cover any existing label(s). • Label must be installed in locations shown. • Photo documentation of label installed is required. • Open the hood. • Clean the surface where the label is to be installed . • Install the Supplemental Vehicle Emissions Control Information Label, 03L 010 005 J, in the location shown . NOTE DO NOT Cover existing VECI label! New Vehicle Emissions Control Information (VECI) label MUST NOT be placed over original VECI label. • See Examples of properly installed labels on the next page: The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 18 of 26 Proceed to Section F The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 19 of 26 Section F – TDI Emissions Modification – Proof of Partial Completion Label Install TDI Emissions Modification – Proof of Partial Completion Label TIP • The surface where the label is to be installed must be clean, dry, and free from oil residue prior to installing the label. • Label must NOT cover any existing label(s). • Photo documentation of label installed is required. • When affixing the label, keep in mind that in the future, a Phase 2 completion label will also need to be affixed at a later date alongside this Phase 1 completion label. • Clean the surface next to the Vehicle Emission Control Information Label where the TDI Emissions Modification – Proof of Partial Completion Label is to be installed. • Fill out and install the TDI Emissions Modification – Proof of Partial Completion Label, part number CAMP TDI 2016_3A. NOTE Place the label next to the Vehicle Emission Control Information Label. • Apply clear overlay (provided). • Close the hood. Proceed to Section G (California only) Proceed to Section H (All States except California) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 20 of 26 Section G – California Only Requirements CALIFORNIA ONLY Requirements for Emissions Campaigns Having Customer Notification The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must provide the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMIS_CAL VW). Certificates can be ordered at no cost online via the Compliance Label Ordering portal at www.vwhub.com. TIP Ensure owners are aware of the importance of retaining the completed certificate for their records. It should be mailed to the California DMV only upon request. Proceed to Section H Section H – Service Modification Documentation Requirements Job Roles Summary: • Service Consultant – Initiates validation tool. • Service Technician – Completes service modification requirements. • Manager – Validates the modification was properly completed. • Dealer Representative/Cashier – Prints receipt, fuel economy label and delivers to customer. • Warranty Administrator – Enters claim into the SAGA system. TIP To access the interactive forms go to the TDI Settlement Program microsite on vwhub.com. Then Select the “TDI IN-FORM” Button from the lower left side of the microsite navigation. • Enter the “TDI IN-FORM” tool . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 21 of 26 • Enter the VIN documentation. for the vehicle that requires TIP The VIN can be manually typed in or using an iPad or iPhone running i0S 9+, the camera can be used to scan the VIN Barcode. Please note ambient lighting, camera quality, etc. may impact the effectiveness of the VIN scanning feature. TIP After the VIN has been entered, the system will automatically validate that it is a TDI VIN. This will be indicated by a green check mark that will appear next to the VIN. • Validate the VIN is correct for the vehicle, then click the “Submit” button . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 22 of 26 • Select “Service Modification Documentation Form” . • Follow the on-screen prompts completely. NOTE RISK of Non-payment! Not using the IN-FORM tool to document and validate the modification will stop the processing of payment for your dealership even if the modification has been completed. TIP Upon completion of the Service Modification Documentation Form, the Manager must validate the repair in the IN-FORM tool. ALL WORK IS COMPLETE for Repair, continue to Appendix A if vehicle is within New vehicle inventory. NOTE At this time, refer to ELSA and address any additional open campaigns/recalls. NOTE Vehicle Sales REQUIREMENTS! Additional REQUIRED steps are necessary for NEW vehicles. • For NEW vehicles, obtain VIN-specific and other necessary items according to Appendix A. Complete Appendix A in addition to this repair. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 23 of 26 Appendix A – Requirements for Vehicles within “New” Vehicle Inventory NOTE Vehicle Sales REQUIREMENTS! Additional REQUIRED steps are necessary for NEW vehicles prior to sale. • Open glove box and insert the 2015 2.0L TDI (Generation 3) Information Packet . • Insert the Owner’s Manual Supplement into the Owner’s Manual. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 24 of 26 • Remove original Monroney Label and discard. • Install new Monroney Label on the rear passenger side window . TIP Monroney Labels are VIN-specific. Obtain new label as required from Sales department, Service Manager, General Manager, or other authorized dealer personnel. • Install new Fuel Economy Label to the right of the new Monroney Label. If necessary, use the passenger front window . TIP Fuel Economy Labels are VIN-specific. Obtain new label as required from Sales department, Service Manager, General Manager, or other authorized dealer personnel. • See Examples of properly installed labels: Examples of properly Installed Monroney and Fuel Economy Labels on various vehicle models. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 25 of 26 • Place the “more information” permanent window sticker on the front driver-side window in the lower right corner of the window . Install the sticker from the inside of the window. o Affix the “more information” sticker to the front driver-side window as necessary either above, beside, or under any other required State and/or Local Labels (example, California Prop 65). TIP “More information” permanent window stickers can be obtained from the Sales department, Service Manager, General Manager, or other authorized dealer personnel. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved. July 2017 23Q3 Page 26 of 26